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ePolicy Orchestrator 4.6.7 Known Issues
Technical Articles ID:  KB79208
Last Modified:  11/20/2014


McAfee ePolicy Orchestrator (ePO) 4.6.7


This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release or if additional information becomes available. To read the Release Notes, see: PD24901 - ePolicy Orchestrator 4.6.7 Release Notes.

ePO 4.6.7 is currently Released to World. This means that the product is available to all customers via the McAfee downloads site. See KB51560 for detailed information on release cycles.

Release to Support (RTS):  December 18, 2013
Release to World (RTW):  January 15, 2014 

Known Issues:


Reference Number Related Article Issue Description
956984 KB81996  Issue: ePO 4.6.7 to ePO 5.1/5.0.1/5.0 upgrade does not work.
Resolution: Upgrade directly to ePO 5.1.1. If you have already attempted to upgrade to one of the listed versions and the upgrade failed, refer to KB66616 for recovery steps.

Reference Number Related Article Issue Description
918639 KB81971 Issue: After upgrading ePO from version 4.6.6 or earlier, the LDAP Sync server task may fail.
Workaround: Refer to the KnowledgeBase article for details.
935151   Issue: McAfee Network Access Control (MNAC) is not compatible with ePO 4.6.7.
Workaround: Continue to run MNAC with ePO 4.6.6.
754769   Issue: When logged into ePO as a user with no Software Manager permissions, adding the Software Manager dashboard monitor to the current dashboard reports This Monitor cannot be displayed due to an unrecoverable error.

Resolution: This issue is resolved in ePO 5.0.
734223   Issue: Server Tasks might be disabled after upgrade to ePO 4.6.2 or later.

Resolution: Manually re-enable the Server Tasks using the ePO console.
687983 KB72579 Issue: When creating an Agent Handler assignment with Internet Explorer 9, if the user selects the Use custom handler list option and then clicks Add Handlers, the list cannot be opened.

Workaround: Use Internet Explorer 9 Compatibility View (Browser Mode) and Internet Explorer 8 standards (Document Mode). Refer to the KnowledgeBase article for details.
363939 KB66286 Issue: Not all characters are allowed with ePO or SQL usernames and passwords.

Workaround: Refer to the KnowledgeBase article for a list of characters that are valid and invalid to use for ePO or SQL usernames and passwords.
    Issue: When using Internet Explorer 9 to edit Event Filtering settings, the list might expand and contract as you interact with the page.

Workaround: The list movement is a cosmetic issue; it does not affect functionality.
    Issue: If an upgrade to ePO 4.6.3 (or later) fails, the rollback of database changes might not occur.

Workaround: Before attempting to upgrade to ePO 4.6.3 (or later), review the upgrade checklist in KB71825 to minimize the chance of upgrade failure and to ensure recovery in the event of a failure.

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