SiteAdvisor Enterprise 3.5 does not load in Chrome 25 or later

Technical Articles ID: KB77685
Last Modified: 2/10/2016

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5

Google Chrome 25 and later

For details of SAE supported environments, see KB51244.

Problem

After you install SAE 3.5 on Chrome 25 or later, SAE is not shown in Chrome.

Cause

Changes to Chrome 25 and later require users to manually enable extensions installed by third-party applications.

Solution

This is expected behavior. If you want to use SAE 3.5 with Chrome 25 and later, you must enable the SAE extension after it is installed, or refer to one of the following workarounds.

For instructions on how to manage Chrome extensions, see the Chrome support pages at http://support.google.com/chrome/bin/answer.py?hl=en&answer=187443.

Workaround

For SAE 3.5.0.1228 (patch 3) and earlier, upgrade to SAE 3.5 patch 3 HF1015409 or later.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

Workaround

For SAE 3.5 patch 3 HF1015409
To auto-enable in Chrome, you must create Active Directory GPO rules to auto-enable the SAE extension:

Download and install the Chrome Policy Templates from https://support.google.com/chrome/a/answer/187202?hl=en.
Follow the instructions to check in the Google administrative templates to Windows Active Directory.
From the Windows Group Policy Object Editor, configure the list of Force-installed Extensions (this is found under Administrative templates, Google, Google Chrome, Extensions) and enable the following value:

cmendinpapjjojakimjlmkkkcmnojefg;https://clients2.google.com/service/update2/crx
Open a command prompt on the system and type the following command to enforce the group policy:

gpupdate /force
Type the following string in the Chrome browser to verify the Chrome browser policy has been received:

chrome://policy

Related Information

To review a related topic where SAE extension is disabled in Chrome 35 and later releases, see KB82202.

Affected Products

SiteAdvisor Enterprise 3.5

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