IMPORTANT: This section replaced the information contained in KB73701 - FAQs for Web Gateway 7.x licensing.
Where can I see how many users are currently connected to MWG?
There’s no counter and no way to determine the number of users who are currently connected to the MWG.
Where can I download my license file?
How do I renew my license?
Contact your sales representative. Or, you can call or email Customer Services and they can provide you with the details.
How do I obtain the trial or evaluation license?
You can complete the form on the Free Security Trials page for a trial license. The request is sent to the McAfee Enterprise licensing team. They will send you a trial license that is valid for 30 days.
How do I get access to the content security portal?
Send an email to Licensing@mcafee.com with your valid MWG grant number, first and last name of the contact person, and the official email ID.
Where can I see how many users are currently connected to MWG?
There’s no counter and no way to determine the number of users who are currently connected to the MWG.
Does MWG deny any new connections if the number of connections is over the maximum allowed by our license?
There’s no denial of new connections. Even if you go over your limit, filtering and browsing continues as normal.
There’s no denial of new connections. Even if you go over your limit, filtering and browsing continues as normal.
Can I use the same license file on multiple MWG Appliances?
Yes. You can import the same license file to multiple MWG Appliances.
Yes. You can import the same license file to multiple MWG Appliances.
What happens when my license expires?
The answer depends on your license type. There are two different types of licenses:
The answer depends on your license type. There are two different types of licenses:
- Purchased - After your license expires, you can't download any new updates for the filtering engines, but you can still use the rule engine and filter traffic. MWG will still serve requests.
- Evaluation - After your license expires, your updates won't download and filtering won’t work. You can't use the engines within MWG and it won’t serve requests.
Where can I download my license file?
To download a license file, log on to the Content & Cloud Security Portal, and click the Licenses tab to see your available licenses. If you don’t have a logon account, call or email McAfee Customer Service, and they can create one for you. You can contact Customer Service as follows:
How do I renew my license?
Contact your sales representative. Or, you can call or email Customer Services and they can provide you with the details.
How do I obtain the trial or evaluation license?
You can complete the form on the Free Security Trials page for a trial license. The request is sent to the McAfee Enterprise licensing team. They will send you a trial license that is valid for 30 days.
How do I get access to the content security portal?
Send an email to Licensing@mcafee.com with your valid MWG grant number, first and last name of the contact person, and the official email ID.
