SiteAdvisor Enterprise fails to function after successfully installing/upgrading to SiteAdvisor Enterprise 3.5

Technical Articles ID: KB79704
Last Modified: 12/31/2019

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5

For details of SAE supported environments, see KB51244.

Problem

Although the SAE 3.5 installation completes, on some systems SAE fails to function with the following symptoms:

The SAE browser balloon is gray.
All options in the browser balloon do not function.

This random issue is reported on systems that have VirusScan Enterprise (VSE) installed.

Cause

McAfee Agent is enforcing policies during the installation of SAE 3.5. It causes VSE Access Protection to become enabled, which blocks the registration of SAE 3.5 DLLs.

Solution

Disable VSE access protection and register the dlls.

Temporarily disable Access Protection via the VSE Console. For details, see KB52204.
Use the regsvr32.exe Windows command to register the following SAE 3.5 DLLs that reside in your SAE 3.5 installation directory:

McBrwCtl.dll
McIEPlg.dll
McSACorePS.dll
SaSSHMod.dll
saCMAUpdaterCallback.dll
When you are finished, close and reopen your browser.
Re-enable Access Protection via the VSE Console.

Affected Products

Install/Uninstall
SiteAdvisor Enterprise 3.5
Upgrade/Migrate

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Knowledge Center

SiteAdvisor Enterprise fails to function after successfully installing/upgrading to SiteAdvisor Enterprise 3.5

Environment

Problem

Cause

Solution

Affected Products

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Knowledge Center

SiteAdvisor Enterprise fails to function after successfully installing/upgrading to SiteAdvisor Enterprise 3.5

Environment

Problem

Cause

Solution

Affected Products

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