SiteAdvisor Enterprise browser balloon reports as not licensed after installing SiteAdvisor Enterprise 3.5 Patch 2 or Patch 2 Hotfix 907883

Technical Articles ID: KB79654
Last Modified: 5/11/2018

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5 Patch 2 with/without Hotfix 907883

For details of SAE 3.x supported environments, see KB51244.

Problem

After installing SAE 3.5 Patch 2 or 3.5 Patch 2 Hotfix 907883, when you select the Show SAE browser balloon, it reports that SAE is unlicensed.

NOTE: The About option in the browser balloon correctly reports that SAE is licensed.

Solution

This cosmetic issue is resolved by applying SAE Patch 2 Hotfix 923218. To obtain the hotfix, contact Technical Support and include this article number in your Service Request.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

For details of other issues resolved by this hotfix, see KB81593.

Affected Products

Known Issue/Product Defect
SiteAdvisor Enterprise 3.5

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Knowledge Center

SiteAdvisor Enterprise browser balloon reports as not licensed after installing SiteAdvisor Enterprise 3.5 Patch 2 or Patch 2 Hotfix 907883

Environment

Problem

Solution

Affected Products

Glossary of Technical Terms

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Knowledge Center

SiteAdvisor Enterprise browser balloon reports as not licensed after installing SiteAdvisor Enterprise 3.5 Patch 2 or Patch 2 Hotfix 907883

Environment

Problem

Solution

Affected Products

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