SCSRVC service fails to start after successful installation of Application and Change Control for Linux

技術的な記事 ID: KB77785
最終更新: 12/17/2019

環境

McAfee Application and Change Control (MACC) for Linux 6.1.x

問題

The SCSRVC service fails to start after a successful installation of MACC for Linux 6.1.x. The following error displays in the install-6.x.x-xxxx.log:

symbol <SYMBOL_NAME> in /boot/System.map-`uname -r` does not match with symbol <SYMBOL_NAME> in /proc/kallsyms.
Error starting McAfee Solidifier service.\n

原因

MACC expects the /boot/System-map-`uanme -r` symbol to match /proc/kallsyms. Multiple lines for the same symbol in /proc/kallsyms cause the symbol mismatch error. An incompatible application that contains a different symbol value adds these lines.

解決策

This issue is resolved in MACC for Linux 6.1.0-9488 and later.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

回避策

The file /proc/kallsyms has multiple lines for the symbol reported when trying to start the scsrvc service.

Run the following commands and determine the additional symbols:

grep -I <SYMBOL_NAME> /proc/kallsyms
grep -I <SYMBOL_NAME> /boot/System-map-`uname -r`

Determine the extra entry that contains a name in the square brackets in the /proc/kallsyms file.
Remove or unload the driver that belongs to the application. It is incompatible with Solidcore.

影響を受ける製品

Application and Change Control 6.1
Known Issue/Product Defect

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Knowledge Center

SCSRVC service fails to start after successful installation of Application and Change Control for Linux

環境

問題

原因

解決策

回避策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

SCSRVC service fails to start after successful installation of Application and Change Control for Linux

環境

問題

原因

解決策

回避策

影響を受ける製品

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