How to remove SiteAdvisor Enterprise 3.x

Technical Articles ID: KB79935
Last Modified: 8/1/2017

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5

Summary

This article provides several methods to remove SAE. Use the method that is most appropriate to your situation.

Solution

Windows Control Panel
This method is possible only if the SAE policy is set to display the product in the Control Panel.

Click Start, Control Panel, Programs and Features or Apps & features (depending on your version of Windows).
Scroll down and locate McAfee SiteAdvisor Enterprise.
Right-click and select Uninstall.

Solution

Use the SAE MSI File
This method is useful when SAE is not listed in the Control Panel.

Navigate to the SAE installation folder. Default locations:
- 32-bit systems: C:\Program Files\McAfee\SiteAdvisor Enterprise\
- 64-bit systems: C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\
Expand the RepairCache folder.
Double-click sae.msi to launch the InstallShield Wizard.
Select Remove, and then click OK to remove SAE.

You can also use the MSI file in cases where one or more SAE files are missing or corrupt. You must first repair the installation before you remove it.

Repair the system:
1. Navigate to the SAE installation folder. Default locations:
  - 32-bit systems: C:\Program Files\McAfee\SiteAdvisor Enterprise\
  - 64-bit systems: C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\
2. Expand the RepairCache folder.
3. Double-click sae.msi to launch the InstallShield Wizard.
4. Select Repair, and then click OK.
Remove SAE:
1. Double-click sae.msi to launch the InstallShield Wizard.
2. Select Remove, and then click OK.

Solution

From the command line with the SAEInstallPath value
This method is useful when you want to use scripts to remove SAE.

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
Do not run a REG file that is not confirmed to be a genuine registry import file.

Obtain the command line option from the registry:
1. Press Windows+R, type regedit, and then click OK.
2. Navigate to:
  - 32-bit systems: HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plug-in\SITEADV_3500\
  - 64-bit systems: HKLM\Software\WOW6432\Network Associates\ePolicy Orchestrator\Application Plug-in\SITEADV_3500\
3. Open the SAEInstallPath key and copy the command value.
4. Close the registry editor.
Run the string from a command line window:
1. Click Start, type cmd in the Search bar, right-click Command Prompt from the list, and select Run as administrator.
2. Paste or type the value from the SAEInstallPath key and press ENTER.

Affected Products

Install/Uninstall
SiteAdvisor Enterprise 3.5

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