IMPORTANT: This section replaces the information contained in KB73701 - FAQs for Web Gateway 7.x licensing.
Where can I see how many users are currently connected to WG?
There's no counter and no way to determine the number of users who are currently connected to WG.
How do I obtain the trial or evaluation license?
You can complete the form on the Free Security Trials page for a trial license. The request is sent to our licensing team. They'll send you a trial license that's valid for 30 days.
How do I get access to the content security portal?
Send an email to Licensing@mcafee.com with your valid WG grant number, first and last name of the contact person, and official email ID.
Where can I see how many users are currently connected to WG?
There's no counter and no way to determine the number of users who are currently connected to WG.
Does WG deny any new connections if the number of connections is over the maximum allowed by our license?
There's no denial of new connections. Even if you go over your limit, filtering and browsing continues as normal.
There's no denial of new connections. Even if you go over your limit, filtering and browsing continues as normal.
Can I use the same license file on multiple WG Appliances?
Yes. You can import the same license file to multiple WG Appliances.
Yes. You can import the same license file to multiple WG Appliances.
What happens when my license expires?
The answer depends on your license type. There are two different types of licenses:
The answer depends on your license type. There are two different types of licenses:
- Purchased - After your license expires, you can't download any new updates for the filtering engines, but you can still use the rule engine and filter traffic. WG will still serve requests.
- Evaluation - After your license expires, your updates won't download and filtering won't work. You can't use the engines within WG and it doesn't serve requests.
Where can I download my license file?
To download a license file, log on to the Content & Cloud Security Portal, and click the Licenses tab to see your available licenses. If you don't have a logon account, call or email Customer Service, and they can create one for you. You can contact Customer Service as follows:
How do I renew my license?
Contact your sales representative. Or, you can call or email Customer Services and they can provide you with the details.
Contact your sales representative. Or, you can call or email Customer Services and they can provide you with the details.
How do I obtain the trial or evaluation license?
You can complete the form on the Free Security Trials page for a trial license. The request is sent to our licensing team. They'll send you a trial license that's valid for 30 days.
How do I get access to the content security portal?
Send an email to Licensing@mcafee.com with your valid WG grant number, first and last name of the contact person, and official email ID.
