Random blue screen error (BugCheck 9E) occurs more frequently on Windows 2008 R2 64-bit clustered servers if VirusScan Enterprise 8.8 Patch 2 is installed
技术文章 ID:
KB77308
上次修改时间: 1/23/2020
上次修改时间: 1/23/2020
Random blue screen error (BugCheck 9E) occurs more frequently on Windows 2008 R2 64-bit clustered servers if VirusScan Enterprise 8.8 Patch 2 is installed
技术文章 ID:
KB77308
上次修改时间: 1/23/2020 环境
McAfee VirusScan Enterprise (VSE) 8.8 Patch 2 Microsoft Windows 2008 R2 64-bit (clustered) For details of VSE 8.8 supported environments, see KB51111. 问题Random blue screen errors occur on Windows 2008 R2 64-bit clustered nodes that have VSE 8.8 Patch 2 installed.
These 问题When you analyze a memory dump, the output looks similar to the following:
Probably caused by : netft.sys ( netft!NetftWatchdogTimerDpc+b9 ) Followup: MachineOwner --------- USER_MODE_HEALTH_MONITOR (9e) One or more critical user mode components failed to satisfy a health check. Hardware mechanisms such as watchdog timers can detect that basic kernel services are not executing. However, resource starvation issues, including memory leaks, lock contention, and scheduling priority misconfiguration, may block critical user mode components without blocking DPCs or draining the nonpaged pool. Kernel components can extend watchdog timer functionality to user mode by periodically monitoring critical applications. This bugcheck indicates that a user mode health check failed in a manner such that graceful shutdown is unlikely to succeed. It restores critical services by rebooting and/or allowing application failover to other servers. Arguments: Arg1: fffffa80945ddb30, Process that failed to satisfy a health check within the configured timeout Arg2: 00000000000004b0, Health monitoring timeout (seconds) Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ PROCESS_OBJECT: fffffa80945ddb30 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x9E PROCESS_NAME: System CURRENT_IRQL: 2 TAG_NOT_DEFINED_c000000f: FFFFF80003144FB0 LAST_CONTROL_TRANSFER: from fffff88002c026a5 to fffff80001ce11c0 STACK_TEXT:
STACK_COMMAND: FOLLOWUP_IP: netft!NetftWatchdogTimerDpc+b9 fffff880`02c026a5 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: netft!NetftWatchdogTimerDpc+b9 FOLLOWUP_NAME: MachineOwner MODULE_NAME: netft IMAGE_NAME: netft.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc48a FAILURE_BUCKET_ID: X64_0x9E_netft!NetftWatchdogTimerDpc+b9 BUCKET_ID: X64_0x9E_netft!NetftWatchdogTimerDpc+b9 解决方案If you experience this issue, contact Microsoft and request a memory dump analysis. If Microsoft analysis indicates that VSE is involved, the product development team will investigate the issue further. In this instance, we request that you provide us with the full Microsoft analysis.
VSE 8.8 Patch 16 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.
NOTE: VSE 8.8 Patch 16 supports all supported Windows operating systems. To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
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