SiteAdvisor Enterprise fails to install using third-party deployment programs

Technical Articles ID: KB78966
Last Modified: 3/29/2017

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5
Microsoft System Center Configuration Manager (SCCM)
BigFix

Problem

SAE will fail to install using third-party deployment programs such as SCCM or BigFix if VSE is installed on the client.

NOTE: Installation of SAE via an ePolicy Orchestrator initiated deployment task is successful.

Cause

If the VSE Access Protection (AP) rule Prevent McAfee services from being stopped is enabled, SAE fails to install using SCCM or other third-party deployment programs.

The McAfee Agent deployment task installation scripts for SAE successfully disable VSE AP so that SAE can install. However, the SAE MSI package does not disable VSE AP, so the installation fails.

Solution

This issue is resolved in SAE 3.5 patch 3.

Patches are cumulative; Technical Support recommends that you install the latest one.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Install/Uninstall
Known Issue/Product Defect
SiteAdvisor Enterprise 3.5

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SiteAdvisor Enterprise fails to install using third-party deployment programs

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Affected Products

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SiteAdvisor Enterprise fails to install using third-party deployment programs

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