IMPORTANT: This section replaces the information contained in KB73701 - FAQs for Web Gateway 7.x licensing.
Where can I see how many users are currently connected to MWG?
There is no counter and no way to determine the number of users who are currently connected to the MWG.
Where can I download my license file?
How do I renew my license?
Contact your sales representative. Alternatively, you can call or email Customer Services and they can provide you with the details.
How do I obtain the trial or evaluation license?
You can complete the form at: https://www.mcafee.com/enterprise/en-us/downloads/trials.html for a trial license.
The request is sent to the McAfee licensing team. They will send you a trial license, valid for 30 days.
How do I get access to the content security portal?
Send an email to Licensing@mcafee.com with your valid MWG grant number, first and last name of the contact person, and the official email ID.
Where can I see how many users are currently connected to MWG?
There is no counter and no way to determine the number of users who are currently connected to the MWG.
Does MWG deny any new connections if the number of connections is over the maximum allowed by our license?
In MWG 7.x, there is no denial of new connections. Even if you go over your limit, filtering and browsing will continue as normal.
In MWG 7.x, there is no denial of new connections. Even if you go over your limit, filtering and browsing will continue as normal.
Can I use the same license file on multiple MWG Appliances?
Yes. You can import the same license file to multiple MWG Appliances.
Yes. You can import the same license file to multiple MWG Appliances.
What happens when my license expires?
The answer depends on your license type. There are two different types of licenses:
The answer depends on your license type. There are two different types of licenses:
- Purchased - After your license expires, you will not be able to download any new updates for the filtering engines, but you will still be able to use the rule engine and filter traffic. MWG will still serve requests.
- Evaluation - After your license expires, your updates will not download and filtering will not work. You cannot use the engines within MWG and it will not serve requests.
Where can I download my license file?
To download a license file, log on to https://contentsecurity.mcafee.com/, and click the Licenses tab to see your available licenses. If you do not have a logon account, call or email McAfee Customer Service, and they can create one for you. You can contact Customer Service as follows:
- Phone information - http://www.mcafee.com/us/about/contact-us.aspx#ht=tab-techsupport
- Email - licensing@mcafee.com
How do I renew my license?
Contact your sales representative. Alternatively, you can call or email Customer Services and they can provide you with the details.
How do I obtain the trial or evaluation license?
You can complete the form at: https://www.mcafee.com/enterprise/en-us/downloads/trials.html for a trial license.
The request is sent to the McAfee licensing team. They will send you a trial license, valid for 30 days.
How do I get access to the content security portal?
Send an email to Licensing@mcafee.com with your valid MWG grant number, first and last name of the contact person, and the official email ID.
