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Supported platforms, environments, and operating systems for Drive Encryption 7.x
Technical Articles ID:   KB79422
Last Modified:  8/2/2018
Rated:

Environment

McAfee Drive Encryption (DE) 7.2.x, 7.1.x

Summary


When Microsoft releases new operating systems or Service Packs, the original Product Guides might not reflect the current support policy for those platforms. Most of the following information is available in the Product Installation guides and Release Notes, but some of the information is available only in Product Management statements published in the Knowledge Base. Content in this article supersedes all other published content in both the guides and release notes.

{GENPA.EN_US}

Recent updates to this article:
 
Date Update
August 2, 2018 Added details for DE 7.1 Update 3 Hotfix 1241165 (Repost).
Changed all "patch" references to "update."
NOTE: McAfee updates were previously referred to as patches.
July 10, 2018 Multiple updates to reflect the DE 7.2.6 release and DE 7.1.0 Update 3 HF1241165.
June 15, 2018 Added support for McAfee Agent 5.5.1.
Changed support for McAfee Agent 5.0.6 to be supporter with DE 7.1.1.
May 2, 2018 Updated McAfee Agent table to set MA 4.8.x to End of Life.
May 1, 2018 Updates for support of Windows 10 April 2018 Update (Version 1803).
{GENSUB.EN_US}

Contents:



NOTES:
  • These releases are with full ePO integration and management.
  • To view the DE 7.x known issues, see KB84502
DE Release Build
DE
Package		 Release
Notes		 Released End of Life
DE 7.2.6 (GA) 7.2.6.6 PD27816 July 10, 2018 -
DE 7.2.5 (GA) 7.2.5.24 PD27551 April 10, 2018 -
DE 7.2.4(GA) 7.2.4.2 PD27521 February 13, 2018 -
DE 7.2.3 Hotfix 1225186 8
(HF1225186)		 7.2.3.33 KB90212 January 17, 2018 -
DE 7.2.3 (Repost) 7.2.3.29 See below December 22, 2017 -
DE 7.2.3 (GA) 7.2.3.28 PD27395 December 14, 2017 -
DE 7.2.2 (GA) 7.2.2.14 PD27239 November 13, 2017 -
DE 7.2.1 Hotfix 1199587
(HF1199587) 8		 7.2.1.19 n/a June 13, 2017 -
DE 7.2.1 (GA) 7.2.1.16 PD26978 March 29, 2017 -
DE 7.2.0 (Repost) 6, 7 7.2.0.457 See below December 19, 2016 -
DE 7.2.0 (GA) 6 7.2.0.456 PD26652 December 15, 2016 -
 
DE 7.1.0 Update3 Hotfix 1241165 (Repost) 7.1.3.635 see below August 2, 2018 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1241165
(HF1241165)		 7.1.3.634 PD27853 July 10, 2018 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1208296
(HF1208296)		 7.1.3.628 PD27417
KB89754		 September 1, 2017 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1164502 8, 9
(HF1164502)		 7.1.3.613 n/a December 8, 2016 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1148978 9
(HF1148978)		 7.1.3.604 PD26603 August 2, 2016 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1131996 9
(HF1131996)		 7.1.3.590 PD26487
KB87072		 May 4, 2016 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1098432 5
(HF1098432)		 7.1.3.571 KB86406 January 13, 2016 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1097826 5
(HF1097826)		 7.1.3.559 KB85865 October 15, 2015 June 30, 2019
DE 7.1.0 Update 3 Hotfix 1087719 5
(HF1087719)		 7.1.3.554 KB85488 August 18, 2015 June 30, 2019
DE 7.1.0 Update 3 (7.1.3) 7.1.3.547 PD25903 June 25, 2015 June 30, 2019
DE 7.1.0 Update 2 (7.1.2) 1 7.1.3.497 PD25632 December 11, 2014 June 30, 2019
DE 7.1.0 Update 1 Hotfix 1044054
(HF1044054)		 7.1.1.1044054 KB84401 April 7, 2015 June 30, 2019
DE 7.1.0 Update 1 Hotfix 1025171
(HF1025171)		 7.1.1.485 KB83653 December 15, 2014 June 30, 2019
DE 7.1.0 Update 1 Hotfix 1018149
(HF1018149)		 7.1.1.479 n/a October 30, 2014 June 30, 2019
DE 7.1.0 Update 1 Hotfix 1005393
(HF1005393)		 7.1.1.470 KB82892 September 25, 2014 June 30, 2019
DE 7.1.0 Update 1 Hotfix 992692
(HF992692)		 7.1.1.467 n/a August 27, 2014 June 30, 2019
DE 7.1.0 Update 1 Hotfix 978195 
(HF978195)		 7.1.1.463 n/a June 26, 2014 June 30, 2019
DE 7.1.0 Update 1 Hotfix 977150
(HF977150)		 7.1.1.461 KB82246 June 24, 2014 June 30, 2019
DE 7.1 Update 1 (7.1.1) 2 7.1.1.454 PD25230 June 2014 June 30, 2019
DE 7.1 Hotfix 945213 3
(HF945213) 		 7.1.0.9452131 n/a March 2014 June 30, 2019
DE 7.1 Hotfix 948245 4
(HF948245)		 7.1.0.424 n/a February 2014 June 30, 2019
DE 7.1 (GA) 7.1.0.389 PD24866 December 2013 June 30, 2019
GA = General Availability
n/a = not available
1 DE 7.1.2 is a server-side only feature pack release (no client component).
2 DE 7.1.1 is a hybrid release with both solutions for issues and new features. For details, see KB81901.
3 To review the resolved issues, see KB81522.
4 To review the resolved issues, see KB81148.
5 These hotfixes were previously internal and only Released to Support (RTS). They have now all been rolled-up into DE 7.1.3 Hotfix 1131996 and are no longer available.
6 The DE 7.2.0 installer appears as version 7.2.0.64 (GA) in the ePO Master Repository and in Add/Remove Programs on the client system. The installer is now built as a separate component and so its version number might differ from other components.
7 A post DE 7.2.0 (GA) issue was found where corrupted text was displayed when accessing the Single Sign On (SSO) section. This section is located under Policy Catalog, Drive Encryption 7.2, Product settings, Logon (tab), on systems that use double-byte languages.
The issue is resolved in the DE 7.2.0 (Repost). The DE 7.2.0 EEAdmin Extension appears as version 7.2.0.456 (GA) and 7.2.0.457 (Repost) in the ePO Extensions.
8 This hotfix was only Released to Technical Support (RTS); an update or later hotfix superseded it and it is no longer available.
9 These hotfixes were previously internal and only Released to Support (RTS). They have now all been rolled into the DE 7.1.0 Update 3 Hotfix 1208296 Rollup hotfix and are no longer available.


Extensions shipped with DE
Extension DE
7.2.6		 DE
7.2.5		 DE
7.2.4		 DE
7.2.3
Hotfix
1225186 		DE
7.2.3
(Repost)		 DE
7.2.3		 DE
7.2.2		 DE
7.2.1		 DE 7.2.0
(Repost)		 DE 7.2.0
(GA)
DPSSP 1.3.2.7 1.3.2.7 1.3.1.1 1.3.1.1 1.3.1.1 1.3.1.1 1.3.1.1 1.3.0.12 1.3.0.0 1.3.0.0
EEADMIN 7.2.6.6 7.2.5.24 7.2.4.2 7.2.3.33 7.2.3.29 7.2.3.28 7.2.2.14 7.2.1.24 7.2.0.457 7.2.0.456
EEPC 7.2.6.6 7.2.5.24 7.2.4.2 7.2.3.33 7.2.3.29 7.2.3.28 7.2.2.14 7.2.1.24 7.2.0.456 7.2.0.456
DEGO 7.2.6.6 7.2.5.24 7.2.4.2 7.2.3.29 7.2.3.29 7.2.3.28 7.2.2.14 7.2.1.24 7.2.0.456 7.2.0.456
EEDEEP 2 EOL EOL 7.2.4.2 7.2.3.29 7.2.3.29 7.2.3.28 7.2.2.14 7.2.1.24 7.2.0.456 7.2.0.456
User Directory 1 2.0.2.7 2.0.2.7 2.0.1.1 2.0.1.1 2.0.1.1 2.0.1.1 2.0.1.1 2.0.0.23 2.0.0.22 2.0.0.22
1 The User Directory and DPSSP extensions are provided with the DE package for convenience, but are developed as separate components, so, they have their own version number.
2 McAfee ePO Deep Command is End of Life. So, the Drive Encryption (DE) Deep extension that supported out-of-band management, using McAfee ePO Deep Command, is no longer included in the Drive Encryption release package.

Extensions shipped with DE (EOL)
Extension DE
7.1.3
Hotfix
1208296,
1241165		 DE
7.1.3
Hotfix
1148978		 DE
7.1.3
Hotfix
1131996		 DE
7.1.3		 DE
7.1.2		 DE
7.1.1		 DE
7.1.0
DPSSP 1.3.0.6 1.3.0.6 1.3.0.6 1.2.0.3 1.1.0.37 - -
EEADMIN 7.1.3.628 7.1.3.604 7.1.3.590 7.1.3.547 7.1.2.497 7.1.1.454 7.1.0.389
EEPC 7.1.3.628 7.1.3.604 7.1.3.590 7.1.3.547 7.1.2.497 7.1.1.454 7.1.0.389
DEGO 7.1.3.628 7.1.3.604 7.1.3.590 7.1.3.547 7.1.2.497 7.1.1.454 7.1.0.389
EEDEEP 7.1.3.628 7.1.3.604 7.1.3.590 7.1.3.547 7.1.2.497 7.1.1.454 7.1.0.389
User Directory 1 1.0.0.151 1.0.0.151 1.0.0.151 1.0.0.146 1.0.0.146 1.0.0.146 1.0.0.136
1 The User Directory and DPSSP extensions are included in the DE package for convenience, but are developed as separate components, so, they have their own version number.

Software Packages shipped with DE
Package name DE 7.2.6 DE 7.2.5 DE 7.2.4 DE 7.2.3
(Repost)		 DE 7.2.3 DE 7.2.2 DE 7.2.1 DE 7.2
MfeEEPC 7.2.6.6 7.2.5.24 7.2.4.2 7.2.3.29 7.2.3.28 7.2.2.14 7.2.1.16 7.2.0.64
MfeEEAgent 7.2.6.6 7.2.5.24 7.2.4.2 7.2.3.29 7.2.3.28 7.2.2.14 7.2.1.16 7.2.0.64
EegoPackage 7.2.6.6 7.2.5.24 7.2.4.2 7.2.3.29 7.2.3.28 7.2.2.14 7.2.1.24 7.2.0.456


Compatibility XML version shipped with DE
DE Version Compatibility XML Version 1
DE 7.2.6 v84
DE 7.2.5 v79
DE 7.2.4, DE 7.2.3 v70
DE 7.2.2 v69
DE 7.2.1 v59
DE 7.2.0 v58
DE 7.1.3 HF1208296 v67
DE 7.1.3 HF1148978 v40
DE 7.1.3 HF1131996 v21
DE 7.1.3 v12
DE 7.1.2 n/a
DE 7.1.1 v6
DE 7.1.0 n/a
1 IMPORTANT: The latest version of the hardware compatibility XML is attached to KB81900.


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NOTE: ePO and MA versions that are End of Life (EOL) have been removed.

ePO - Supported DE Extensions
NOTE: DE Extensions for ePO are backward compatible and can manage earlier client versions.
ePO Release DE 7.2.5
DE 7.2.6		 DE 7.2.1
7.2.2
7.2.3
7.2.4		 DE 7.2.0 DE 7.1.3
HF1148978
HF1131996
HF1208296
HF1241165		 DE
7.1.x
ePO 5.9.1, 5.9.0 Yes Yes No No No
ePO 5.3.3 Yes Yes No Yes No
ePO 5.3.2, 5.3.1, 5.3.0 Yes Yes Yes Yes Yes
ePO 5.1.x No Yes Yes Yes Yes

MA - Supported versions to manage DE clients
MA Release DE
7.2.3
7.2.4
7.2.5
7.2.6		 DE
7.2.0 2
7.2.1
7.2.2		 DE
7.1.3		 DE
7.1.2		 DE
7.1.1		 DE
7.1.0
MA 5.5.1
MA 5.5.0		 Yes No No No No No
MA 5.0.6 1 Yes Yes Yes No Yes No
MA (5.0.5, 5.0.4) 1 Yes Yes Yes Yes Yes No
MA (5.0.3, 5.0.2, 5.0.1) 1 Yes Yes Yes Yes Yes No
MA 5.0.0 1 Yes Yes Yes Yes Yes Yes
MA 4.8 No 2 No 2 No 2 No 2 No 2 No 2
1 MA 5.0 and later are supported only with legacy features because these versions cannot exploit the new features introduced in MA 5.0. To review the MA 5.0 and ePO 5.1.1 feature dependencies, see KB71298.
2 MA 4.8.x has reached End of Life and is no longer supported.



Supported operating systems for DE

The following tables detail the McAfee products supported for use on Windows workstation and server operating systems. Only the most recent versions are included because most customers upgrade to the latest service packs shortly after they are released.

NOTE: If the operating system is not listed, it is not supported.
Operating System 1 Microsoft
Supported
Service
Pack		 DE
7.2.4
7.2.5
7.2.6		 DE
7.2.2
7.2.3		 DE
7.2.1		 DE
7.2.0		 DE
7.1.3
HF1148978
HF1208296
HF1241165		 DE 7.1.3
or
DE 7.1.3
HF1131996		 DE
7.1.1
7.1.2		 DE
7.1.0
Windows Server 2016 (64-bit):
(Standard, Datacenter)		 - Yes Yes Yes Yes Yes No No No
Windows Server 2012 R2 (64-bit):
(Standard, Datacenter)		 - Yes Yes Yes Yes Yes Yes Yes No
Windows Server 2012 (64-bit):
(Standard, Datacenter)		 - Yes Yes Yes Yes Yes Yes No No
Windows Server 2008 (32-bit and 64-bit)
(Standard, Enterprise, Datacenter)		 1 Yes Yes Yes Yes Yes Yes Yes Yes
Windows Server 2008 R2 Server Core (Optional 32-bit)
NOTE: This version is the first OS with
optional 32-bit support; the default is 64-bit.		 - No No No No No No No No
Windows Server 2008 R2 (64-bit only)
(Standard, Enterprise, Datacenter)		 1 Yes Yes Yes Yes Yes Yes Yes Yes
 
Windows 10 April 2018 Update (32-bit and 64-bit) 11
(Pro, Enterprise)		 - Yes No No No No No No No
Windows 10 Fall Creators Update (32-bit and 64-bit) 10
(Pro, Enterprise)		 - Yes Yes No No No No No No
Windows 10 Creators Update (32-bit and 64-bit) 9
(Pro, Enterprise)		 - Yes Yes Yes No No No No No
Windows 10 LTSB version 1607 (32-bit and 64-bit) 2, 7
(Enterprise)		 - Yes Yes Yes No No No No No
Windows 10 Anniversary Update (32-bit and 64-bit) 2, 7
(Pro, Enterprise)		   Yes Yes Yes Yes Yes No No No
Windows 10 (32-bit and 64-bit) 2, 3, 8
(Pro, Enterprise)
November Update / Threshold 2 (TH2)		 - Yes Yes Yes Yes Yes Yes No No
Windows 8.1 (32-bit and 64-bit) 3
(Professional, Enterprise)		 - Yes Yes Yes Yes Yes Yes Yes Yes
Windows 8 (32-bit and 64-bit) 3
(Professional, Enterprise)		 - Yes Yes Yes Yes Yes Yes Yes Yes
Windows RT
(Version of Windows 8 that runs on mobile
devices such as tablet computers)		 - No No No No No No No No
Windows To Go (all versions) 4 - No No No No No No No No
Windows 7 (32-bit and 64-bit) Yes 5
(Professional, Enterprise, Ultimate)		 1 Yes Yes Yes Yes Yes Yes Yes Yes
Windows 7 (32-bit and 64-bit) Yes 5
(Professional, Enterprise, Ultimate)		 Without
SP		 Yes Yes Yes Yes Yes Yes Yes Yes
Windows Vista (64-bit and 32-bit) 6
(Business, Ultimate, Enterprise)		 - No No No No No No No No

n/a = not applicable
1 Dual boot for Windows is not currently supported. To submit a product idea, see the Related Information section below.
Home versions of any Windows operating system (OS) are not tested or supported. DE is an enterprise product that is tested only on enterprise OS versions.
2 To review the product manager statement that covers support for Windows 10, and any caveats that apply, see KB85784.
For how to upgrade the operating system to Windows 10 with Drive Encryption 7.1 Update 3 installed, see KB84962.
3 The Trusted Platform Module (TPM) AutoBoot using the TPM 1.2 chipset is only supported on Windows 8.x and Windows 10 clients with DE 7.1 Update 1 and later. These clients must also be configured to use the Unified Extensible Firmware Interface (UEFI).
4 Windows To Go is a feature in Windows 8 Enterprise that allows Windows 8 to boot and run from an external USB hard drive or USB drive. This feature has not been tested. If you require this functionality, see the Related Information section of this article for instructions to submit a product idea, to have this functionality researched for implementation in a future product or update release.
5 Windows 7 is not supported in XP Mode.
6 As of July 2011, Windows Vista SP1 is no longer supported by Microsoft, so, the sustaining and development of Encryption products on this platform has also ended.
NOTE: Windows Vista Extended Support reaches its EOL date on April 11, 2017. Support for this operating system will no longer be provided after that date.
7 DE 7.1.3 Hotfix 1148978 is the minimum supported version of Drive Encryption for Windows 10 Anniversary Update. For information about support for Device Guard and Drive Encryption, see KB86009.
8 Windows 10 Enterprise Long-Term Servicing Branch (LTSB) is only supported with DE 7.2.1 and later. Before this release, DE offers support only for official Windows 10 builds, which include Current Branch (CB) and Current Branch for Business (CBB).
NOTE: LTSB is Microsoft terminology for a Sustaining build that does not receive feature updates and would be limited to security patches in general.
9 DE 7.2.1 is the minimum supported version of Drive Encryption for Windows 10 Creators Update.
For information about support for Device Guard and Drive Encryption, see KB86009.
For how to upgrade to Windows 10 Creators Update with DE 7.2.1 installed, see KB89000.
10 DE 7.2.2 is the minimum supported version of DE, for Windows 10 Fall Creators Update.
11 This release supports Windows 10 Spring Creators Update 2018 (Version 1803).

Supported operating systems for DE on Mac hardware with an Intel® CPU
DE is not supported on any Mac hardware. For support on Mac hardware, install the latest version of Management of Native Encryption.

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ePO Deep Command (EDC)
IMPORTANT: McAfee ePO Deep Command reached End of Life on April 10, 2018.
EDC Release DE 7.2.0
7.2.1
7.2.2
7.2.3
7.2.4		 DE 7.1.3
HF1131996
HF1148978
HF1208296		 DE
7.1.3		 DE
7.1.2		 DE 7.1
7.1.1
EDC 2.4.1 No No No No No
EDC 2.4 Yes Yes No No No
EDC 2.3 Yes Yes Yes No No
EDC 2.2 Yes Yes Yes Yes No
EDC 2.1 No Yes Yes Yes Yes
EDC 2.0 No No Yes Yes Yes
EDC 1.5 No No No No Yes
EDC 1.0 No No No No No


Supported browsers for the DPSSP

IMPORTANT: Technical Support recommends that you do not use DPSSP on public computers, and that the browser is closed following recovery.
Browser
Google Chrome
Internet Explorer
Mozilla Firefox
Safari 1
1 Use caution when using Safari because of the non-standard behavior of its page caching.


Support for UEFI

IMPORTANT: If you plan to install DE 7.x on a system using native UEFI, Technical Support recommends that you use only native UEFI mode if the system is explicitly Windows 8, 8.1, or Windows 10 certified. If the system is not certified for Windows 8, 8.1, or Windows 10, Technical Support recommends changing the BIOS settings to put the system into legacy BIOS boot mode. DE 7.x fully supports Windows 8, 8.1 and Windows 10 in BIOS mode.

Technical Support also recommends upgrading your UEFI systems to the latest UEFI firmware level, and testing on a specific native UEFI-capable system before wide-scale deployment.

Some key points about UEFI:
  • The original EFI developed by Intel has been replaced in favor of UEFI.
  • UEFI introduces a new boot process. UEFI is a more complex operating system style of BIOS, which includes applications and device drivers. End users will not notice any differences.
  • Only Windows 7 (64-bit), Windows 8, 8.1, and Windows 10 currently support the UEFI native boot process.
  • Macs have had a UEFI boot process for quite a bit longer.
  • Many modern laptops have UEFI, but operate in a backward-compatible mode to emulate a legacy BIOS.
  • Windows 8, 8.1, and Windows 10 can be installed on UEFI systems operating in legacy BIOS compatibility mode or native UEFI mode.
  • UEFI implementations differ by hardware vendors. Depending on the UEFI implementation, we have seen issues ranging from missing protocols to support for Opal drives. We have also seen issues in USB support provided in the preboot environment used by EEPC when operating in native UEFI mode.


Opal drives
IMPORTANT:
  • With DE, Opal drives are supported only in the Advanced Host Controller Interface (AHCI) mode.
  • DE does not support the Opal version 2.0 drives which operate in A user mode, managed via the OS.

Endpoint Encryption Opal Hardware Compatibility Tool
The Endpoint Encryption Hardware Compatibility Tool gathers data about the Opal drive and performs some tests on the drive's functionality. Use the tool to test A Opal drive to verify that it is compatible, before you use the Opal features. To obtain and use the tool, see KB76182.


Intel AMT
AMT Release DE 7.2.0
7.2.1
7.2.2
7.2.3
7.2.4		 DE 7.1.3
HF1131996
HF1148978
HF1208296		 DE
7.1.3		 DE
7.1.1
7.1.2		 DE
7.1.0
AMT 11.x No No No No No
AMT 10.x Yes Yes No No No
AMT 9.5 Yes Yes No No No
AMT 9.0 Yes Yes Yes Yes No
AMT 8.x Yes Yes Yes Yes Yes
AMT 7.x Yes Yes Yes Yes Yes
AMT 6.x Yes Yes Yes Yes Yes
AMT 5.x and earlier releases No No No No No


Supported tokens and readers used for authentication with DE
Version Article
Readers KB79788
Tokens KB79787


Supported Wacom USB devices
To view a list of Wacom USB devices supported with DE, see KB79914.

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Supported languages for DE in ePO
Chinese (traditional)
Chinese (simplified)
English
French
German
Japanese
Korean
Russian
Spanish


Supported languages available in the preboot client
DE 7.x
Brazilian Portuguese
Chinese (traditional)
Chinese (simplified)
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Thai


Documentation is available in the following languages
DE 7.x 1
Chinese (traditional)
Chinese (simplified)
English
French
German
Japanese
Korean
Russian
Spanish
1 For DE 7.1.0 - 7.1.2, the above list applies only to the Product Guide. The Release Notes provided with update releases are generally in US English only, but Release Notes for DE 7.1.3 are also localized. DE 7.1.3 also introduced a new document, Client Transfer between ePO Servers, which is also localized.

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Supported EEPC to DE upgrade paths
Source Version Target Upgrade Supported Upgrade Paths
DE 7.1.0 DE 7.2.x
DE 7.1.x		 IMPORTANT: To avoid possible upgrade problems, perform the following tasks when upgrading from Drive Encryption 7.1.x or 7.2.x to a later release:
  1. At the ePO console, ensure that there are no LDAP Sync tasks running. If any are running, wait for them to complete.
  2. Disable all LDAP Sync tasks before initiating the upgrade.
  3. Check in the latest Drive Encryption extensions.
  4. Check in the latest Drive Encryption Agent and PC software packages.
  5. Re-enable all LDAP Sync tasks.
  6. Deploy the latest Drive Encryption software packages to the client system.
  7. Restart the client system after the deployment task has completed.
EEPC 7.0.x DE 7.2.x
DE 7.1.x		 IMPORTANT: If you have a system installed with EEPC 7.0.x, you can upgrade to DE 7.1.x or DE 7.2.x. But, you must first upgrade the EEPC extension to either EEPC 7.0 Update 2 (7.0.2) or Update 3 (7.0.3), upgrade the EEAdmin extension to 7.0.4, and follow the procedure described in PD26653.
EEPC 5..2.x - Releases later than DE 7.2.1 Hotfix 1199587, no longer include the functionality to upgrade EEPC 5.2.x (V5 users). For details, see KB89717.


Upgrading Windows operating systems
There is a process to refresh the Windows operating system without having to decrypt the hard drive and uninstall DE.
See the required articles for detailed instructions:

Windows 10 operating systems
There are three upgrade articles covering the various Windows 10 releases. See the table below for assistance in using the correct article, according to the Windows 10 variant that you are upgrading to and the version of DE that is installed:
  Upgrade Method
Microsoft Windows 10 Release DE
7.1 Update 3
(7.1.3)		 DE
7.1.3
HF1148978
HF1208296
HF1241165		 DE
7.2.0		 DE
7.2.1
and later
Win 10 (version 1507) OS Refresh 1 OS Refresh 1 OS Refresh 1 OS Refresh 1
Win 10 (version 1511)
November Update		 OS Refresh 1 OS Refresh 1 OS Refresh 1 OS Refresh 1
Win 10 (version 1607)
Anniversary Update		 OS Refresh 1 Reflect Drivers 2 Reflect Drivers 2 SetupConfig 3
Win 10 (version 1703)
Creators Update		 OS Refresh 1 Reflect Drivers 2 Reflect Drivers 2 SetupConfig 3
Win 10 (version 1709)
Fall Creators Update		 OS Refresh 1 Reflect Drivers 2 Reflect Drivers 2 SetupConfig 3
Win 10 (version 1803)
April 2018 Update		 OS Refresh 1 Reflect Drivers 2 Reflect Drivers 2 SetupConfig 3
 
Note Article Comments
1 KB84962 [OS Refresh method] The OS Refresh method is a script method. It is a more manual method developed to handle the first upgrade to Win 10 (version 1511). Simpler methods were developed later together with Microsoft. See below for details.

NOTE: Scripts are required for this upgrade method and are attached to the article.
2 KB87909 [Reflect Drivers method] An improved method to upgrade the operating system to Windows 10 Anniversary Update (Build 1607) with Drive Encryption 7.1 Update 3 or later.

NOTES:
  • Scripts are required for this upgrade method and are attached to the article.
  • Microsoft provided a new command-line switch, /ReflectDrivers, which is available only in Windows 10 Anniversary Update (Build 1607) and later. This switch allows drivers to be added to the operating system image, during the setup and installation phase, via configuration file (*.inf).
3 KB89000 [SetupConfig method] A superior method that was developed with Microsoft.

NOTES:
  • OSUpgrade packages are included with the DE download package with DE 7.2.1 and later
  • Microsoft provided a new command-line switch, /ConfigFileswitch which is available only in Windows 10 Anniversary Update (Build 1607) and later. This switch allows drivers to be added to the operating system image, during the setup and installation phase, via configuration file (*.inf).
  NOTE: To view the Windows 10 compatibility with McAfee products, see KB85784.

Other Windows operating systems
  • To upgrade a Windows operating system with DE installed (not including Windows 10 or later), see KB79908.
  • To view the Windows Server 2016 compatibility with McAfee products, see KB87945.


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Related Information

Submitting a product idea: {GENPER.EN_US}

For Release Notes and Product Guide documentation correction articles, see:
  • KB88169 - Documentation Correction: DE 7.2 Product Guide
  • KB79913 - Documentation Correction: DE 7.1 Release Notes
  • KB79912 - Documentation Correction: DE 7.1 Product Guide
Tool to capture hardware compatibility details:
DE 7.1 Patch 1 introduced a feature that allows the administrator to capture hardware compatibility settings for specific platforms. The hardware compatibility settings supplied to McAfee via a product idea, are used to build a file that can be imported to ePolicy Orchestrator (ePO). It can then be used to activate platforms that exhibit particular issues at preboot.

For how to use the Hardware Compatibility Settings tool for DE 7.1 Patch 1 and later, see KB81900.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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