Product Management (McAfee Endpoint Security Business Unit)
Date: June 2013

Microsoft has announced that the End of Extended Support for Windows XP SP3 is April 8, 2014. For details, see http://windows.microsoft.com/en-us/windows/products/lifecycle.

McAfee​ Enterprise support policy for Enterprise Products on Windows XP SP3, beyond April 8, 2014
For a limited time, McAfee Enterprise will continue to support current versions of Enterprise Endpoint Products on Windows XP SP3 beyond April 8, 2014. The support is provided as long as it is technically and commercially reasonable for McAfee Enterprise to do so, and there is no external dependency. For example, if a McAfee Enterprise product requires Microsoft to provide a fix and Microsoft does not provide the fix, then McAfee Enterprise can't support the product any longer.

Future releases of Enterprise Products that are released after April 8, 2014, might not support Windows XP SP3.

Extended support period for Enterprise Endpoint Products
Standard support for Enterprise Endpoint Products continues according to the following table. You can purchase a Custom Software Support Agreement after the end of standard support, for one year.

NOTES:

• If the McAfee Enterprise product is End of Life (EOL) before the date shown, Windows XP SP3 support also ends on the product EOL date. For details, see www.mcafee.com/us/support/support-eol.aspx.
• You might be required to update to the latest supported patch and AV Engine throughout the supported lifecycle.

Product	End of standard support on Windows XP SP3	Comments
Application Control 6.x	Dec 31, 2015	To purchase extended support, contact your sales representative. See KB85993 for details.
Drive Encryption 7.1.x	Dec 31, 2015
ePO Deep Command	Dec 31, 2014
Endpoint Encryption for Files and Folders 4.0.x, 4.1.x, 4.2 Endpoint Encryption for Removable Media 4.0.x, 4.1.x, 4.2	Dec 31, 2014
Endpoint Encryption for Files and Folders 3.2.9 Endpoint Encryption for Removable Media 1.x	Dec 31, 2014
Endpoint Encryption for PC 6.x, 7.0.x	Dec 31, 2014
Endpoint Encryption for PC 5.2.6, 5.2.12, 5.2.13	Dec 31, 2014
Endpoint Security 10.x	Dec 31, 2015
File and Removable Media Protection (FRP) 4.3.1	Dec 31, 2015
File and Removable Media Protection 4.3.0	Dec 31, 2014
Host IPS 8.0	Dec 31, 2015
Host IPS 7.0	Mar 31, 2015
Host Data Loss Prevention Endpoint 9.3, Host Data Loss Prevention Device Control 9.3	Dec 31, 2015
McAfee Agent 5.x	Dec 31, 2015	To purchase extended support, contact your sales representative. See KB85993 for details.
McAfee Agent 4.8.x	Dec 31, 2015
McAfee Agent 4.6.x	Mar 31, 2015
MOVE AV Multi-platform 3.5, 2.6	Dec 31, 2015
Policy Auditor Agent 6.2, 6.0.x	Dec 31, 2015
SaaS Endpoint Protection (all versions)	Dec 31, 2015
SAE 3.5	Dec 31, 2015
SAE 3.0	Mar 31, 2015
VSE 8.8	Dec 31, 2015	To purchase extended support, contact your sales representative.
VSE 8.7i	Mar 31, 2015

Customers who want to purchase support for McAfee Enterprise Products on Windows XP after the end of standard support must work with sales to sign a McAfee Custom Software Support Letter of Agreement (CSSLOA).

Customers are required to purchase another custom software support SKU to cover Windows XP support. Custom software support can be purchased for one year.

McAfee Enterprise reserves the right to change the terms of its support policy in this announcement at any time. But, we endeavor to provide notice of any material changes within a reasonable period before such changes.

Because of the End of Support from Microsoft and technology limitations inherent in Windows XP, it might not always be possible to detect or remediate threats on Windows XP.

For a long-term security solution on Windows XP, consider McAfee Application Control (MAC). Contact McAfee Enterprise sales for further information about MAC.

McAfee Enterprise strongly advises its customers to upgrade to a later version of Microsoft Windows operating system to ensure the best level of security coverage by its products.


Frequently Asked Questions (FAQ)

 

How long will these products be supported on Windows XP?
Standard support for Enterprise Products will be provided for a limited period according to the table above. 


Will there be another charge for supporting these products on Windows XP after the Microsoft EOL date?
Regular support is provided at no extra charge until the standard support on Windows XP ends. After the standard support ends, you can purchase a custom software support package as shown in the table.


How can I obtain support on Windows XP after its EOL date?
Work with your account representative to purchase extended software support if it is available.


Does the level of support change on Windows XP after its EOL date?
Yes. During the period of standard support, software updates and bug fixes are provided as long as it is technically and commercially reasonable to do so, and there is no external dependency. 


What are my long-term options for protecting Windows XP?
To protect Windows XP until December 31, 2021, consider McAfee Application Control (MAC).


Who can I contact if I have further questions?
Contact your account representative if you have further questions.