ePolicy Orchestrator Cloud and Cloud Point Product Known Issues
Technical Articles ID:
KB79063
Last Modified: 5/19/2021
Environment
McAfee ePolicy Orchestrator (ePO) Cloud
Summary
Recent updates to this article:
Date
Update
January 24, 2020
Minor formatting changes.
October 30, 2019
Updated the categories.
January 16, 2019
Removed Cloud Threat Detection section, which reached End of Life on December 21, 2019.
March 1, 2018
Updated to add expand/collapse titles.
September 5, 2017
Corrected issues with HTML in tables. Added recent updates tracking table.
NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.
There are currently no critical issues for ePO Cloud or Cloud managed products.
Non-critical known issues listed by product:
Reference Number
Related Article
Expected Resolution Date
Issue Description
1152222
1152215
Issue: Generating a query that returns more than 4000+ results, then output to CSV and then emailed, might result in a report that has headers but no data.
1151477
Issue: The headings or titles of some generated reports are not localized and appear only in English.
1127175
Issue: You can't reuse the button in the Getting Started wizard if you previously used the wizard and manually deleted the wizard-created My Group from the System Tree.
Issue: Product properties for systems in the ePO Cloud System Tree incorrectly display a deployment task status.
See the Related Article for more details.
Reference Number
Related Article
Resolved
Version
Issue Description
1149574
Resolved in
McAfee Agent
5.0.4
Issue: An agent wake-up call for McAfee Agent 5.0.3 installed on a Mac system fails with the following error:
Error: Failed to get ma info, error code <508>
Workaround: Restart the McAfee Agent 5.0.3 services.
Reference Number
Related Article
Resolved
Version
Issue Description
1173731
Issue: After you upgrade the Anti-Malware extension from version 10.1/10.2 to 10.5, changes to signature settings or Application Protection rules in a custom Endpoint Security Exploit Prevention policy fail to save. No changes are possible.
Workaround: After the policies are upgraded from version 10.1/10.2 to 10.5, make a copy of each policy including McAfee Default. Then, open each policy to change any settings.
1153316
Endpoint Security Web Control 10.5
Issue: User-based policy for Endpoint Security Web Control “Block and Allow List” category sometimes fails to be enforced on a managed system.
Workaround: Restart the McAfee Agent 5.0.3 services.
Reference Number
Related Article
Resolved Version
Issue Description
1157609
MCP 2.2.0.233.2
Issue: The following error displays when trying to save an existing MCP policy:
The MCP policy you are trying to 'Save' has the following errors:
Client Configuration: Shared Password is empty. Client Configuration: Customer ID is empty.
Workaround: Open the policy, click the Client Configuration, then click Save.
1148672
MCP 2.2.0.225.6
Issue: After renaming a policy, the policy Modification Time is incorrect.
Workaround: Duplicate the policy instead of renaming the policy, then delete the original policy.
1148507
Issue: After renaming a policy and generating a release code, the following message displays on the client system (after the client enters the release code):
Invalid code
Workaround: Duplicate the policy instead of renaming the policy, then delete the original policy.
1146985
MCP 2.2.0.225.6
Issue: When running a report with MCP Queries selected, and MCP: Endpoint Install Success/Failed events in last month enabled, the MCP deployment success and failure data is not displayed.
The following message displays:
No Data found
Reference Number
Related Article
Resolved Version
Issue Description
1154036
Issue: The UI hangs when saving the configuration after enabling SAML authentication if a specified domain name exists.
Workaround: Press F5 to reload the browser page.
1154022
Issue: Invoking the ePolicy Orchestrator menu when the Web Protection Policy Management page is displayed causes the menu to retain focus when trying to return focus to the Policy Management page.
Workaround: The ePO menu must be manually dismissed by selecting something other than the Policy Management page.
1152901
Issue: Save is enabled even when a policy edit results in a validation error. Selecting Save causes the action to hang and not finish.
1151710
Issue: Reports generated in a double-byte language display text (double-byte and extended characters) which does not render correctly.
1149194
Issue: Some report content is not localized and appears in English.
