Compatibility issues with VMware Tools vShield driver

技术文章 ID: KB79260
上次修改时间: 6/9/2021

环境

McAfee Agent (MA) 5.x
McAfee Endpoint Security (ENS) 10.x
McAfee VirusScan Enterprise (VSE) 8.8

VMware Tools from ESX

摘要

VMware Tools ships with a vShield endpoint filter driver. This driver is automatically loaded when VMware Tools is installed using the Full option. This vShield driver provides functions similar to a virus scanner and is used, for example, when you work with MOVE AV Agentless.

问题

Any of the following can occur:

The removal of Microsoft Office can fail on Windows virtual systems.
After installation of VSE on a virtual image, the Windows Task Manager can randomly show multiple instances of scan64.exe.
A system hangs or a deadlock occurs during install or upgrade of McAfee software, because of interoperability issues with vsepflt.sys.

原因

The kernel driver from vShield can cause a deadlock on files, because a McAfee service is waiting for VMware vsepflt.sys to complete a task, which the McAfee software blocks.

解决方案

When a local virus scanner such as ENS or VSE is installed, you do not need the VMware vShield driver installed. This driver must be removed from the virtualized system.

For instructions to remove the VMware vShield driver, see the relevant VMware vShield installation guide or contact VMware Technical Support.

受影响的产品

Endpoint Security Firewall 10.7.x
Endpoint Security Firewall 10.6.x
Endpoint Security Threat Prevention 10.7.x
Endpoint Security Threat Prevention 10.6.x
Endpoint Security Web Control 10.7.x
Endpoint Security Web Control 10.6.x
Install/Uninstall
Known Issue/Product Defect
McAfee Agent 5.7.x
McAfee Agent 5.6.x
Upgrade/Migrate
VirusScan Enterprise 8.8

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Knowledge Center

Compatibility issues with VMware Tools vShield driver

环境

摘要

问题

原因

解决方案

受影响的产品

语言:

技术术语词汇表

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Title

Knowledge Center

Compatibility issues with VMware Tools vShield driver

环境

摘要

问题

原因

解决方案

受影响的产品

语言:

技术术语词汇表

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