Error message displayed if 'Disc title' contains lowercase or multibyte characters

Technical Articles ID: KB78203
Last Modified: 12/3/2020

Environment

McAfee File and Removable Media Protection (FRP) 5.x

For details of FRP supported environments, see KB81149 - Supported platforms for File and Removable Media Protection.

Summary

McAfee Encryption for CD/DVD/ISO Media is a feature which was included in FRP 4.3 and later.

This feature enables you to encrypt and share information using optical media such as:

CDs
DVDs
ISO container files.

The advantage of this option is that it provides the capability to read encrypted optical media on systems without FRP installed.

Problem

You see the following error if you use McAfee Encryption for CD/DVD/ISO Media:

McAfee Encryption for CD/DVD/ISO.

The disc title can only use the following characters

A through Z, 0 through 9 and _ (underscore)

Cause

In the Create McAfee Encrypted CD/DVD/ISO window, All or some of the characters entered in the Disc Title field are either lowercase or multibyte characters. For example, Data.

NOTE: Although Windows burn utility supports both lowercase and multibyte characters, ISO 9660 does not accept lowercase or multibyte characters.

Solution

Enter only uppercase characters A through Z with 0 through 9 and _ (underscore).

{GENPER.EN_US}

Affected Products

File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

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