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Solidcore scsrvc service failed to start after successful installation of Solidifier Linux
Technical Articles ID:   KB77785
Last Modified:  3/5/2015

Environment

McAfee Solidifier Linux 6.1

Problem

The Solidcore scsrvc service failed to start after successful installation of Solidifier Linux. The following error displays in the install-6.x.x-xxxx.log:

symbol <SYMBOL_NAME> in /boot/System.map-`uname -r` does not match with symbol <SYMBOL_NAME> in /proc/kallsyms.
Error starting McAfee Solidifier service.\n

Cause

Solidcore expects /boot/System-map-`uanme -r` symbol to match /proc/kallsyms. The symbol mismatched error is caused by multiple lines for the same symbol in /proc/kallsyms. This is likely added by an incompatible application containing a different symbol value.

Solution

This issue is resolved in Solidcore 6.1.0-9488 (or later).

{GENHF.EN_US}

Workaround

The file /proc/kallsyms has multiple lines for the symbol reported when attempting to start the scsrvc service.
  1. Execute the following commands to determine the additional symbols.

    grep -I <SYMBOL_NAME> /proc/kallsyms
    grep -I
    <SYMBOL_NAME> /boot/System-map-`uname -r`
     
  2. Determine the extra entry that contains a name in the square brackets in the /proc/kallsyms file.
  3. Remove or unload the driver that belongs to the application. It is incompatible with Solidcore.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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