Loading...

Knowledge Center


McAfee product support for Windows XP SP3 after the end of the Microsoft Extended Support date in April 2014
Technical Articles ID:   KB78434
Last Modified:  3/9/2017
Rated:


Environment

Microsoft Windows XP SP3

{CONSREDIR.EN_US}

Summary

{GENPM.EN_US}

Recent updates to this article
March 2017 Added option for VirusScan Enterprise 8.8 customers to purchase extended support. Removed out of date information for products that no longer support Windows XP SP3.
May 2016 Added: As of the end of 2015, the only product that offers support for Windows XP SP3 is Application and Change Control. 


 
Original Announcement: June 2013
 
Product Management (McAfee Endpoint Security Business Unit)
Date: June 2013

Microsoft has announced that the End of Extended Support for Windows XP SP3 is April 8, 2014. For details, see http://windows.microsoft.com/en-us/windows/products/lifecycle.

Intel Security support policy for Enterprise Products on Windows XP SP3, beyond April 8, 2014
Intel Security will continue to support current versions of Enterprise Endpoint Products on Windows XP SP3 beyond April 8, 2014, for a limited time, as long as it is technically and commercially reasonable for Intel Security to do so, and there is no external dependency. For example, if a McAfee product requires Microsoft to provide a fix and Microsoft does not provide the fix, then Intel Security cannot support the product any longer.

Future releases of Enterprise Products that are released after April 8, 2014, might not support Windows XP SP3.

Extended support period for Enterprise Endpoint Products
Standard support for Enterprise Endpoint Products will continue as per the following table. You can purchase a Custom Software Support Agreement after the end of standard support, for a period of one year.

NOTES: 
  • If the McAfee product is End Of Life (EOL) prior to the date shown, then Windows XP SP3 support also ends on the product EOL date. For details, see www.mcafee.com/us/support/support-eol.aspx.
  • You may be required to update to the latest supported patch and AV Engine throughout the supported lifecycle.

 

Product
End of standard support on Windows XP SP3
Comments
Application Control 6.x and 5.x June 30, 2019 with the purchase of a Legacy Platform support SKU  See KB85993 for details.
Drive Encryption 7.1.x Dec 31, 2015  
ePO Deep Command Dec 31, 2014  
Endpoint Encryption for Files and Folders 4.0.x, 4.1.x , 4.2
Endpoint Encryption for Removable Media 4.0.x, 4.1.x, 4.2
Dec 31, 2014  
Endpoint Encryption for Files and Folders 3.2.9
Endpoint Encryption for Removable Media 1.x
Dec 31, 2014  
Endpoint Encryption for PC 6.x, 7.0.x Dec 31, 2014  
Endpoint Encryption for PC 5.2.6, 5.2.12, 5.2.13 Dec 31, 2014  
Endpoint Security 10.x Dec 31, 2015  
File and Removable Media Protection (FRP) 4.3.1 Dec 31, 2015  
File and Removable Media Protection 4.3.0 Dec 31, 2014  
Host IPS 8.0
Dec 31, 2015  
Host IPS 7.0
Mar 31, 2015
 
Host Data Loss Prevention Endpoint 9.3,
Host Data Loss Prevention Device Control 9.3
Dec 31, 2015  
McAfee Agent 5.x Dec 31, 2015  
McAfee Agent 4.8.x Dec 31, 2015  
McAfee Agent 4.6.x Mar 31, 2015  
MOVE AV Multi-platform 3.5, 2.6   Dec 31, 2015  
Policy Auditor Agent 6.2, 6.0.x Dec 31, 2015  
SaaS Endpoint Protection (all versions) Dec 31, 2015  
SAE 3.5 Dec 31, 2015  
SAE 3.0 Mar 31, 2015  
VSE 8.8 
Dec 31, 2015
Contact your sales representative to purchase extended support through December 31, 2017. 
VSE 8.7i 
Mar 31, 2015
 

 

 

How to purchase support for Windows XP after the end of standard support
Customers who want to purchase support for McAfee Enterprise Products on Windows XP after the end of standard support should work with sales to sign an Intel Security Custom Software Support Letter of Agreement (CSSLOA).

Customers will be required to purchase an additional custom software support SKU to cover Windows XP support. Custom software support can be purchased for one year.

Intel Security reserves the right to change the terms of its support policy in this announcement at any time, but will endeavor to provide notice of any material changes within a reasonable period, in advance of such changes.

Because of the end of support from Microsoft and technology limitations inherent in Windows XP, it may not always be possible to detect and/or remediate threats on Windows XP.

For a long-term security solution on Windows XP, consider McAfee Application Control (MAC). Contact Intel Security sales for further information about MAC.

Intel Security strongly advises its customers to upgrade to a later version of Microsoft Windows OS to ensure the best level of security coverage by its products.


Frequently Asked Questions (FAQ)

How long will these products be supported on Windows XP?
Standard support for Enterprise Products will be provided for a limited period of time as per the table above. 


Will there be an additional charge for supporting these products on Windows XP after the Microsoft EOL date?
Regular support is provided at no extra charge until the standard support on Windows XP ends. After the standard support ends, you may purchase a custom software support package as shown in the table.


What should I do to obtain support on Windows XP after its EOL date?
Work with your account representative to purchase extended software support if it is available.


Does the level of support change on Windows XP after its EOL date?
Yes. During the period of standard support, software updates and bug fixes will be provided as long as it is technically and commercially reasonable to do so, and there is no external dependency. 


What are my long-term options for protecting Windows XP?
Consider McAfee Application Control (MAC) for protecting Windows XP until June 30, 2019.


Who can I contact if I have further questions?
Contact your account representative if you have further questions.

Rate this document

Did this article resolve your issue?

Please provide any comments below

Affected Products


End of Life Notices

Languages:

This article is available in the following languages:

English United States
Japanese

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms


Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.