Supported platforms, environments, and operating systems for File and Removable Media Protection
Technical Articles ID:
KB81149
Last Modified: 6/12/2019
Rated:
Environment
McAfee File and Removable Media Protection (FRP) 5.0.x
Summary
As Microsoft releases new operating systems or Service Packs, the original Product Guides and Release Notes might not reflect the current support policy for those platforms. This article provides the latest information about supported environments.
NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.
Recent updates to this article:
Date
Update
June 12, 2019
Corrected the Windows 10 version 1903 entry. Added support for the Pro edition.
May 23, 2019
Added support for Windows 10 version 1903 (May 2019 Update).
April 9, 2019
Added FRP 5.0.10 (General Availability)
Removed several references to FRP 4.3.x, which is now end of life.
January 28, 2019
Added:
Support for DLP 11.1.0 and DLP 11.1.100 with FRP 5.0.9.
Support for MA 5.6.0.
December 11, 2018
Added FRP 5.0.9 Hotfix 1261968, which has been released to support.
November 27, 2018
Updated references to Long-Term Servicing Branch (LTSB) to include the new Microsoft name Long Term Servicing Channel (LTSC). Name change occurred with Microsoft Windows 10 version 1809.
Added new row for Windows 10 version 1809 LTSC.
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Contents
Click to expand the section you want to view:
To view the FRP known issues for FRP 5.0.x, see KB85807.
GA - General Availability (available on the Product Downloads site)
n/a - not available
1
To review the details about the repost, see KB86964.
2
FRP 5.0.2 was reposted because of the issue documented in KB88865. NOTE: This package has been removed from the Product Downloads site. In the ePO Software Manager only the latest version is available, which is FRP 5.0.9. Customers are advised to upgrade to the latest available version of FRP.
3
McAfee investigated this issue and a solution is currently available. This solution is currently not generally available, but is in Released to Support (RTS) status. To obtain the RTS build, log on to the ServicePortal and create a Service Request (https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR). Include this article number in the Problem Description field.
See KB51560 for detailed information on release cycles.
The following tables identify the McAfee products supported for use on Windows workstation and server operating systems. Only the most current versions are included, because most customers upgrade to the latest service packs shortly after they are released.
Microsoft Windows server-supported operating systems
Operating System
FRP
5.0.2
to 5.0.10
FRP
5.0.0
5.0.1
Windows 2016 Server
No
No
Windows 2012 Server 1
No
No
Windows Server 2008 edition (32-bit and 64-bit) 1
No
No
Windows Terminal Servers 2
Yes 3
No
1
Although direct installation of FRP on Windows Server is not supported, encryption of shared folders on Windows Server is supported.
For support for FRP 5.0.x clients that access Network Shares, see KB72276.
2
Terminal Server support is restricted to Windows 2008 R2 and 2012 R2 environments. IMPORTANT:For additional information related to support in a VDI environment, see below.
3
Deployment of FRP (installation) on a Windows 2008 R2 server fails when an ePO deployment task is used, but a standard MSI installation is successful.
Windows client-supported operating systems
Operating System
FRP 5.0.10
FRP
5.0.5 to
5.0.9
FRP
5.0.4
FRP
5.0.3
FRP
5.0.2
FRP
5.0.1
Hotfix
F1150417
FRP
5.0.0
5.0.1
Windows 10 version 1903 (May 2019 Update)
(32-bit and 64-bit), (Pro, Enterprise)
Yes
No
No
No
No
No
No
Windows 10 version 1809 LTSC(October 2018 Update) 6
(32-bit and 64-bit), (Enterprise)
Yes
Yes
No
No
No
No
No
Windows 10 version 1809 (October 2018 Update)
(32-bit and 64-bit), (Pro, Enterprise)
Yes
Yes
No
No
No
No
No
Windows 10 version 1803 (April 2018 Update)
(32-bit and 64-bit), (Pro, Enterprise)
Yes
Yes
No
No
No
No
No
Windows 10 version 1709 (Fall Creators Update)
(32-bit and 64-bit), (Pro, Enterprise)
Yes
Yes
Yes
No
No
No
No
Windows 10 version 1703 (Creators Update)
(32-bit and 64-bit), (Pro, Enterprise)
Yes
Yes
Yes 7
Yes 7
No
No
No
Windows 10 version 1607 LTSB (Anniversary Update) 6
(32-bit and 64-bit), (Enterprise)
Yes
Yes
Yes
Yes
No
No
No
Windows 10 version 1607 (Anniversary Update)
(32-bit and 64-bit), (Pro, Enterprise)
Yes
Yes
Yes
Yes
Yes
Yes 5
No
Windows 10 (General Availability)
(32-bit and 64-bit), (Pro, Enterprise)
Yes
Yes
Yes
Yes
Yes
Yes
Yes 4
Windows 8.1, including updates
(32-bit and 64-bit)
(Professional, Enterprise)
Yes
Yes
Yes
Yes
Yes
Yes
Yes 2
Windows 8 (32-bit and 64-bit)
(Professional, Enterprise)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Windows To Go 3
No
No
No
No
No
No
No
Windows 7 (32-bit and 64-bit)
(Professional, Enterprise, Ultimate)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Windows Vista (Service Pack 2, 32-bit and 64-bit) 1
(Business, Ultimate, Enterprise)
No
No
No
No
No
No
No
1
Microsoft no longer supports Windows Vista service packs, so the sustaining and development of Endpoint Encryption products on this platform by McAfee also ended.
Windows Vista Service Pack 1 - End of Support on July 12, 2011.
NOTE:Windows Vista Extended Support reaches its EOL date on April 11, 2017. Support for FRP is no longer be provided on this operating system since that date.
2
Support for Windows 8.1 requires at least MA 4.8 Update 1 to be installed before deployment.
3
Windows To Go is a feature in Enterprise editions of Windows that allows Windows to boot and run from an external USB hard drive or USB drive. This functionality has not been tested. If you require this functionality, see the Related Information section of this article. This section has instructions on how to submit a product idea, to have this functionality researched for implementation in a future product or update release.
4
Includes support for Microsoft Windows 10 version 1511 (formerly known as November Update or Threshold 2 [TH2]). To review Windows 10 compatibility with McAfee products, see KB85784. NOTE: Support for Windows 10 requires at least MA 4.8 Update 3 to be installed, before deployment.
5
Support for Microsoft Windows 10 Anniversary Update, requires FRP 5.0.1 Hotfix 1150417 or later.
For information about how to upgrade the operating system to Windows 10 Anniversary Update with FRP installed, see KB87550.
For information about support for Device Guard and FRP, see KB86009.
6
Windows 10 Enterprise Long Term Servicing Channel (LTSC) or Long-Term Servicing Branch (LTSB), is only supported with FRP 5.0.3 and later. Before this release, FRP offers support only for official Windows 10 builds, which include Current Branch (CB) and Current Branch for Business (CBB).
LTSC/LTSBis Microsoft terminology for a Sustaining build that does not receive feature updates and would be limited to security updates in general.
A minimum Windows 10 Creators Update version 1703 (OS build 15063.250), is required for support with FRP 5.0.3 or later. For more information, see the Microsoft article KB4016240: https://support.microsoft.com/en-gb/help/4016240/windows-10-update-kb4016240 WARNING: Installation or upgrade with earlier builds of Windows 10 Creators Update, fail.
Mac OS X supported operating systems
Platforms supported by the Mac Offsite Viewer or Internet Explorer application, and the FRP Mac client which was first introduced in FRP 5.0.0.
macOS Platform
FRP
5.0.8 To
5.0.10
FRP
5.0.4 To
5.0.7
FRP
5.0.2
5.0.3
FRP
5.0.0
5.0.1
Mojave 10.14 1
Yes
No
No
No
High Sierra 10.13.x
Yes
Yes
No
No
Sierra 10.12.x
Yes
Yes
Yes
No
El Capitan 10.11.x
No
Yes
Yes
Yes
Yosemite 10.10.x
No
Yes
Yes
Yes
Mavericks 10.9.x
No
No
No
Yes
Mountain Lion 10.8.x
No
No
No
No
1
Minimum version to use with macOS Mojave (10.14.x) is MA 5.5.1 Hotfix 1248290.
To view macOS compatibility with other McAfee products, see KB90888.
Supported Virtual Desktop Infrastructure (VDI) and VMware environments
VDI environments (Windows)
Citrix Variant
FRP
5.0.x
FRP
5.0.0
Citrix Desktop 7.6
Yes 2
No
Citrix Desktop 7.1
Yes 1
Yes 1
Citrix Desktop 5.6
No
Yes 1
1
To review the support statement for Virtual Desktop Infrastructure environments for FRP, see KB81478.
2
With Citrix XenDesktop 7.6, best-effort support is offered only for Windows 2012 R2 server instances. NOTE:Removable media encryption functionality is not supported for server instances. FRP does not support removable media encryption functionality in server instances in a XenDesktop environment. It does not provide this support because Citrix does not support USB redirection for removable media devices, which leads to the media appearing as a network drive.
VMware environments (Mac OS X)
VMware Variant
FRP
5.0.x
VMware Fusion 8
Yes
VMware Fusion 7
Yes
VMware Fusion 6
Yes
Supported Tokens
To review the supported tokens for authentication with FRP, see KB89888.
NOTE:ePO 5.10.0 applies to both ePO on-premises and ePO on Amazon Web Services (ePO on AWS).
ePO
Releases
FRP
5.0.6
to 5.0.10
FRP
5.0.3
5.0.4
5.0.5
FRP
5.0.1
5.0.2
FRP
5.0.0
ePO 5.10.0
Yes
No
No
No
ePO 5.9.1
ePO 5.9.0
Yes
Yes
No
No
ePO 5.3.3
Yes
Yes
No
No
ePO 5.3.2
Yes
Yes
Yes
No
ePO 5.3.1
ePO 5.3.0
Yes
Yes
Yes
Yes
ePO 5.1.3
ePO 5.1.2 1
No
Yes
Yes
Yes
ePO 5.1.1 1
ePO 5.1.0 1
No
Yes
Yes
Yes
1
ePO 5.1.x is End of Life on December 31, 2017.
Supported versions of McAfee Agent (MA)
Windows client
MA
FRP
5.0.5
To 5.0.10
FRP
5.0.3
5.0.4
FRP
5.0.1
5.0.2
FRP
5.0.0
MA 5.6.0
Yes
No
No
No
MA (5.5.2, 5.5.1, 5.5.0)
Yes
No
No
No
MA 5.0.6
MA 5.0.5
Yes 1
Yes 1
Yes 1
No
MA 5.0.4 1
Yes
Yes
Yes
No
MA (5.0.1, 5.0.2, 5.0.3) 1
Yes
Yes
Yes
Yes
MA 5.0.0 1
Yes
Yes
Yes
Yes
MA 4.8 Update 1, 2, 3 2
No
No
No
No
1
MA 5.0.x is supported only with legacy features, because these versions of FRP cannot exploit the new features introduced in MA 5.0. To review the MA 5.0 and ePO 5.1.1 feature dependencies, see KB71298.
2
MA 4.8.x has reached End of Life and is no longer supported.
macOS X client
MA
FRP
5.0.8
5.0.10
FRP
5.0.5 5.0.6
5.0.7
FRP
5.0.4
FRP
5.0.1
5.0.2
FRP
5.0.0
MA 5.6.0
Yes
Yes
No
No
No
MA 5.5.2
MA 5.5.1 HF1248290
Yes
Yes
No
No
No
MA 5.5.0, 5.5.1
No
Yes
No
No
No
MA 5.0.6 2
MA 5.0.5
No
Yes
Yes
No
No
MA 5.0.4
No
Yes
Yes
Yes
No
MA 5.0.3
MA 5.0.2 1
MA 5.0.1
No
Yes
Yes
Yes
Yes
MA 5.0.0
No
No
No
No
No
MA 4.8.3 1, 3
No
No
No
No
No
MA 4.8.2 3
No
No
No
No
No
1
Recommended minimum versions to use with OS X 10.10.x (Yosemite) and 10.11.x (El Capitan).
2
Recommended minimum version to use with macOS High Sierra (10.13.x) is MA 5.0.6 Hotfix 1211288 (HF1211288).
3
MA 4.8.x has reached End of Life and is no longer supported.
Supported integration with Data Loss Prevention Endpoint (DLP Endpoint)
Supported integration with DLP Endpoint and FRP 5.0.x
DLP Release
FRP Release
Win 10
Win 8.1
Win 8
Win 7
DLP 11.1.100
DLP 11.1.0
FRP 5.0.10
FRP 5.0.9
Yes
Yes
Yes
Yes
DLP 11.0.400
DLP 11.0.300
FRP 5.0.9
FRP 5.0.8
FRP 5.0.7
FRP 5.0.6
FRP 5.0.5
Yes
Yes
Yes
Yes
DLP 11.0.200
FRP 5.0.7
FRP 5.0.6
FRP 5.0.5
FRP 5.0.4
Yes
Yes
Yes
Yes
DLP 11.0.0
FRP 5.0.5
FRP 5.0.4
FRP 5.0.3
FRP 5.0.2
Yes
Yes
Yes
Yes
DLP 10.0.200
FRP 5.0.3
FRP 5.0.2
Yes
Yes
Yes
Yes
DLP 10.0.100
DLP 10.0.0
FRP 5.0.2
FRP 5.0.1
Yes
Yes
Yes
Yes
DLP 9.4.300
DLP 9.4.200
FRP 5.0.2
FRP 5.0.1
Yes
Yes
Yes
Yes
DLP 9.4.100
FRP 5.0.1
FRP 5.0.0
Yes
Yes
Yes
Yes
DLP 9.4.0.532
FRP 5.0.1
FRP 5.0.0
No
Yes
Yes
Yes
DLP 9.3.600 1
FRP 5.0.1
FRP 5.0.0
Yes
Yes
Yes
Yes
DLP 9.3.500 1
FRP 5.0.1
FRP 5.0.0
No
Yes
Yes
Yes
1
DLP Endpoint 9.3.x reached End of Life on September 15, 2018.
Supported integration with DLP Endpoint and FRP 4.3.x (end of life)
Supported network shares and file servers (Windows)
FRP 5.0.x Windows client offer full support for the following network shares:
Network Share 1
FRP
5.0.x
Remote Desktop Protocol (RDP) Mapped Drives 2
No
EMC
Yes
NetApp
Yes
Samba
Yes
Windows Servers
Yes
1
To review the support statement for network file shares, see KB72276.
2
To review two RDP known issues, see KB69849 and KB73254.
Supported encryption algorithms with FRP
Algorithms
FRP
5.0.x
Comment
AES 256
Yes
RC5
1024-bit 18 rounds
1024-bit 12 rounds
Yes
Maintained in client for backward compatibility with legacy encrypted files.
Language support
Languages supported on the Windows client
Chinese (simplified)
English
French
German
Japanese
Polish (introduced in FRP 4.3.1)
Spanish
Languages supported on the Mac client
English
French
German
Japanese
Spanish
Languages supported with ePO
Chinese (simplified)
English
French
German
Japanese
Spanish
Localized documents and guides
Product Guide 1
Migration Guide 2
Release Notes
Help Extension
1
On the new Documentation Portal (https://docs.mcafee.com), the Product Guide is split into three separate documents: Product Guide, Reference Guide, and Installation Guide.
2
Migration Guide is being dropped as of FRP 5.0.8 because import of keys from legacy EEM is no longer supported (End of Life).
NOTE: The above documents and guides are localized in the following languages:
On the new Documentation Portal(https://docs.mcafee.com), the Product Guide is split into three separate documents: Product Guide, Reference Guide, and Installation Guide.
For a full list of product documents, go to the ServicePortal at: http://support.mcafee.com. Click Knowledge Center, and select Product Documentation from the Knowledge Base list.
EOL period—The time frame that runs from the day McAfee announces product discontinuation, until the last date that McAfee formally supports the product. In general, after the EOL period is announced, no enhancements are made.
EOL date—The last day that the product is supported, according to the terms of the McAfee standard support offering.
Product Ideas
If you require a change to product functionality, submit a new product idea at:
The Ideas forum is accessible only to McAfee business and enterprise customers. To access the Ideas forum, click Sign In and enter either your McAfee ServicePortal (https://support.mcafee.com) or McAfee Community User ID and password. If you do not yet have a McAfee ServicePortal or McAfee Community account, click Register to register for a new account on either website.
For more information about product ideas, see KB60021.
NOTE: The Ideas forum replaces the previous Product Enhancement Request system.
