DAT update fails with the DAT reported at the ePolicy Orchestrator console as '0.0000' on systems with VirusScan Enterprise 8.8
技术文章 ID:
KB79215
上次修改时间: 7/9/2020
上次修改时间: 7/9/2020
DAT update fails with the DAT reported at the ePolicy Orchestrator console as '0.0000' on systems with VirusScan Enterprise 8.8
技术文章 ID:
KB79215
上次修改时间: 7/9/2020 环境问题The following symptoms are reported on a few systems that have VSE 8.8 after a DAT update:
The Windows System Application Event log records one the following messages:
系统更改Affected clients have recently performed a DAT/Engine update.
解决方案VSE 8.8 Patch 6 and later prevent this issue from occurring. They contain a code change that could resolve the issue, or greatly reduce the likelihood of it occurring, in affected machines.
The new code detects when a DAT update has resulted in conditions that could lead to the DAT 0000 symptom if the update proceeded. Instead of proceeding, a DAT rollback is initiated. This rollback restores the prior DAT and allows the system to retry the update. It also ensures that the scanner stays functional. This avoidance logic can be exercised up to three times consecutively. The fourth consecutive occurrence results in the DAT 0000 symptom. If you have a machine that still sees this issue despite the avoidance attempts, and if you are willing to troubleshoot, contact Technical Support to help us further investigate this issue. {VSE88PATCHES.EN_US} {GENSPPA.EN_US} Use the following workarounds only if you are unable to upgrade immediately. 解决方法For systems that have already encountered this issue, do the following and verify the results after each step:
解决方法Some customers have reported successfully avoiding reoccurrences of symptoms by modifying the Agent Update task.
When you configure the content that the Agent Update task should retrieve from the repository (whether a McAfee or internal repository), deselect the Engine content option. NOTE: The Agent continues to retrieve DAT updates as usual. Checking for Engine content is unnecessary if the client has already updated to the most current engine. 技术术语词汇表 |
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