Products are not compatible with this version of ePO

技術的な記事 ID: KB79523
最終更新: 4/6/2020

環境

McAfee ePolicy Orchestrator (ePO) 5.x

問題

If you try to upgrade ePO, the installation fails for incompatible managed products.

ePO falsely displays the following error:

Products are not compatible with this version of ePO

The cpcwiz.log (%tmp%\McAfeeLogs\cpcwiz.log) file displays errors similar to the following:

Checking for updated content
Server URL: https://epo.mcafee.com:443
Server object: ProductCompatibilityList.xml
Failed WinHttpSendRequest() Error: 12002
Using default content file

問題

You try to upgrade a product level of an ePO-managed product when you check in the update to the ePO repository. For example, Global Threat Intelligence Proxy or VirusScan Enterprise.

An error similar to the following displays:

Extension GTI_P___1000, version 2.0.0.705 is not compatible with this version of ePolicy Orchestrator

原因

The Product Compatibility List the installer uses is old. An old list usually means the ePO server can't access an updated Product Compatibility List online. Most likely, the ePO server has no internet access or has other connection issues.

NOTE: The ePO installer and UpgradeCompatibility.exe do not use the proxy server settings configured in Internet Explorer. If you have internet connectivity using a web proxy, use the following Solution.

解決策

On a computer that has internet access:

Manually download the latest Product Compatibility List file from https://epo.mcafee.com/ProductCompatibilityList.xml.

NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.
Upgrade ePO. Run the setup using the following command and point to the download location of the latest Product Compatibility List:

setup.exe DISABLEPRODCOMPATUPDATE=1 PRODCOMPATXML=<full_ProductCompatibilityList.xml_filename_including_path>

解決策

On an ePO server that has internet access:

Go to https://epo.mcafee.com/ProductCompatibilityList.xml.
Log on to the ePO console.
Click Menu, Configuration, Server Settings.
Click Product Compatibility List under the Setting Categories column.
Verify the Current Product Compatibility List date entry. Verify that the Supported Products List is being updated.

NOTE: Update is Enabled by default and the task runs automatically once a day.

Or, do the following:

Access the Product Compatibility List from https://epo.mcafee.com/ProductCompatibilityList.xml and save it as an XML file.

NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.
Log on to the ePO console.
Click Menu, Configuration, Server Settings.
Click Product Compatibility List under the Setting Categories column and click Edit.
Select Disabled, click Browse, navigate to the downloaded ProductCompatibilityList.xml, and click Save.

回避策

Replace the ProductCompatibilityList.xml that ePO setup is using in the temporary files location:

After you encounter the failed Extension check-in, open the ePO setup log location: %temp%\McAfeeLogs or %programdata%\McAfee\ePolicy Orchestrator\InstallLogs
Open the EPO5XX-Install-CustomAction.log file in Notepad or any text viewer.
Near the bottom, search for Calling ShowCPCWizard. The file path referenced after this entry indicates the temporary file location of the ProductCompatibilityList.xml that is being used for the check.

For example:
15:25:26 ePO510CALog: Calling ShowCPCWizard(1, C:\Users\user1\AppData\Local\Temp\2\{806ACE6E-C694-43FE-A470-160A332D7AF9}\ProductCompatibilityList.xml, 0, 1, https://eposerver:8443/, user1, <password>)
Replace the ProductCompatibilityList.xml in the indicated path with a newly downloaded copy from https://epo.mcafee.com/ProductCompatibilityList.xml.

NOTE: The file must be called ProductCompatibilityList.xml. Do not change the name of the file.

影響を受ける製品

ePolicy Orchestrator 5.9
ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
Upgrade/Migrate

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Knowledge Center

Products are not compatible with this version of ePO

環境

問題

問題

原因

解決策

解決策

回避策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

Products are not compatible with this version of ePO

環境

問題

問題

原因

解決策

解決策

回避策

影響を受ける製品

言語:

技術用語集

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