Last Modified: 5/4/2016
IMPORTANT: Updated May 2016. As of the end of 2015, the only product that offers support for Windows XP SP3 is Application and Change Control. See KB85993 for details.
Date: June 2013
Microsoft has announced that the End of Extended Support for Windows XP SP3 is April 8, 2014. For details, see http://windows.microsoft.com/en-us/windows/products/lifecycle.
Intel Security support policy for Enterprise Products on Windows XP SP3, beyond April 8, 2014
Intel Security will continue to support current versions of Enterprise Endpoint Products on Windows XP SP3 beyond April 8, 2014, for a limited time, as long as it is technically and commercially reasonable for Intel Security to do so, and there is no external dependency. For example, if a McAfee product requires Microsoft to provide a fix and Microsoft does not provide the fix, then Intel Security cannot support the product any longer.
Future releases of Enterprise Products that are released after April 8, 2014, might not support Windows XP SP3.
Extended support period for Enterprise Endpoint Products
Standard support for Enterprise Endpoint Products will continue as per the following table. You can purchase a Custom Software Support Agreement after the end of standard support, for a period of one year.
NOTE: If your product is not listed here, contact your Intel Security account representative or contact Technical Support.
End of standard support
on Windows XP SP3 2
|Custom Software Support terms||Comments|
|Application Control 6.x and 5.x||Dec 31, 2019 with the purchase of a Legacy Platform support SKU||n/a||See KB85993 for details.|
|Drive Encryption 7.1.x||Dec 31, 2015||Phone support only||Patches later than Drive Encryption 7.1 Patch 1 (7.1.1) will not be supported. We will provide best effort conditional support, but it may not be possible to provide fixes for issues that are specific to Windows XP.
NOTE: Drive Encryption was formerly known as Endpoint Encryption for PC.
|ePO Deep Command||Dec 31, 2014||Phone support only||See KB77948 for details.|
|Endpoint Encryption for Files and Folders 4.0.x, 4.1.x, 4.2
Endpoint Encryption for Removable Media 4.0.x, 4.1.x, 4.2
|Dec 31, 2014||Phone support only|
|Endpoint Encryption for Files and Folders 3.2.9
Endpoint Encryption for Removable Media 1.x
|Dec 31, 2014||Phone support only|
|Endpoint Encryption for PC 6.x, 7.0.x||Dec 31, 2014||Phone support only|
|Endpoint Encryption for PC 5.2.6, 5.2.12, 5.2.13||Dec 31, 2014||Phone support only|
|Endpoint Security 10.x||Dec 31, 2015||Phone and DAT support only||Windows XP SP3 (32-bit only). Customers with Windows XP SP3 64-bit will continue to run SaaS EP 6.x.|
|File and Removable Media Protection 4.3.1||Dec 31, 2015||Phone support only||Patches later than FRP 4.3.1 will not be supported.
Best effort conditional support will be provided, but it may not be possible to provide fixes for issues that are specific to Windows XP.
|File and Removable Media Protection 4.3.0||Dec 31, 2014||Phone support only|
Host IPS 8.0
|Dec 31, 2015||Phone and content support only|
Host IPS 7.0
Mar 31, 2015
|Phone and content support only|
|Host Data Loss Prevention Endpoint 9.3,
Host Data Loss Prevention Device Control 9.3
|Dec 31, 2015||Phone support only|
|McAfee Agent 5.x||Dec 31, 2015||Phone support only|
|McAfee Agent 4.8.x||Dec 31, 2015||Phone support only|
|McAfee Agent 4.6.x||Mar 31, 2015||Phone support only|
|MOVE AV Multi-platform 3.5, 2.6 1||Dec 31, 2015||Phone and DAT support only|
|Policy Auditor Agent 6.2, 6.0.x||Dec 31, 2015||Phone support only||McAfee Labs is no longer producing any new Security Certification and Authorization Package (SCAP) content for Windows XP patches as of April 8, 2014. This includes privately distributed patches for Windows XP available through a custom support program with Microsoft. Content for non OS-specific supported applications, for example Adobe patches and MS Office patches, will continue to be published and work normally on Windows XP systems.|
|SaaS Endpoint Protection (all versions)||Dec 31, 2015||Phone and DAT support only|
|SAE 3.5||Dec 31, 2015||Phone support only|
|SAE 3.0||Mar 31, 2015||Phone support only|
VSE 8.8 1
Dec 31, 2015
|Phone and DAT support only|
VSE 8.7i 1
Mar 31, 2015
|Phone and DAT support only|
n/a = not available
|1||You may be required to update to the latest supported patch and AV Engine throughout the supported lifecycle.|
|2||If the McAfee product is End Of Life (EOL) prior to this date, then Windows XP SP3 support also ends on the product EOL date. For details, see www.mcafee.com/us/support/support-eol.aspx.|
How to purchase support for Windows XP after the end of standard support
Customers who want to purchase support for McAfee Enterprise Products on Windows XP after the end of standard support should work with sales to sign an Intel Security Custom Software Support Letter of Agreement (CSSLOA).
Customers will be required to purchase an additional custom software support SKU to cover Windows XP support. Custom software support can be purchased for one year.
Intel Security reserves the right to change the terms of its support policy in this announcement at any time, but will endeavor to provide notice of any material changes within a reasonable period, in advance of such changes.
Because of the end of support from Microsoft and technology limitations inherent in Windows XP, it may not always be possible to detect and/or remediate threats on Windows XP.
For a long-term security solution on Windows XP, consider McAfee Application Control (MAC). Contact Intel Security sales for further information about MAC.
Intel Security strongly advises its customers to upgrade to a later version of Microsoft Windows OS to ensure the best level of security coverage by its products.
Frequently Asked Questions (FAQ)
Will Intel Security support McAfee Enterprise Products on Windows XP after it reaches its EOL date?
Yes. Intel Security will continue to support its Enterprise Products on Windows XP SP3 for a limited time, as long as it is technically and commercially reasonable for Intel Security to do so, and there is no external dependency.
How long will these products be supported on Windows XP?
Standard support for Enterprise Products will be provided for a limited period of time as per the table above. Custom software support may be obtained after standard support ends.
Will there be an additional charge for supporting these products on Windows XP after the Microsoft EOL date?
Regular support is provided at no extra charge until the standard support on Windows XP ends. After the standard support ends, you may purchase a custom software support package.
What should I do to obtain support on Windows XP after its EOL date?
Work with your Intel Security account representative to obtain custom software support.
Does the level of support change on Windows XP after its EOL date?
Yes. During the period of standard support, software updates and bug fixes will be provided as long as it is technically and commercially reasonable for Intel Security to do so, and there is no external dependency. After standard support ends, custom software support is limited to content updates and phone support.
How do I know if a product is supported on Windows XP?
See the supported environments KB article for that product. For a list of supported environment articles, click here. You can select the product from the Product list on the left.
For how long can I obtain custom software support on Windows XP?
Custom support contracts are signed for one year.
What are my long-term options for protecting Windows XP?
Consider McAfee Application Control (MAC) for protecting Windows XP for the long term.
Who can I contact if I have further questions?
Contact your account representative if you have further questions.
- If you are a registered user, type your User Id and Password, and click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and login instructions will be emailed to you.
Application and Change Control 6.1
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