Hard disk randomly becomes unresponsive on Dell models fitted with Seagate ST320LT009 Opal drive and the 1001DEMA firmware

Technical Articles ID: KB79073
Last Modified: 2/5/2020

Environment

McAfee Drive Encryption (DE) 7.x

Dell Latitude E6420 (1001DEMA firmware)
Seagate ST320LT009 Opal hard-drive

For details of DE supported environments, see KB79422.

Problem

The listed Dell systems randomly become unresponsive when the system is left inactive for an extended time.

NOTES:

The video is still displayed but no hard-disk activity is shown.
No errors are logged in the Windows Application or System Event logs.
Systems incur this problem even when the systems are configured to not allow them to enter into sleep or hibernation mode.
No system crash (blue screen) errors are incurred.

Cause

This issue occurs with the Dell 1001DEMA firmware release.

Solution

Install the Dell firmware update 1002DEMA, which is located under Serial ATA updates, from:

http://www.dell.com/support/drivers/us/en/555/Product/latitude-e6420

Affected Products

Drive Encryption 7.2
Known Issue/Product Defect

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Knowledge Center

Hard disk randomly becomes unresponsive on Dell models fitted with Seagate ST320LT009 Opal drive and the 1001DEMA firmware

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Hard disk randomly becomes unresponsive on Dell models fitted with Seagate ST320LT009 Opal drive and the 1001DEMA firmware

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

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