Computer stops responding with Application and Change Control when other security products enabled

Technical Articles ID: KB79684
Last Modified: 12/19/2019

Environment

McAfee Application Control (MAC) 6.1.2-346 (Controlled Release), 6.1.1
McAfee Change Control (MCC) 6.1.2-346 (Controlled Release), 6.1.1

Microsoft Windows 7 (32-bit)
Microsoft Windows Vista (32-bit)
Microsoft Windows 2008 (32-bit)

Problem

Your computer stops responding when booted with MAC or MCC enabled if some other security products are also installed, such as antivirus and encryption.

The following McAfee products are incompatible:

Data Loss Prevention Endpoint 9.3
VirusScan Enterprise 8.8 Patch 4 (Controlled Release - November 2013)
Host Intrusion Prevention 8.0 Patch 4 (Controlled Release - January 2013)

For McAfee products, incompatibility is only on the Windows 7 32-bit platform.

NOTE: There is no known impact on any other MACC release.

Solution

This issue is resolved in the latest MAC and MCC 6.1.1, 6.1.2, and 6.1.3 updates.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Japanese

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Computer stops responding with Application and Change Control when other security products enabled

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Computer stops responding with Application and Change Control when other security products enabled

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title