What happens if I cannot find my Reader in the supported Readers list?
In general, if a Reader is not listed in this document, it is unsupported, but a Reader might sometimes work even if it is not listed here.
A
working Reader is one that has been tested and verified as working by a third party, but not by the McAfee DE QA team. You can use a working Reader in your environment and use the product. If you use it in this configuration, you accept that McAfee Enterprise has not officially tested and does not support the Reader because QA has not fully validated the Reader as
working as expected with DE.
If you require a new Reader to be supported, submit a
product idea. Product ideas are directed to Product Management.
NOTE: If a
Chip/Smart Card Interface Devices (CCID) compliant Reader is not listed in this document, it is considered to be unsupported. But, it still has a better chance of working directly with DE than a noncompliant Reader. Because DE has implemented the functionality to support CCID-compliant Readers, there is a chance that they will work
out of the box. But, McAfee Enterprise supports and recommends only the supported and working Readers provided in the table
What happens if my Reader is in the supported list but the supported Reader does not work?
Contact Technical Support and open a Service Request for the issue. McAfee Enterprise will review the way your environment is configured and will conduct further research to investigate the issue if your environment matches the required settings. One possible outcome is that McAfee Enterprise might request that you submit a PER (see the PER process section below).
Submit a product idea
NOTE: The Ideas forum replaces the previous Product Enhancement Request system.
Contact Technical Support
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
