Error message displayed if 'Disc title' contains lowercase or multibyte characters

Technical Articles ID: KB78203
Last Modified: 12/23/2021

Environment

McAfee File and Removable Media Protection (FRP) 5.x

For details of FRP supported environments, see KB81149 - Supported platforms for File and Removable Media Protection.

Summary

McAfee Encryption for CD/DVD/ISO Media is a feature which was included in FRP 4.3 and later.

This feature enables you to encrypt and share information using optical media such as:

CDs
DVDs
ISO container files.

The advantage of this option is that it provides the capability to read encrypted optical media on systems without FRP installed.

Problem

You see the following error if you use McAfee Encryption for CD/DVD/ISO Media:

McAfee Encryption for CD/DVD/ISO.

The disc title can only use the following characters

A through Z, 0 through 9 and _ (underscore)

Cause

In the Create McAfee Encrypted CD/DVD/ISO window, All or some of the characters entered in the Disc Title field are either lowercase or multibyte characters. For example, Data.

NOTE: Although Windows burn utility supports both lowercase and multibyte characters, ISO 9660 does not accept lowercase or multibyte characters.

Solution

Enter only uppercase characters A through Z with 0 through 9 and _ (underscore).

To submit a new product idea, go to the Enterprise Customer Product Ideas page.

Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021 - How to submit a Product Idea.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

Affected Products

File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

Knowledge Center