Network Security Manager logon fails with no error messages displayed

Technical Articles ID: KB77797
Last Modified: 12/9/2019

Environment

McAfee Network Security Manager (NSM)

Problem

When you log on to the NSM, the management dashboard does not open and the logon prompt is shown with no errors displayed.

Solution

Verify that you have free drive space on the server where NSM is installed.

NOTE: To free up drive space, delete old temp files, and run cleanup wizards.
Try to log on to the NSM. If the issue persists, continue to the next step.
Check the ems.log on the host where NSM is installed to confirm that the issue occurred.

NOTE: The ems.log is in C:\Program Files (x86)\McAfee\Network Security Manager\App.
Search the Knowledge Base for the error message listed. Follow the solutions suggested in the results of that search.

If you do not see an error or if the issue persists, use Infocollector to collect full Minimum Escalation Requirement (MER) files from the NSM where the issue is seen.
See KB59385 for information about using Infocollector.

IMPORTANT: See Registered article KB71421 for how to use the Anonymizer setting in the Network Security Platform Infocollector to avoid gathering sensitive data.
The referenced article is available only to registered ServicePortal users.

To view registered articles:
1. Log on to the ServicePortal at http://support.mcafee.com.
2. Type the article ID in the search field on the home page.
3. Click Search or press Enter.
Open a support case and supply the MER files to Technical Support to review and troubleshoot the issue.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Affected Products

Network Security Manager 9.2.x
Network Security Manager 9.1.x
Network Security Manager 10.x
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Network Security Manager logon fails with no error messages displayed

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Network Security Manager logon fails with no error messages displayed

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