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McAfee support for Windows XP SP3 after the end of the Microsoft Extended Support date in April 2014
Technical Articles ID:  KB78434
Last Modified:  04/10/2014
Rated:


Environment

McAfee Agent (MA) 4.6, 4.8
McAfee Application Control (MAC) 6.x, 5.x
McAfee Data Loss Prevention (Host DLP) 9.3
McAfee ePO Deep Command (EDC) 1.0, 1.5, 2.0, 2.1
McAfee Drive Encryption (DE) 7.1
McAfee Endpoint Encryption for Files and Folders (EEFF) 4.x, 3.x
McAfee Endpoint Encryption for PC (EEPC) 7.0.x, 6.x, 5.x
McAfee Host Intrusion Prevention (Host IPS) 8.x, 7.x
McAfee MOVE AV Multiplatform 2.6
McAfee SaaS Endpoint Protection
McAfee SiteAdvisor Enterprise (SAE) 3.5
McAfee SiteAdvisor Enterprise Plus 3.0 
McAfee VirusScan Enterprise (VSE) 8.x

Microsoft Windows XP SP3

Summary

This support statement is provided by the McAfee Product Management Team.

Product Management (McAfee Endpoint Security Business Unit)
Date: June 2013

Microsoft has announced that the End of Extended Support for Windows XP SP3 is April 8, 2014. For details, see http://windows.microsoft.com/en-us/windows/products/lifecycle.

McAfee support policy for Enterprise Products on Windows XP SP3, beyond April 8, 2014
McAfee will continue to support current versions of Enterprise Endpoint Products on Windows XP SP3 beyond April 8, 2014 for a limited time, as long as it is technically and commercially reasonable for McAfee to do so, and there is no external dependency. For example, if a McAfee product requires Microsoft to provide a fix and Microsoft does not provide the fix, then McAfee cannot support the product any longer.

Future releases of Enterprise Products that are released after April 8, 2014 might not support Windows XP SP3.

Extended support period for Enterprise Endpoint Products
Standard support for Enterprise Endpoint Products will continue as per the following table. You can purchase a Custom Software Support Agreement after the end of standard support, for a period of one year.

NOTE: If your product is not listed here, please contact your McAfee account representative or contact Technical Support.

Product 1
End of standard support
on Windows XP SP3
2
Custom Software Support terms Comments
Application Control 6.x and 5.x Supported until further notice n/a  
Drive Encryption 7.1 (formerly Endpoint Encryption for PC) Dec 31, 2014 Phone support only  
ePO Deep Command (EDC) 1.0, 1.5, 2.0, and 2.1 Dec 31, 2014 Phone support only Support for Windows XP will not be included in all future releases of EDC beyond version 2.1.
Endpoint Encryption for Files and Folders 4.0.x, 4.1.x, 4.2
Endpoint Encryption for Removable Media 4.0.x, 4.1.x, 4.2
Dec 31, 2014 Phone support only  
Endpoint Encryption for Files and Folders 3.2.9
Endpoint Encryption for Removable Media 1.x
Dec 31, 2014 Phone support only  
Endpoint Encryption for PC 6.x, 7.0.x Dec 31, 2014 Phone support only  
Endpoint Encryption for PC 5.2.6, 5.2.12, 5.2.13 Dec 31, 2014 Phone support only  
Host IPS 8.0
Dec 31, 2015 Phone and content support only  
Host IPS 7.0
Mar 31, 2015
Phone and content support only  
Host Data Loss Prevention Endpoint 9.3
Host Data Loss Prevention Device Control 9.3
Mar 31, 2015 Phone support only  
McAfee Agent 4.6.x Mar 31, 2015 Phone support only  
McAfee Agent 4.8.x Dec 31, 2015 Phone support only  
MOVE AV Multiplatform 2.6 1 Dec 31, 2015 Phone and DAT support only  
SaaS Endpoint Protection (All versions) Dec 31, 2015 Phone and DAT support only  
SAE 3.5 Dec 31, 2015 Phone support only  
SAE 3.0 Mar 31, 2015 Phone support only  
VSE 8.8 1
Dec 31, 2015
Phone and DAT support only  
VSE 8.7i 1
Mar 31, 2015
Phone and DAT support only  

n/a = not available

1 You may be required to update to the latest supported patch and AV Engine throughout the supported lifecycle.
2 If the McAfee product is End Of Life (EOL) prior to this date, then Windows XP SP3 support also ends on the product EOL date. For details, see http://www.mcafee.com/us/support/support-eol.aspx
 

How to purchase support for Windows XP after the end of standard support
Customers wishing to purchase support for McAfee Enterprise Products on Windows XP after the end of standard support should work with sales to sign a McAfee Custom Software Support Letter of Agreement (CSSLOA).

Customers will be required to purchase an additional custom software support SKU to cover Windows XP support. Custom software support can be purchased for one year.

McAfee reserves the right to change the terms of its support policy in this announcement at any time, but will endeavor to provide notice of any material changes within a reasonable period, in advance of such changes.

Due to the end of support from Microsoft and technology limitations inherent in Windows XP, it may not always be possible to detect and/or remediate threats on Windows XP.

For a long term security solution on Windows XP, consider McAfee Application Control (MAC). Contact McAfee sales for further information about MAC.

McAfee strongly advises its customers to upgrade to a later version of Microsoft Windows OS to ensure the best level of security coverage by its products.


Frequently Asked Questions (FAQ)

Will McAfee support its Enterprise Products on Windows XP after it reaches its EOL date?
Yes. McAfee will continue to support its Enterprise Products on Windows XP SP3 for a limited time, as long as it is technically and commercially reasonable for McAfee to do so and there is no external dependency. 


How long will these products be supported on Windows XP?
Standard support for Enterprise Products will be provided for a limited period of time as per the table above. Custom software support may be obtained after standard support ends.


Will there be an additional charge for supporting these products on Windows XP after the Microsoft EOL date?
Regular support is provided at no extra charge until the standard support on Windows XP ends. After the standard support ends, a custom software support package may be purchased.


What should I do to obtain support on Windows XP after its EOL date?
Work with your McAfee account representative to obtain custom software support.


Does the level of support change on Windows XP after its EOL date?
Yes. During the period of standard support, software updates and bug fixes will be provided as long as it is technically and commercially reasonable for McAfee to do so and there is no external dependency. After standard support ends, custom software support is limited to content updates and phone support.


How do I know if a product is supported on Windows XP?
See the Supported Environments KB article for that product.


For how long can I obtain custom software support on Windows XP?
Custom support contracts are signed for one year.


What are my long term options for protecting Windows XP?
Consider McAfee Application Control (MAC) for protecting Windows XP for the long term.


Who can I contact if I have further questions?
Contact your account representative if you have further questions.
 

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