When Microsoft releases new operating systems or Service Packs, the original Product Guides might not reflect the current support policy for those platforms. Most of the following information is available in the Product Installation guides and Release Notes. But, some of the information is available only in Product Management statements published in the Knowledge Base. Content in this article supersedes all other published content in both the guides and release notes. If an operating system isn't listed here, that operating system hasn't been tested and isn't supported. If you need support for an operating system that isn't listed here, submit a product idea for that operating system.



Recent updates to this article

Date	Update
April 26, 2022	Updated the Compatible Products table for McAfee Agent (MA) 5.7.5 and MA 5.7.6.
April 12, 2022	Added DE 7.3.1 General Availability (GA) release details.
March 23, 2022	Added Microsoft Edge support in the supported browsers table. Removed all references to ePolicy Orchestrator (ePO) Deep Command and EEDEEP due to End of Life (EOL).
January 13, 2022	Added support for the following: ePO 5.10.0 Update 11 and 12 MA 5.7.5 Changed ePO 5.9.x to EOL.

Contents:
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Product release information

NOTES:

• These releases are with full ePO integration and management.
• See KB84502 - Drive Encryption 7.x Known Issues.
• For product documents, go to the Product Documentation portal.

General Availability (GA)
Released To Support (RTS)

DE Release9	Build DE Package	Release Date	EOL Date
DE 7.3.1 (GA)	7.3.1.20	April 12, 2022	-
DE 7.3.0 Hotfix 2 (GA)	7.3.0.183	November 9, 2021	-
DE 7.3.0 Hotfix 1 (GA)	7.3.0.179	September 30, 2021	-
DE 7.3.0 (GA)	7.3.0.171	August 10, 2021	-
DE 7.2.10 Hotfix 3 (GA)	7.2.10.65	March 23, 2021	-
DE 7.2.10 Hotfix 2 (GA)	7.2.10.64	November 2, 2020	-
DE 7.2.10 Hotfix 1 Release To Support (RTS)8	7.2.10.61	September 8, 2020	-
DE 7.2.10 (GA)	7.2.10.56	August 11, 2020	-
DE 7.2.9 Hotfix 5 (GA)	7.2.9.17	March 10, 2020	-
DE 7.2.9 Hotfix 4 (RTS)8	7.2.9.15	November 25, 2019	-
DE 7.2.9 Hotfix 3 (GA)	7.2.9.14	December 23, 2019	-
DE 7.2.9 Hotfix 2 (RTS)8 NOTE: Superseded by DE 7.2.9 HF3.	7.2.9.11	September 18, 2019	-
DE 7.2.9 Hotfix 1 (controlled release)7 NOTE: Superseded by DE 7.2.9 HF3.	7.2.9.7	August 10, 2019	-
DE 7.2.9 (GA)	7.2.9.5	July 23, 2019	-
DE 7.2.8 (GA)	7.2.8.4	December 11, 2018	-
DE 7.2.7 (Repost)	7.2.7.8	October 25, 2018	-
DE 7.2.7 (GA)	7.2.7.7	October 9, 2018	-
DE 7.2.6 Hotfix 1247725 (RTS) (HF1247725)7	7.2.6.11	August 23, 2018	-
DE 7.2.6 (GA)	7.2.6.6	July 10, 2018	-
DE 7.2.5 (GA)	7.2.5.24	April 10, 2018	-
DE 7.2.4 (GA)	7.2.4.2	February 13, 2018	-
DE 7.2.3 Hotfix 1225186 (RTS) (HF1225186)7	7.2.3.33	January 17, 2018	-
DE 7.2.3 (Repost)	7.2.3.29	December 22, 2017	-
DE 7.2.3 (GA)	7.2.3.28	December 14, 2017	-
DE 7.2.2 (GA)	7.2.2.14	November 13, 2017	-
DE 7.2.1 Hotfix 1199587 (RTS) (HF1199587)7	7.2.1.19	June 13, 2017	-
DE 7.2.1 (GA)	7.2.1.16	March 29, 2017	-
DE 7.2.0 (Repost) 5, 6	7.2.0.457	December 19, 2016	-
DE 7.2.0 (GA) 5	7.2.0.456	December 15, 2016	-
DE 7.1.0 Update 3 Hotfix 1241165 (Repost)	7.1.3.635	August 2, 2018	June 30, 2019
DE 7.1.0 Update 3 Hotfix 1241165 (GA) (HF1241165)	7.1.3.634	July 10, 2018
DE 7.1.0 Update 3 Hotfix 1208296 (GA) (HF1208296)	7.1.3.628	September 1, 2017
DE 7.1.0 Update 3 Hotfix 1164502 (RTS) (HF1164502)7	7.1.3.613	December 8, 2016
DE 7.1.0 Update 3 Hotfix 1148978 (GA) (HF1148978)	7.1.3.604	August 2, 2016
DE 7.1.0 Update 3 Hotfix 1131996 (GA) (HF1131996)	7.1.3.590	May 4, 2016
DE 7.1.0 Update 3 Hotfix 1098432 (RTS) (HF1098432)4	7.1.3.571	January 13, 2016
DE 7.1.0 Update 3 Hotfix 1097826 (RTS) (HF1097826)4	7.1.3.559	October 15, 2015
DE 7.1.0 Update 3 Hotfix 1087719 (RTS) (HF1087719)4	7.1.3.554	August 18, 2015
DE 7.1.0 Update 3 (7.1.3) (GA)	7.1.3.547	June 25, 2015
DE 7.1.0 Update 2 (7.1.2) (GA)1	7.1.3.497	December 11, 2014
DE 7.1.0 Update 1 Hotfix 1044054 (RTS) (HF1044054)7	7.1.1.1044054	April 7, 2015
DE 7.1.0 Update 1 Hotfix 1025171 (RTS) (HF1025171) 7	7.1.1.485	December 15, 2014
DE 7.1.0 Update 1 Hotfix 1018149 (RTS) (HF1018149)7	7.1.1.479	October 30, 2014
DE 7.1.0 Update 1 Hotfix 1005393 (RTS) (HF1005393)7	7.1.1.470	September 25, 2014
DE 7.1.0 Update 1 Hotfix 992692 (RTS) (HF992692)7	7.1.1.467	August 27, 2014
DE 7.1.0 Update 1 Hotfix 978195 (RTS) (HF978195)7	7.1.1.463	June 26, 2014
DE 7.1.0 Update 1 Hotfix 977150 (RTS) (HF977150)7	7.1.1.461	June 24, 2014
DE 7.1 Update 1 (GA) (7.1.1)2	7.1.1.454	June 2014
DE 7.1 Hotfix 945213 (RTS) (HF945213)3	7.1.0.9452131	March 2014
DE 7.1 Hotfix 948245 (RTS) (HF948245)	7.1.0.424	February 2014
DE 7.1 (GA)	7.1.0.389	December 2013

n/a = not available

1	DE 7.1.2 is a server-side only feature pack release. There's no client component.
2	DE 7.1.1 is a hybrid release with both solutions for issues and new features.
3	DE 7.1 Hotfix 945213 resolves an issue when upgrading EEPC 6 to DE 7.1; occasionally, the underlying preboot file system becomes corrupted. This condition is most likely to occur in systems that have a slow disk.
4	These hotfixes were previously internal and only RTS. They've now all been rolled-up into DE 7.1.3 Hotfix 1131996 and are no longer available.
5	The DE 7.2.0 installer appears as version 7.2.0.64 (GA) in the ePO Master Repository and in Add or Remove Programs on the client system. The installer is now built as a separate component and so its version number might differ from other components.
6	A post DE 7.2.0 (GA) issue was found, where corrupted text was displayed when accessing the Single Sign On (SSO) section. This section is located under Policy Catalog, Drive Encryption 7.2, Product settings, Logon (tab), on systems that use double-byte languages. The issue is resolved in DE 7.2.0 (Repost). The DE 7.2.0 EEAdmin Extension appears as version 7.2.0.456 (GA) and 7.2.0.457 (Repost) in the ePO Extensions.
7	This hotfix was only RTS. An update or later hotfix superseded it and it's no longer available.
8	RTS only. We investigated this issue and a solution is currently available. This solution is currently not generally available, but is in Released to Support (RTS) status. To obtain the RTS build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field. See KB51560 - On-premises product release cycle for more information.
9	DE 7.2.10 Hotfix 3 and later support Tomcat 9 with ePO 5.10 Update 10.

Extensions shipped with DE

DE Version	Extension Name and Build Number
	Data Protection Self Service Portal (DPSSP)	EEADMIN	EEPC	DEGO	User Directory 1
DE 7.3.1	1.3.2.10	7.3.1.20	7.3.1.20	7.3.1.20	2.0.2.15
DE 7.3.0	1.3.2.10	7.3.0.171	7.3.0.171	7.3.0.171	2.0.2.15
DE 7.2.10 Hotfix 3	1.3.2.10	7.2.10.65	7.2.10.65	7.2.10.65	2.0.2.15
DE 7.2.10 Hotfix 2	1.3.2.7	7.2.10.64	7.2.10.64	7.2.10.64	2.0.2.7
DE 7.2.10 Hotfix 1	1.3.2.7	7.2.10.61	7.2.10.61	7.2.10.61	2.0.2.7
DE 7.2.10	1.3.2.7	7.2.20.56	7.2.20.56	7.2.20.56	2.0.2.7
DE 7.2.9	1.3.2.7	7.2.9.5	7.2.9.5	7.2.9.5	2.0.2.7
DE 7.2.8	1.3.2.7	7.2.8.4	7.2.8.4	7.2.8.4	2.0.2.7
DE 7.2.7 (Repost)	1.3.2.7	7.2.7.8	7.2.7.8	7.2.7.8	2.0.2.7
DE 7.2.7	1.3.2.7	7.2.7.7	7.2.7.7	7.2.7.7	2.0.2.7
DE 7.2.6	1.3.2.7	7.2.6.6	7.2.6.6	7.2.6.6	2.0.2.7
DE 7.2.5	1.3.2.7	7.2.5.24	7.2.5.24	7.2.5.24	2.0.2.7
DE 7.2.4	1.3.1.1	7.2.4.2	7.2.4.2	7.2.4.2	2.0.1.1
DE 7.2.3 Hotfix 1225186	1.3.1.1	7.2.3.33	7.2.3.33	7.2.3.29	2.0.1.1
DE 7.2.3 (Repost)	1.3.1.1	7.2.3.29	7.2.3.29	7.2.3.29	2.0.1.1
DE 7.2.3	1.3.1.1	7.2.3.28	7.2.3.28	7.2.3.28	2.0.1.1
DE 7.2.2	1.3.1.1	7.2.2.14	7.2.2.14	7.2.2.14	2.0.1.1
DE 7.2.1	1.3.0.12	7.2.1.24	7.2.1.24	7.2.1.24	2.0.0.23
DE 7.2.0 (Repost)	1.3.0.0	7.2.0.457	7.2.0.456	7.2.0.456	2.0.0.22
DE 7.2.0	1.3.0.0	7.2.0.456	7.2.0.456	7.2.0.456	2.0.0.22

 

1	The User Directory and DPSSP extensions are provided with the DE package for convenience. But, they're developed as separate components; so, they have their own version number.

Extensions shipped with DE (EOL)

DE Version	Extension Name and Build Number
	DPSSP	EEADMIN	EEPC	DEGO	User Directory 1
DE 7.1.3 Hotfix 1241165 DE 7.1.3 Hotfix 1208296	1.3.0.6	7.1.3.628	7.1.3.628	7.1.3.628	1.0.0.151
DE 7.1.3 Hotfix 1148978	1.3.0.6	7.1.3.604	7.1.3.604	7.1.3.604	1.0.0.151
DE 7.1.3 Hotfix 1131996	1.3.0.6	7.1.3.590	7.1.3.590	7.1.3.590	1.0.0.151
DE 7.1.3	1.2.0.3	7.1.3.547	7.1.3.547	7.1.3.547	1.0.0.146
DE 7.1.2	1.1.0.37	7.1.2.497	7.1.2.497	7.1.2.497	1.0.0.146
DE 7.1.1	-	7.1.1.454	7.1.1.454	7.1.1.454	1.0.0.146
DE 7.1.0	-	7.1.0.389	7.1.0.389	7.1.0.389	1.0.0.136

 

1	The User Directory and DPSSP extensions are included in the DE package for convenience. But, they're developed as separate components; so, they have their own version number.

Software Packages shipped with DE

DE Version	Package name
	MfeEEPC	MfeEEAgent	EEPC
DE 7.3.1	7.3.1.20	7.3.1.20	7.3.1.20
DE 7.3.0	7.3.0.171	7.3.0.171	7.3.0.171
DE 7.2.10	7.2.10.64	7.2.10.64	7.2.10.64
DE 7.2.9	7.2.9.5	7.2.9.5	7.2.9.5
DE 7.2.8	7.2.8.4	7.2.8.4	7.2.8.4
DE 7.2.7 (Repost)	7.2.7.8	7.2.7.8	7.2.7.8
DE 7.2.7	7.2.7.7	7.2.7.7	7.2.7.7
DE 7.2.6	7.2.6.6	7.2.6.6	7.2.6.6
DE 7.2.5	7.2.5.24	7.2.5.24	7.2.5.24
DE 7.2.4	7.2.4.2	7.2.4.2	7.2.4.2
DE 7.2.3 (Repost)	7.2.3.29	7.2.3.29	7.2.3.29
DE 7.2.3	7.2.3.28	7.2.3.28	7.2.3.28
DE 7.2.2	7.2.2.14	7.2.2.14	7.2.2.14
DE 7.2.1	7.2.1.16	7.2.1.16	7.2.1.24
DE 7.2.0	7.2.0.64	7.2.0.64	7.2.0.456

Compatibility XML version shipped with DE

DE Version	Compatibility XML Version 1
DE 7.3.0	v112
DE 7.3.0	v111
DE 7.2.10	v99
DE 7.2.9	v91
DE 7.2.8, 7.2.7, 7.2.6	v84
DE 7.2.5	v79
DE 7.2.4, 7.2.3	v70
DE 7.2.2	v69
DE 7.2.1	v59
DE 7.2.0	v58
DE 7.1.3 HF1208296 (EOL)	v67
DE 7.1.3 HF1148978 (EOL)	v40
DE 7.1.3 HF1131996 (EOL)	v21
DE 7.1.3 (EOL)	v12
DE 7.1.2 (EOL)	n/a
DE 7.1.1 (EOL)	v6
DE 7.1.0 (EOL)	n/a

1	IMPORTANT: For the latest version of the hardware compatibility XML, see KB81900 - How to use the Hardware Compatibility Settings tool for Drive Encryption.

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ePO and MA requirements

NOTE: ePO and MA versions that are EOL have been removed.

ePO — Supported DE Extensions

NOTES:

• DE Extensions for ePO are backward compatible and can manage earlier client versions.
• ePO 5.10.0 applies to both ePO on-premises and ePO on Amazon Web Services (ePO on AWS).

ePO Release	DE 7.3.1 7.3.0	DE 7.2.10 Hotfix 3	DE 7.2.5 To 7.2.10	DE 7.2.1 To 7.2.4	DE 7.2.0	DE 7.1.3 HF1148978 HF1131996 HF1208296 HF1241165 (EOL)	DE 7.1.x (EOL)
ePO 5.10.0 Update 10–13	Yes	Yes1	No	No	No	No	No
ePO 5.10.0 Update 1–9	Yes	Yes	Yes	No	No	No	No
ePO 5.10.0	Yes	Yes	No	No	No	No	No
ePO 5.9.x	EOL
ePO 5.3.x	EOL
ePO 5.1.x	EOL

 

1	DE 7.2.10 Hotfix 3 (build7.2.10.65) is released to support Tomcat 9 with ePO 5.10 Update 10 and later.

MA — Supported versions to manage DE clients

MA Release	DE 7.2.8 7.2.9 7.2.10 7.3.0 7.3.1	DE 7.2.7	DE 7.2.3 To 7.2.6	DE 7.2.0 2 7.2.1 7.2.2	DE 7.1.0 To 7.1.3 (EOL)
MA 5.7.2–5.7.6	Yes	No	No	No	No
MA 5.7.1	Yes	Yes	No	No	No
MA 5.7.0	Yes	Yes	No	No	No
MA 5.6.6	Yes	Yes	No	No	No
MA 5.6.0–5.6.5	Yes	Yes	No	No	No
MA 5.5.2, 5.5.1, 5.5.0	Yes	Yes	Yes	No	No
MA 5.0.x	EOL
MA 4.8	EOL

Supported operating systems

The following tables detail the products supported for use on Windows workstation and server operating systems. Only the most recent versions are included because most customers upgrade to the latest service packs shortly after they're released.

NOTE: If the operating system isn't listed, it isn't supported.

Operating System 1	Microsoft Supported Service Pack	DE 7.2.8 7.2.9 7.2.10 7.3.0 7.3.1	DE 7.2.5 7.2.6 7.2.7	DE 7.2.4	DE 7.2.2 7.2.3	DE 7.2.1	DE 7.2.0	DE 7.1.3 HF1148978 HF1208296 HF1241165 (EOL)	DE 7.1.3 Or DE 7.1.3 HF1131996 (EOL)	DE 7.1.1 7.1.2 (EOL)	DE 7.1.0 (EOL)
Windows Server 2022 (Standard, Datacenter, Datacenter Azure)	-	Yes	No	No	No	No	No	No	No	No	No
Windows Server 2019 Version 2004 Windows Server 2019 Version 1909 Windows Server 2019 Version 1903 Windows Server 2019 Version 1809 (64-bit), (Standard, Datacenter)	-	Yes	Yes	No	No	No	No	No	No	No	No
Windows Server 2016 (64-bit) (Standard, Datacenter)	-	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No
Windows Server 2012 R2 (64-bit) (Standard, Datacenter)	-	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No
Windows Server 2012 (64-bit) (Standard, Datacenter)	-	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No
Windows Server 2008 (32-bit and 64-bit) (Standard, Enterprise, Datacenter)	1	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Windows Server 2008 R2 Server Core (Optional 32-bit) 13 The default is 64-bit.	-	No	No	No	No	No	No	No	No	No	No
Windows Server 2008 R2 (64-bit only) (Standard, Enterprise, Datacenter)	1	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Windows 10 Pro for Workstations 12		Yes	No	No	No	No	No	No	No	No	No
Windows 11		Yes	No	No	No	No	No	No	No	No	No
Windows 10 version 21H2 (November 2021 Update) Windows 10 version 20H2 (October 2021 Update) Windows 10 version 21H1 (May 2021 Update) Windows 10 version 2004 (May 2020 Update) Windows 10 version 1909 (November 2019 Update) Windows 10 version 1903 (May 2019 Update) (Pro, Enterprise) (32-bit and 64-bit)	-	Yes	No	No	No	No	No	No	No	No	No
Windows 10 version 1809 (October 2018 Update) Windows 10 version 1809 Long Term Servicing Channel (LTSC) (October 2018 Update) 8 (Enterprise) (32-bit and 64-bit)	-	Yes	Yes	No	No	No	No	No	No	No	No
Windows 10 version 1803 (April 2018 Update) (Pro, Enterprise) (32-bit and 64-bit) 11	-	Yes	Yes	Yes	No	No	No	No	No	No	No
Windows 10 version 1709 (Fall Creators Update 10 (Pro, Enterprise) (32-bit and 64-bit)	-	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Windows 10 version 1703 (Creators Update) 9 (Pro, Enterprise) (32-bit and 64-bit)	-	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No
Windows 10 version 1607 Long-Term Servicing Branch (LTSB) (Anniversary Update) 7, 8 (Enterprise) (32-bit and 64-bit)	-	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No
Windows 10 version 1607 (Anniversary Update) 7, 8 (Pro, Enterprise) (32-bit and 64-bit)		Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No
Windows 10 version 1511 (November Update) (Pro, Enterprise) (32-bit and 64-bit)		Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No
Windows 10 version 1507 (General Availability) 2, 3, 8 (Pro, Enterprise) (32-bit and 64-bit)	-	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No
Windows 8.1 (32-bit and 64-bit) 3 (Professional, Enterprise)	-	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Windows 8 (32-bit and 64-bit) 3 (Professional, Enterprise)	-	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Windows RT.14	-	No	No	No	No	No	No	No	No	No	No
Windows To Go (all versions) 4	-	No	No	No	No	No	No	No	No	No	No
Windows 7 (32-bit and 64-bit) Yes 5 (Professional, Enterprise, Ultimate)	1	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Windows 7 (32-bit and 64-bit) Yes 5 (Professional, Enterprise, Ultimate)	Without SP	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Windows Vista (64-bit and 32-bit) 6 (Business, Ultimate, Enterprise)	-	No	No	No	No	No	No	No	No	No	No

n/a = not applicable

1	Dual boot for Windows isn't currently supported. To submit a product idea, see the "Related Information" section below. Home versions of any Windows operating system aren't tested or supported. DE is an enterprise product that's tested only on enterprise operating system versions.
2	To review the product manager statement that covers support for Windows 10, see KB85784 - Windows 10 compatibility with McAfee products.
3	The Trusted Platform Module (TPM) AutoBoot using the TPM 1.2 chipset is only supported on Windows 8.x and Windows 10 clients with DE 7.1 Update 1 and later. These clients must also be configured to use the Unified Extensible Firmware Interface (UEFI).
4	Windows To Go is a feature in Windows 8 Enterprise that allows Windows 8 to boot and run from an external USB hard drive or USB drive. This feature hasn't been tested. If you require this functionality, see the "Related Information" section of this article. It directs you to instructions about how to submit a product idea and have this functionality researched for implementation in a future product or update release.
5	Windows 7 isn't supported in XP Mode.
6	As of July 2011, Windows Vista SP1 is no longer supported by Microsoft. So, the sustaining and development of Encryption products on this platform has also ended. NOTE: Windows Vista Extended Support reaches its EOL date on April 11, 2017. Support for this operating system will no longer be provided after that date.
7	DE 7.1.3 Hotfix 1148978 is the minimum supported version of Drive Encryption for Windows 10 Anniversary Update. For details, see KB86009 - Support for Device Guard and Credential Guard on Windows 10 with McAfee encryption products.
8	Windows 10 Enterprise Long Term Servicing Channel (LTSC) or Long-Term Servicing Branch (LTSB) is supported only with DE 7.2.1 and later. NOTES: From Windows 10 version 1809, Long-Term Servicing Branch (LTSB) changed to Long Term Servicing Channel (LTSC). For details, see the Lifecycle FAQs - Windows site. LTSC or LTSB is Microsoft terminology for a Sustaining build that doesn't receive feature updates and is limited to security updates in general.
9	DE 7.2.1 is the minimum supported version of DE for Windows 10 Creators Update. See the articles below: KB86009 - Support for Device Guard and Credential Guard on Windows 10 with McAfee encryption products KB89000 - How to upgrade the operating system to Windows 10 with Drive Encryption 7.2.1 or later installed
10	DE 7.2.2 is the minimum supported version of DE for Windows 10 Fall Creators Update.
11	This release supports Windows 10 Spring Creators Update 2018 (version 1803).
12	Windows 10 Pro for Workstations is a higher-end version of Windows 10 Professional. It's a version aimed at the more expensive PCs with high-end hardware. For details, see the Microsoft Windows 10 Pro for workstations blog post.
13	Windows Server 2008 R2 Server Core is the first operating system with optional 32-bit support.
14	Windows RT is a version of Windows 8 that runs on mobile devices such as tablet computers.

Supported operating systems for DE on Mac hardware with an Intel® CPU
DE isn't supported on any Mac hardware. For support on Mac hardware, install the latest version of Management of Native Encryption.
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Supported browsers for DPSSP

IMPORTANT: Technical Support recommends that you don't use DPSSP on public computers, and that the browser is closed following recovery.

Browser

Microsoft Edge

Google Chrome

Internet Explorer

Mozilla Firefox

Safari 1

1	Use caution when using Safari because of the non-standard behavior of its page caching.

General hardware related

Support for UEFI
 

IMPORTANT: If you plan to install DE 7.x on a system using native UEFI, Technical Support recommends that you use only the native UEFI mode. This applies when the system is explicitly Windows 8, 8.1, or Windows 10 certified. When the system isn't certified for Windows 8, 8.1, or Windows 10, Support recommends that you change the BIOS settings to put the system into legacy BIOS boot mode. DE 7.x fully supports Windows 8, 8.1, and 10 in BIOS mode.

Technical Support also recommends upgrading your UEFI systems to the latest UEFI firmware level, and testing on a specific native UEFI-capable system before wide-scale deployment.

Some key points about UEFI:

• The original EFI developed by Intel has been replaced in favor of UEFI.
• UEFI introduces a new boot process. UEFI is a more complex operating system style of BIOS, which includes applications and device drivers. Users don't notice any differences.
• Only Windows 7 (64-bit), 8, 8.1, and 10 currently support the UEFI native boot process.
• Macs have had a UEFI boot process for quite a bit longer.
• Many modern laptops have UEFI, but operate in a backward compatible mode to emulate a legacy BIOS.
• Windows 8, 8.1, and 10 can be installed on UEFI systems operating in legacy BIOS compatibility mode or native UEFI mode.
• UEFI implementations differ by hardware vendors. Depending on the UEFI implementation, we've seen issues ranging from missing protocols to support for Opal drives. We've also seen issues with USB support provided in the preboot environment when operating in native UEFI mode.

Opal drives

IMPORTANT:

• With DE, Opal drives are supported only in the Advanced Host Controller Interface (AHCI) mode.
• DE doesn't support the Opal version 2.0 drives, which operate in A user mode, managed through the operating system.

Endpoint Encryption Opal Hardware Compatibility Tool
The Endpoint Encryption Hardware Compatibility Tool gathers data about the Opal drive, and performs some tests on the drives. Use the tool to test an Opal drive to verify that it's compatible, before you use the Opal features. For details, see KB76182 - How to use the Opal Hardware Compatibility Tool.

Intel AMT

AMT Release	DE  7.2.0 To 7.2.4	DE 7.1.3 HF1131996 HF1148978 HF1208296 (EOL)	DE 7.1.1 7.1.2 7.1.3 (EOL)	DE 7.1.0 (EOL)
AMT 11.x	No	No	No	No
AMT 10.x	Yes	Yes	No	No
AMT 9.5	Yes	Yes	No	No
AMT 9.0	Yes	Yes	Yes	No
AMT 8.x	Yes	Yes	Yes	Yes
AMT 7.x	Yes	Yes	Yes	Yes
AMT 6.x	Yes	Yes	Yes	Yes
AMT 5.x and earlier releases	No	No	No	No

Supported tokens and readers used for authentication with DE

Version	Article
Readers	KB79788
Tokens	KB79787

Supported Wacom USB devices
See KB79914 - Wacom USB devices supported with Drive Encryption 7.1.

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Supported languages

Supported languages for DE in ePO

Chinese (traditional)

Chinese (simplified)

English

French

German

Japanese

Korean

Russian

Spanish

Supported languages available in the preboot client

DE 7.x

Brazilian Portuguese

Chinese (traditional)

Chinese (simplified)

Danish

Dutch

English

Estonian

Finnish

French

German

Greek

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Thai

Documentation is available in the following languages.

DE 7.x 1

Chinese (traditional)

Chinese (simplified)

English

French

German

Japanese

Korean

Russian

Spanish

1

For DE 7.1.0—7.1.2, the above list applies only to the Product Guide. The Release Notes provided with update releases are generally in U.S. English only, but Release Notes for DE 7.1.3 are also localized. DE 7.1.3 also introduces a new document, Client Transfer between ePO Servers, which is also localized.

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Upgrade or migration

Supported EEPC to DE upgrade paths

Source Version	Target Upgrade	Supported Upgrade Paths
DE 7.1.0	DE 7.2.x DE 7.1.x	IMPORTANT: To avoid possible upgrade problems, perform the following tasks when upgrading from DE 7.1.x or 7.2.x to a later release: At the ePO console, make sure that there are no LDAP Sync tasks running. If any are running, wait for them to complete. Disable all LDAP Sync tasks before initiating the upgrade. Check in the latest DE extensions. Check in the latest DE Agent and PC software packages. Re-enable all LDAP Sync tasks. Deploy the latest DE software packages to the client system. Restart the client system after the deployment task is complete.
EEPC 7.0.x	DE 7.2.x DE 7.1.x	IMPORTANT: If you have a system installed with EEPC 7.0.x, you can upgrade to DE 7.1.x or DE 7.2.x. But, you must first upgrade the EEPC extension to either EEPC 7.0 Update 2 (7.0.2) or Update 3 (7.0.3). Then, upgrade the EEAdmin extension to 7.0.4, and follow the procedure described in the Drive Encryption 7.2.0 Product Guide.
EEPC 5.2.x	-	Releases later than DE 7.2.1 Hotfix 1199587 no longer include the functionality to upgrade EEPC 5.2.x (V5 users). For details, see KB89717 - Unable to import Endpoint Encryption for PC 5 users after upgrading to Drive Encryption 7.2.x.

Upgrading Windows operating systems
There's a process to refresh the Windows operating system without having to decrypt the hard drive and uninstall DE.
See the articles below for detailed instructions.

Windows 10 operating systems
There are three upgrade articles covering Windows 10 releases. See the table below for help with using the correct article. The correct article is based on the Windows 10 variant that you're upgrading to, and the version of DE that's installed.

Microsoft Windows 10 Release	Upgrade Method
	DE 7.2.0	DE 7.2.1 and later
Win 10 (version 1803) April 2018 Update	Reflect Drivers1	SetupConfig2
Win 10 (version 1709) Fall Creators Update	Reflect Drivers1	SetupConfig2
Win 10 (version 1703) Creators Update	Reflect Drivers1	SetupConfig2
Win 10 (version 1607) Anniversary Update	Reflect Drivers1	SetupConfig2
Win 10 (version 1511) November Update	OS Refresh	OS Refresh
Win 10 (version 1507)	OS Refresh	OS Refresh

 

Note	Article	Comments
1	KB87909	[Reflect Drivers method] An improved method to upgrade the operating system to Windows 10 Anniversary Update (Build 1607) with DE 7.1 Update 3 or later. NOTES: Scripts are needed for this upgrade method and are attached to the article. Microsoft provides a new command-line switch, /ReflectDrivers, which is available only in Windows 10 Anniversary Update (Build 1607) and later. During the setup and installation phase, this switch allows drivers to be added to the operating system image via the configuration file (*.inf).
2	KB89000	[SetupConfig method] A superior method that was developed with Microsoft. NOTES: The OSUpgrade packages are included in the DE download package with DE 7.2.1 and later. Microsoft provides a new command-line switch, /ConfigFileswitch, which is available only in Windows 10 Anniversary Update (Build 1607) and later. During the setup and installation phase, this switch allows drivers to be added to the operating system image via the configuration file (*.inf).

Other Windows operating systems

• KB79908 - How to upgrade a Windows operating system with Drive Encryption installed.
• KB87945 - Windows Server 2016 compatibility with McAfee products.

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