Knowledge Center

Apple iPhone and iPad products do not display as Removable Storage Devices in DLP Endpoint. Create a Plug and Play Device Definition that allows you to manage iPhone and iPads.

To manage with DLP Endpoint 9.3.x:

1. Log on to the ePO console.
2. Click Menu, Data Protection, DLP Policy.
3. Click Device Definition under Device Management.
4. Click Add New, Plug and Play Device Definition.
5. Double-click the new Plug and Play Definition.
6. Click USB Vendor ID/Product ID (VID/PID Codes), click Add New, and type the following:
    
   • 05AC for Vendor ID
   • The Product ID for your device model:
      

     Product ID	Model
     12A8	iPhone 7, 8, X
     12A8	iPhone 5, 6s, 6s Plus
     12A8	iPhone 5, 6s, 6s Plus
     12A0	iPhone 4s
     1297	iPhone 4
     1290	iPhone Original
     1292	iPhone 3G
     1294	iPhone 3Gs
     129A	iPad
     129F	iPad 2

     
     NOTE: Information for newer iPads is not currently available.


7. Click OK and close the Edit definition parameter window. 
8. Click OK again to save new rule.
9. Click Apply from toolbar and save the new Plug and Play Device Definition. 

To manage with DLP Endpoint 9.4 and later:

1. Log on to the ePO console.
2. Click Menu, Data Protection, Classification.
3. Create a Device Classification using the table above. You can use the newly created Device Classification in the Plug and Play Device Rule.