80040230:McEFILEIOERROR appears occasionally in Product or Event logs after update process
Technical Articles ID:   KB79451
Last Modified:  11/17/2017

Environment

McAfee Security for Microsoft Exchange (MSME) 8.6, 8.5.1, 8.5, 8.0
McAfee Agent (MA) 5.0.x, 4.8.x
Microsoft Exchange 2016
Microsoft Exchange 2013
Microsoft Exchange 2010
Microsoft Exchange 2007
Microsoft Exchange 2003

For product supported environments, see KB76903 and KB73835.

Problem

Occasionally after an AutoUpdate, you see an error similar to the following in the Product Log or Event Log:

The Detected Items failed to store a record with error 80040230:McEFILEIOERROR

Cause

This message is generated when two internal MSME processes try to write to the Product Log at the same time.

Solution

You can safely ignore errors with similar numeric values when they occur during an AutoUpdate. McAfee will address the cause of these errors in a future release of Security for Exchange.

When this error is generated during an AutoUpdate, MSME experiences no detrimental effects or functional loss of security. The scanning and quarantining of items continue to work as expected, and no action is needed.

IMPORTANT: Multiple 80040230:McEFILEIOERROR errors (one entry per scanned item) and Event ID 2045 Scan Errors appearing in the logs simultaneously, are an indication that a different issue exists. These errors are indicative of either Database corruption or incorrect placement of the Detected Items database.

In these scenarios, see KB73168 to determine how to resolve the issue.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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