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Endpoint Encryption for Files and Folders 4.1 Patch 1 Known Issues
Technical Articles ID:  KB77433
Last Modified:  08/21/2013

Environment

McAfee Endpoint Encryption for Files and Folders 4.1 Patch 1 Repost (Build 4.1.1.150)
McAfee Endpoint Encryption for Files and Folders 4.1 Patch 1 (Build 4.1.1.142)
McAfee Endpoint Encryption for Removable Media 4.1.1 

 

Summary

This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release or if additional information becomes available. To read the Release Notes, see: PD24371.

Release (Controlled RTW): March 26 , 2013
Release to World (RTW): April 18, 2013
Release to World (RTW) Repost: May 9, 2013

Issue resolutions in patches and major releases are cumulative; therefore McAfee recommends that you install the latest version. To find the most recent release for your product, visit the McAfee Downloads page at http://www.mcafee.com/us/downloads/downloads.aspx.



Endpoint Encryption for Files and Folders 4.2 is the latest release available from the McAfee Downloads site. This article will be updated when newer patches are released that resolve the issues mentioned in this article.
 

Known Issues

CRITICAL: 

Reference Number Related Article Issue Description
883606 KB79067 Issue: EERM protected device may become unusable after a Windows Check Disk or 'Scan and Fix' is performed.
Resolution: Resolved in EEFF 4.2.
NOTE: Previously resolved by EEFF 4.1 Patch 1 with Hotfix 883606 which was only available from support.
874006 KB78048 Issue: On upgrade to the Endpoint Encryption for Files and Folders 4.1 Patch 1 extension, the Removable Media policy is changed to the default.
Workaround: Write down the policy setting before checking in the EEFF 4.1 Patch 1 extension, then after the upgrade, change the policy to the required settings.
Resolution: Resolved in EEFF 4.2.
879798 KB78173 Issue: Non-paged memory being consumed causing unresponsive system after installing EEFF 4.1 Patch 1
Resolution: Resolved in the repost of the EEFF 4.1 Patch 1 with Hotfix 879798 release and later.


Non-critical:

Reference Number Related Article Issue Description
767568
761546
KB75366 Issue: Some DOS 16-bit applications fail to function correctly when EEFF is installed. In some instances, some files and/or folders are not visible to the DOS application.
Resolution: DOS 16-bit applications are not supported.
Workaround: Run the DOS 16-bit application on a client without EEFF installed.
670662
733625
KB73836
 
Issue: Linked Distributed File Shares (DFS) paths and offline synch for DFS folders are not fully supported with this version of the product.
Resolution: This is expected behavior. For details refer to the article.
805121 n/a  Issue: Exported EERM Protected Device Queries to CSV or XML format do not contain the label field.
807637 n/a Issue: Initialization message fails to be displayed when removable media device policy is switched from 'Regular' to 'Entire Device' with the 'User managed' sub-option enabled.
811370 n/a Issue: Folder encryption policy is not enforced on hidden public folders.
Product Enhancement Requests (To submit a Product Enhancement Request, see the Related Information section below)
839716 KB78203

Issue: Users are unable to use lowercase characters in the 'Disc title' field when using the 'McAfee Encryption for CD/DVD/ISO Media' feature. The following error message is displayed when lowercase characters are used, “"The disc title can only use the following characters, A through Z, 0 through 9 and _ (underscore)"
Resolution: This is expected behavior because although Windows burn utility supports both lowercase and multibyte characters, ISO 9660 standard does not support lowercase or multibyte characters.
Enter only uppercase characters A through Z in combination with 0 through 9 and _ (underscore).

578571 KB70113 Issue: For a folder encryption policy, if the system name is included in the policy, network paths are not resolved correctly.
537442 KB69807 Issue: Distributed File Share (DFS) Replication is not fully supported in this version of the product.
578265 KB69819 Issue: Lotus Notes is not officially supported with this version of the product. Files cannot be drag-dropped into the Lotus email editor with retained encryption, even if the Notes process is set as blocked.
Workaround: Attach the file using the add attachment feature and browsing to the file within the Lotus Notes email editor.
Under Investigation
622417 n/a Issue: [Host DLP] When using the Encrypt action in a File System Protection Rule (FSPR) in McAfee Host DLP, the user can still decrypt a file on a network share if the EEFF Decrypt option is enabled for the user.
579086 n/a Issue: [Host DLP] File extension encryption rules are overridden by the McAfee Host DLP Removable Storage Protection Rule (RSPR).
579114 n/a Issue: [Host DLP] Even if a device is set as Exempted from encryption in the EEFF list of exempted devices, McAfee Host DLP will encrypt tagged files put on the device if the Removable Storage Protection Rule (RSPR) policy has to perform an encrypt action.
577941
675194
KB69808 Issue: The Windows Roaming Profiles feature is not fully supported with this version of the product.
672789 n/a Issue: Encrypted image files cannot be edited and saved using the Microsoft Office Document Imaging software.
669153 n/a Issue: Endpoint Encryption for Files and Folders file encryption removes and replaces Windows Encrypted Files System (EFS) encryption without notifying the end user.
641407
629366
KB72752 Issue: Specific to Office 2010, the user is unable to open Excel files present in the (optional) unprotected part of the EERM protected device, if the following option is enabled: Make unprotected files and folders Read-Only (when used with EEFF)
Workaround: Refer to the article.
673238 n/a Issue: When creating a Microsoft Office file in a folder encrypted with Windows Encrypting File System (EFS) and the file type is subject to an EEFF file extension encryption policy, the files will become unreadable after creation.
811777 n/a Issue: On accessing any item of the pie chart in the EERM Protected Device reports, no localized text appears on the EEFF Dashboard screen.
797185 n/a Issue: An empty folder gets copied when a drag and drop operation is performed on an encrypted folder whose key is not available. On copying the folder the following error is shown: "The specific folder is encrypted but user does not have the ability to decrypt it."
812538 n/a Issue: When a plain text file is copy/pasted to a folder having an encrypted file with the same name, a padlock icon is incorrectly displayed on the copied plain text file.
812571 n/a Issue: When a plain text file is cut/pasted to a folder having an encrypted file with the same name, the existing file is not replaced with the copied plain text file.
For example: When abc.txt is copied to a folder having an encrypted file with the same name (abc.txt), abc(1).txt is created and the existing encrypted file is not replaced.
813349 n/a Issue: No notification is displayed to user on accessing encrypted Microsoft Office Access Application file over network share when the key is not available.
815338 n/a Issue: Padlock icons are not displayed when a 'Send To' operation is performed on encrypted files from network to system mapped drive.
798850 n/a Issue: Copying files encrypted with EEFF appear to fail when copied to a folder that is encrypted using the Windows Encrypted Files System (EFS), until a refresh is undertaken.
816971 n/a Issue: Windows Explorer can become unresponsive when an EEFF 4.1 folder encryption policy for network shares is applied to the client under the condition where the network share credentials are not cached.
n/a n/a Issue: Sharing of encrypted files via local shares is not supported with this version of the product.
592198 KB69865 Issue: The user is unable to save a Microsoft Office file in an encrypted folder over the network if the file extension is excluded from encryption.
Workaround: Exclude the .docx and .tmp file extensions in the File Extension Exclusions policy.
579081 n/a Issue: The option in EEFF to decrypt devices encrypted with the regular encryption feature is overridden by the Removable Storage Protection Rule (RSPR) in McAfee Host DLP (data gets encrypted despite Decrypt).
583889 KB69838 Issue: Encryption of Windows compressed folders is not supported with EEFF 4.x.
765057  n/a Issue: Text added/modified to the file Properties, Summary section are lost when the file is copied from the system to the EERM drive.
677714 n/a Issue: With file extension encryption enabled, it is not possible to create encrypted files on a floppy disk despite the Make floppy disks read-only policy being disabled.
Resolved
810135 KB78578

Issue: [Host DLP] When copying a file to an EERM managed device, a system that has both EEFF and Host Data Loss Prevention Endpoint (Host DLP) 9.3 installed displays the following errors when a Removable Media storage protection rule is triggered:

  • The system displays the following error on Windows 8, Windows 7 and Vista: Catastrophic failure
  • The system displays the following error on Windows XP SP3: The media is write protected
IMPORTANT: The error messages are thrown by the Operating System when file copies are blocked, and there is no impact whatsoever on the functionality of either EEFF or HDLP.

Workaround: Disable the DLP Sandbox module. Refer to the article for details.
Resolution: Resolved in EEFF 4.2.

849479
848728
n/a Issue: [Host DLP] When Host DLP Endpoint (DLPe) 9.3 encrypts a file using EEFF 4.1.x, the file is successfully encrypted but the report incident details show that the file was not encrypted.
Resolution: Resolved in EEFF 4.2.
871214 n/a Issue: [Host DLP] When DLP 9.3 and 9.2.200 tag an encrypted file, then the file is decrypted using EEFF 4.1, the Host DLPe tags are lost.
Resolution: Resolved in EEFF 4.2.
871215
872931
876825  
n/a Issue: [Host DLP] DLPe 9.3 and 9.2.200 cannot extract text from files that are encrypted using EEFF 4.1.x this impacts all DLPe protection rules that need to analyze the file content.
Resolution: For Windows 7 or higher, resolved in EEFF 4.2.
IMPORTANT: For Windows XP, an additional fix is required and is part of DLPe 9.3.100.
818026 n/a Issue: After an Extension upgrade from EEFF 4.0/4.0.1 to EEFF 4.1.x, using the 'Removable Media Device events' query leaves the 'Event Description' fields with blank values.
Resolution: Resolved in EEFF 4.2.
883606 KB77228 Issue: EERM protected device may become unusable after a Windows Check Disk or 'Scan and Fix' is performed.
Resolution: Resolved in EEFF 4.2.
NOTE: This was previously resolved in EEFF 4.1 Patch 1 Hotfix 883606.

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