How to troubleshoot the 'SysCore install failed: 255' VirusScan Enterprise installation error

技术文章 ID: KB77681
上次修改时间: 1/23/2020

环境

McAfee VirusScan Enterprise (VSE) 8.8

For details of VSE supported environments, see KB51111.

摘要

The VSE installation log might contain a generic error code 255 that references the SystemCore part of the product installation. The VSE file SetupVSE.exe invokes the executable Mfehidin.exe that controls the installation of core components and waits for the return code. The error 255 is a fatal error return code from Mfehidin.exe that can have numerous causes.

This article helps with troubleshooting this issue in a logical order. We continue to investigate each potential known cause and update this article as new issues are identified and resolved.

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Date	Update
January 23, 2020	Minor formatting updates.
June 21, 2017	Added issue where the time stamp signature or certificate could not be verified or is malformed.

问题

The VSEInst.log records the following error:

>> Installing SysCore: "C:\Program Files\McAfee\VirusScan Enterprise\VSCore\mfehidin.exe" -i -q -l "C:\WINDOWS\TEMP\McAfeeLogs\vse8.8.0.core_install_<date>_<time>.log" -x vse.xml OAS EmailScan ScriptScan
!>Error - SysCore install failed: 255

The installer automatically rolls back and removes the partially installed product.

Clean installations or upgrades fail.

解决方案

Work through the following resolved issues in the order provided:

Solution	Issue
KB72550	Missing or damaged registry key. (All VSE 8.8 Releases). A required registry key value is either blank or corrupted. ERRORS: SysCore install failed: 255, OAS EmailScan ScriptScan!
KB82095	Certificate validation failed. (VSE 8.8 Patch 4). The VSE installer is unable to validate the signature of the certificate used to sign the VSE.XML file. ERRORS: SysCore failed and rolled back: 255, ParseXMLFile: signature check failed
KB83225	Incorrect version of MSXML. The error is seen when installing VSE 8.8 Patch 4. ERRORS: SysCore failed and rolled back: 255, ParseXMLFile: Failed to load file vse.xml.
KB87096	Missing certificate. Installation of VSE 8.8 Patch 7 fails because of a certificate chain failure. ERRORS: SysCore install failed: 255, Failed to create AAC Control. err=-2146762486
KB87139	VSE does not function correctly after installation due to a shutdown occurring during installation. ERRORS: SysCore install failed: 255, Unable to open SCM. GetLastError=1115)
KB87176	Certificate validation failed. The error is seen when installing VSE 8.8 Patch 7 and 8. ERRORS: SysCore install failed: 255, Failed to create AAC Control.err=5
KB87096	The time stamp signature or certificate could not be verified or is malformed (Patch 8 and later). ERRORS: SysCore install failed: 255, MmsControlCreate failed with -2146869243

If none of the solutions provided resolved your issue, Technical Support needs the following to investigate:

The entire contents of the McAfee Logs folder, which contains all VSE installation log files. This folder is located in the Temp directory of your desktop instance:
1. Press Windows+R, type %temp%, and press Enter.
2. Locate and compress the McAfeeLogs folder using WinZip.
A Process Monitor (procmon.exe) capture of the installation, noting the time when the failure occurs.

For instructions, and to download Process Monitor, see https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx.

A Minimum Escalation Requirements (MER) tool output.

For instructions, and to download the MER tool, see KB59385.

A virtual image that reproduces the failure (if possible).

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

受影响的产品

Install/Uninstall
Troubleshooting
Upgrade/Migrate
VirusScan Enterprise 8.8

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How to troubleshoot the 'SysCore install failed: 255' VirusScan Enterprise installation error

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How to troubleshoot the 'SysCore install failed: 255' VirusScan Enterprise installation error

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