VirusScan Console is not displaying any options (console is blank)

技術的な記事 ID: KB79452
最終更新: 1/23/2020

環境

McAfee VirusScan Enterprise (VSE) 8.x

問題

When you open the VirusScan Console, no components are displayed and the console screen is blank.

原因

The logged in user does not have full permissions to the HKEY_CURRENT_USER (HKCU) registry hive. Full Control is not selected.

To verify that this issue is the cause, check the user permissions:

Press Windows+R, type regedit, and then click OK.
Right-click HKEY_CURRENT_USER and select Permissions.
In the Group or user names pane, select the user.
In the Permissions for <User_Name> pane, verify that Full Control is not selected and is the cause of the problem.

解決策

Resolve the permissions issue and repair the VSE installation.

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
Do not run a REG file that is not confirmed to be a genuine registry import file.

Change the user permissions:
1. Press Windows+R, type regedit, and then click OK.
2. Right-click HKEY_CURRENT_USER and select Permissions.
3. In the Group or user names pane, select the user.
4. In the Permissions for <User_Name> pane under Allow, select Full Control.
5. Click Apply, and then OK.
6. Exit the registry editor.
Repair the VSE installation:
1. Open the VirusScan Console.
2. Click Help, Repair Installation.
  
  CAUTION: Customized settings might be lost, and VSE hotfixes and patches might be overwritten.

影響を受ける製品

VirusScan Enterprise 8.8

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Knowledge Center

VirusScan Console is not displaying any options (console is blank)

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問題

原因

解決策

関連情報

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Knowledge Center

VirusScan Console is not displaying any options (console is blank)

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