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SiteAdvisor Enterprise may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete
Technical Articles ID:   KB79967
Last Modified:  6/13/2019
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Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5
McAfee SaaS Endpoint Protection with SAE 3.5
Mozilla Firefox 26

For details of SAE 3.x supported environments, see KB51244.
For details of SaaS EP supported environments, see KB60533.

Problem

If you have installed SAE on Firefox 26, you see the following error:

SiteAdvisor Enterprise may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete.

After starting Firefox, it follows that Internet Explorer (IE) or Chrome might also stop responding until the SiteAdvisor service restarts.

Cause

Changes in Firefox 26 are incompatible with SAE 3.5.

Solution

Apply SAE Patch 2 Hotfix 923218.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

You can also download and apply this hotfix using ePO download manager.

NOTE:  Patches for SaaS EP SAE are deployed automatically.

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