SiteAdvisor Enterprise 3.5 does not load in Chrome 25 or later

Technical Articles ID: KB77685
Last Modified: 1/5/2020

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5

Google Chrome 25 and later

For details about the SAE supported environments, see KB51244.

Problem

After you install SAE 3.5 on Chrome 25 or later, SAE is not shown in Chrome.

Cause

Changes to Chrome 25 and later require users to manually enable extensions installed by third-party applications.

Solution

This behavior is expected. If you want to use SAE 3.5 with Chrome 25 and later, you must enable the SAE extension after it is installed, or see one of the following workarounds.

For instructions to manage Chrome extensions, see the Chrome support pages at http://support.google.com/chrome/bin/answer.py?hl=en&answer=187443.

Workaround

For SAE 3.5.0.1228 (patch 3) and earlier, upgrade to SAE 3.5 patch 3 HF1015409 or later.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

Workaround

For SAE 3.5 patch 3 HF1015409
To auto-enable in Chrome, you must create Active Directory Group Policy Object (GPO) rules to auto-enable the SAE extension:

Download and install the Chrome Policy Templates from https://support.google.com/chrome/a/answer/187202?hl=en.
Check in the Google administrative templates to Windows Active Directory.
From the Windows Group Policy Object Editor, configure a list of Force-installed Extensions. It is available under Administrative templates, Google, Google Chrome, Extensions.
Enable the following value:

cmendinpapjjojakimjlmkkkcmnojefg;https://clients2.google.com/service/update2/crx
Open a command prompt on the system and type the following command to enforce the group policy:

gpupdate /force
Type the following string in the Chrome browser to verify that the Chrome browser policy has been received:

chrome://policy

Related Information

For a related topic where SAE extension is disabled in Chrome 35 and later releases, see KB82202.

Affected Products

SiteAdvisor Enterprise 3.5

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SiteAdvisor Enterprise 3.5 does not load in Chrome 25 or later

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SiteAdvisor Enterprise 3.5 does not load in Chrome 25 or later

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