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How to collect recorded performance monitor data with ePolicy Orchestrator counters
Technical Articles ID:   KB77680
Last Modified:  6/11/2019
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Environment

McAfee ePolicy Orchestrator (ePO) 5.x

Summary

The following steps will guide you in collection performance monitor data for troubleshooting purposes:
  1. Launch the perfmon console on the ePO server or handler:
    • For 32-bit operating systems, click StartRun, type perfmon.msc, and click OK.
    • For 64-bit operating systems, click StartRun, type mmc /32 perfmon.msc, and click OK.
       
  2. Ensure both the Performance Counter DLL Host and Performance Logs & Alerts services are started before proceeding.
  3. Add a Performance Counter:
    1. Expand Data Collector Sets.

      NOTE: Data Collector Sets is available for the following operating systems: Windows 7, Windows Server 2008 R2, Windows Server 2012, and Windows Vista.
       
    2. Right-click User Defined and click NewData Collector Set.
    3. Type a name for the set. For example, AllEPOCounters.
    4. Select Create manually (Advanced) and click Next.
    5. Select Performance counter under Create data logs and click Next.
    6. Click Add.
    7. Expand ePolicy Orchestrator Server in the list of available counters, click Add to add all the ePO Counters, and click OK.
    8. Click Next, note the location where the logs are to be saved, make any necessary changes, and click Finish
       
  4. Click the data collector set you just defined. It has a name that corresponds with the name you provided in Step 2c. 
  5. Right click DataCollector01 in the right panel, and select Properties.
  6. Select Comma Separated under Log format, and click ApplyOK.
  7. Right-click the data collector set and click Start.
  8. Reproduce the issue or wait for the issue to occur.
  9. Note the location for the output file displayed in the Output column in the right pane.
  10. Right-click the data collector set and click Stop.
  11. Collect the output file from the data collector set and all the logs in the <ePO or handler installation directory>\DB\Logs folder. 
  12. Collect a MER if one has not already been provided for this handler or ePO server. 

    IMPORTANT: The following files are required for Technical Support:
    • Minimum Escalation Requirements (MER) files for your specific product. For information about downloading the MERs for each McAfee product, see KB59385.
    • Other files and logs, as requested by Technical Support.

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