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Removal tool for when SiteAdvisor Enterprise fails to uninstall
Technical Articles ID:   KB79933
Last Modified:  10/12/2016
Rated:


Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5

Summary

Removal tools for SAE 3.5 are attached to this article. Use these tools on the local system or deploy them through ePolicy Orchestrator (ePO).

Tools attached to this article:

 
SAE Product 
Attached Package
SAE 3.5 Patch 4 and later
SAEEEDK_1000_removal_tool_P4_above_win10.zip
SAE 3.5 Patch 3 and earlier
SAEEEDK_1000_removal_tool_below_p4_win10.zip
SAE 3.0 (EOL) 3.0SAEEEDK_1000.zip

NOTE: The SAE 3.5 tools both support Windows 10. The tool for SAE 3.5 Patch 4 and later also supports VirusScan Enterprise (VSE) 8.8 Patch 6 and later Access Protection (AP) rules.

Solution

CAUTION: This article contains information about opening or modifying the registry.
  • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
  • Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
  • Do not run a REG file that is not confirmed to be a genuine registry import file.

The removal tool can fail if the SAE service fails to start correctly. In this instance, you will need to delete the SAE service registry keys before attempting to remove SAE:
  1. Disable the VSE AP rule. For details, see KB52204.
  2. Press Windows+R, type regedit, and then click OK.
  3. Navigate to the following registry key and delete it:

    HKLM\SYSTEM\CurrentControlSet\Services\McAfee SiteAdvisor Enterprise Service
     
  4. Check the other CurrentControlSet versions for other instances of the SAE service and delete them if present:

    HKLM\SYSTEM\CurrentControlSet1\Services\McAfee SiteAdvisor Enterprise Service
    HKLM\SYSTEM\CurrentControlSet2\Services\McAfee SiteAdvisor Enterprise Service

     
  5. Restart the computer.
  6. Disable the VSE AP rule again.
  7. Re-run the SAE removal tool.
 
NOTE: If there are still remnants of SAE after you run the removal tool, search in the registry for the SAE CLSIDs for the browser add-ons and delete them:
  1. Press Windows+R, type regedit, and then click OK.
  2. Navigate to the following SAE Toolbar CLSID and delete it:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064}
     
  3. Navigate to the following SAE Browser Helper Object CLSID and delete it:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}
     
  4. Close the registry editor.

Attachment

SAEEEDK_1000_removal_tool_P4_above_win10.zip
116K • < 1 minute @ broadband


Attachment

SAEEEDK_1000_removal_tool_below_p4_win10.zip
121K • < 1 minute @ broadband


Attachment

3.0SAEEEDK_1000.zip
76K • < 1 minute @ broadband


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