SiteAdvisor Enterprise events are not being sent to the ePolicy Orchestrator server
Technical Articles ID:
KB78453
Last Modified: 3/8/2017
Environment
McAfee SiteAdvisor Enterprise (SAE) 3.5 with/without Patch 1 or 2
Problem
The SAE reports run at the ePolicy Orchestrator (ePO) console do not show data for websites visited by end nodes.
The issue is seen only when the McAfee Agent policy enforcement interval is set to less than 30 minutes.
Restarting the SiteAdvisor service on the client allows the events to be sent to the ePO server.
Cause
When the policy enforcement interval is set to 30 minutes or less, SAE is unable to generate event files for the McAfee Agent to upload to the ePO server.
Solution
This issue is resolved in SAE 3.5 Patch 3.
McAfee Enterprise product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site.
