Products are not compatible with this version of ePO
技術的な記事 ID:
KB79523
最終更新: 4/6/2020
環境
McAfee ePolicy Orchestrator (ePO) 5.x
問題
If you try to upgrade ePO, the installation fails for incompatible managed products.
ePO falsely displays the following error:
Products are not compatible with this version of ePO
The cpcwiz.log (%tmp%\McAfeeLogs\cpcwiz.log) file displays errors similar to the following:
Checking for updated content
Server URL: https://epo.mcafee.com:443
Server object: ProductCompatibilityList.xml Failed WinHttpSendRequest() Error: 12002
Using default content file
問題
You try to upgrade a product level of an ePO-managed product when you check in the update to the ePO repository. For example, Global Threat Intelligence Proxy or VirusScan Enterprise.
An error similar to the following displays:
Extension GTI_P___1000, version 2.0.0.705 is not compatible with this version of ePolicy Orchestrator
原因
The Product Compatibility Listthe installer uses is old. An old list usually means the ePO server can't access an updated Product Compatibility List online. Most likely, the ePO server has no internet access or has other connection issues.
NOTE: The ePO installer and UpgradeCompatibility.exedo not use the proxy server settings configured in Internet Explorer. If you have internet connectivity using a web proxy, use the following Solution.
NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.
Log on to the ePO console.
Click Menu, Configuration, Server Settings.
Click Product Compatibility List under the Setting Categories column and click Edit.
Select Disabled, click Browse, navigate to the downloaded ProductCompatibilityList.xml, and click Save.
回避策
Replace the ProductCompatibilityList.xml that ePO setup is using in the temporary files location:
After you encounter the failed Extension check-in, open the ePO setup log location: %temp%\McAfeeLogs or %programdata%\McAfee\ePolicy Orchestrator\InstallLogs
Open the EPO5XX-Install-CustomAction.logfile in Notepad or any text viewer.
Near the bottom, search for Calling ShowCPCWizard. The file path referenced after this entry indicates the temporary file location of the ProductCompatibilityList.xml that is being used for the check.
