SiteAdvisor Enterprise fails to function after successfully installing/upgrading to SiteAdvisor Enterprise 3.5
Technical Articles ID:
KB79704
Last Modified: 12/31/2019
Environment
McAfee SiteAdvisor Enterprise (SAE) 3.5
For details of SAE supported environments, see KB51244.
Problem
Although the SAE 3.5 installation completes, on some systems SAE fails to function with the following symptoms:
The SAE browser balloon is gray.
All options in the browser balloon do not function.
This random issue is reported on systems that have VirusScan Enterprise (VSE) installed.
Cause
McAfee Agent is enforcing policies during the installation of SAE 3.5. It causes VSE Access Protection to become enabled, which blocks the registration of SAE 3.5 DLLs.
Solution
Disable VSE access protection and register the dlls.
Temporarily disable Access Protection via the VSE Console. For details, see KB52204.
Use the regsvr32.exe Windows command to register the following SAE 3.5 DLLs that reside in your SAE 3.5 installation directory:
