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ePolicy Orchestrator 4.6.6 Known Issues
Technical Articles ID:  KB77460
Last Modified:  12/10/2013


McAfee ePolicy Orchestrator (ePO) 4.6.6 


This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release or if additional information becomes available. To read the Release Notes, see: PD24351 - ePolicy Orchestrator 4.6.6 Release Notes.

ePO 4.6.6 is currently Released to World. This means that the product is available to all customers via the McAfee downloads site. See KB51560 for detailed information on release cycles.

Release to Support (RTS):  March 13, 2013
Release to World (RTW):  March 26, 2013

Known Issues:

No issues at time of RTW release.


Reference Number Related Article Issue Description
919293   Issue: Installation of ePO 4.6.6 fails if the provided username or password to connect to the database does have some of the complex Russian characters (such as 'p').

Workaround: Use a more traditional single-byte language (such as English).

Resolution: This has been fixed in future releases.
885031 893812 KB78566 Issue: ePO 4.6.6 Server service fails to start after upgrading from an earlier version.
Workaround: Refer to the  KnowledgeBase article for information on workarounds and solutions.
  KB79321 Issue: Various performance issues on the ePO server  from a previous version of ePO 4.6 to ePO 4.6.6, some files from the previous version may not be correctly removed, leading to possible performance problems. These may include, but are not limited to, the following:
  • Slow ePO console performance (Example: Logging in)
  • Sluggishness in navigating the ePO console (Example: Moving between windows or navigating the System Tree)
  • Out Of Memory errors (similar to the following) display in the orion.log:
NOTE: This particular issue is only caused by an upgrade from a previous version of ePO 4.6 to ePO 4.6.6. It is not caused by a clean installation of ePO, nor by upgrading ePO 4.5.7 to ePO 4.6.6.
754769   Issue: When logged into ePO as a user with no Software Manager permissions, adding the Software Manager dashboard monitor to the current dashboard reports This Monitor cannot be displayed due to an unrecoverable error.

Resolution: This issue will be fixed in ePO 5.0.
734223   Issue: Server Tasks might be disabled after upgrade to ePO 4.6.2 or later.

Resolution: The Server Tasks can be manually re-enabled via the ePO console.
687983 KB72579 Issue: When creating an Agent Handler assignment with Internet Explorer 9, if the user selects the Use custom handler list option and then clicks Add Handlers, the list cannot be opened.

Workaround: Use Internet Explorer 9 Compatibility View (Browser Mode) and Internet Explorer 8 standards (Document Mode). Refer to the KnowledgeBase article for details.
363939 KB66286 Issue: Not all characters are allowed with ePO or SQL usernames and passwords.

Workaround: Refer to the KnowledgeBase article for a list of characters that are valid and invalid to use for ePO or SQL usernames and passwords.
    Issue: When using Internet Explorer 9 to edit Event Filtering settings, the list might expand and contract as you interact with the page.

Workaround: The list movement is a cosmetic issue; it does not affect functionality.
    Issue: If an upgrade to ePO 4.6.3 (or later) fails, the rollback of database changes might not occur.

Workaround: Before attempting to upgrade to ePO 4.6.3 (or later), review the upgrade checklist in KB71825 to minimize the chance of upgrade failure and to ensure recovery in the event of a failure.

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