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Supported platforms, environments, and operating systems for File and Removable Media Protection
Technical Articles ID:   KB81149
Last Modified:  8/27/2019
Rated:

Environment

McAfee File and Removable Media Protection (FRP) 5.0.x

Summary

As Microsoft releases new operating systems or Service Packs, the original Product Guides and Release Notes might not reflect the current support policy for those platforms. This article provides the latest information about supported environments.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.


Recent updates to this article:
Date Update
August 27, 2019 Correction to the HTML code to fix a column issue in the Windows client-supported operating systems table.
August 13, 2019 Added FRP 5.1.0 (General Availability)
July 29, 2019 Updated Documentation table in the Related Information section.
June 12, 2019 Corrected the Windows 10 version 1903 entry. Added support for the Pro edition.
May 23, 2019 Added support for Windows 10 version 1903 (May 2019 Update).

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Contents
Click to expand the section you want to view:

To view the FRP known issues for FRP 5.0.x, see KB85807.
 
Product Windows
Build
Package		 Mac
OS X
Build
Package		 Build
Extension		 Release
Notes		 Released End of Life
FRP 5.1.0 (GA) 5.1.0.209 5.1.0.1709 5.1.0.209 PD28432 August 13, 2019  
FRP 5.0.10 (GA) 5.0.10.115 5.0.10.16 5.0.10.115 PD28287 April 9, 2019 -
FRP 5.0.9 1261968 (RTS) 3
(HF1261968)		 5.0.9.118  5.0.8.26 - n/a December 11, 2018 -
FRP 5.0.9 (GA) 5.0.9.108 5.0.8.26 5.0.9.108 PD28086 November 13, 2018 -
FRP 5.0.8 (GA) 5.0.8.132 5.0.8.26 5.0.8.132 PD27975 October 9, 2018 -
FRP 5.0.7 (GA) 5.0.7.111 5.0.6.15 5.0.7.111 PD27815 July 10, 2018 -
FRP 5.0.6 (GA) 5.0.6.141 5.0.6.15 5.0.6.141 PD27552 April 10, 2018 -
FRP 5.0.5 (GA) 5.0.5.112 5.0.5.5 5.0.5.112 PD27396 December 14, 2017 -
FRP 5.0.4 (GA) 5.0.4.113 5.0.4.32 5.0.4.113 PD27241 November 13, 2017 -
FRP 5.0.3 (GA) 5.0.3.105 5.0.2.116  5.0.3.105 PD26980 May 10, 2017 -
FRP 5.0.2 (Repost) 2 5.0.2.167 5.0.2.116 5.0.2.167 See below March 21, 2017 -
FRP 5.0.2 (GA) 5.0.2.152 5.0.2.116 5.0.2.152 PD26599 September 14, 2016 -
FRP 5.0.1 Hotfix 1150417
(HF1150417)		 5.0.1.163 5.0.1.100 5.0.1.163 PD26626 August 2, 2016 -
FRP 5.0.1 (Repost) 1 5.0.1.136 5.0.1.100 5.0.1.151 See below April 27, 2016 -
FRP 5.0.1 (GA) 5.0.1.136 5.0.1.100 5.0.1.136 PD26313 March 10, 2016 -
FRP 5.0.0 (Repost) 1 5.0.0.243 5.0.0.189 5.0.0.245 See below April 27, 2016 -
FRP 5.0.0 (GA) 5.0.0.243 5.0.0.189 5.0.0.243 PD26186 November 9, 2015 -
 
FRP 4.3.1 Hotfix 1142461
(HF1142461)		 4.3.1.153 n/a 4.3.1.153 EOL July 12, 2016 February 28, 2019
FRP 4.3.1 Hotfix 1062118
(HF1062118)		 4.3.1.138 n/a 4.3.1.118 EOL June 22, 2015 February 28, 2019
FRP 4.3.1 (GA) 4.3.1.114 n/a 4.3.1.114 EOL December 18, 2014 February 28, 2019
FRP 4.3.0 Hotfix 1013483
(HF1013483)		 4.3.0.243 n/a - EOL October 16, 2014 February 28, 2019
FRP 4.3.0 (GA) 4.3.0.224 n/a 4.3.0.224 EOL April 30, 2014 February 28, 2019

GA - General Availability (available on the Product Downloads site)
n/a - not available
 
1 To review the details about the repost, see KB86964.
2 FRP 5.0.2 was reposted because of the issue documented in KB88865.
NOTE: This package has been removed from the Product Downloads site. In the ePO Software Manager only the latest version is available, which is FRP 5.0.9. Customers are advised to upgrade to the latest available version of FRP.
3
McAfee investigated this issue and a solution is currently available. This solution is currently not generally available, but is in Released to Support (RTS) status. To obtain the RTS build, log on to the ServicePortal and create a Service Request (https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR). Include this article number in the Problem Description field.

See KB51560 for detailed information on release cycles.


The following tables identify the McAfee products supported for use on Windows workstation and server operating systems. Only the most current versions are included, because most customers upgrade to the latest service packs shortly after they are released.

Microsoft Windows server-supported operating systems
 
Operating System FRP
5.1.0		 FRP
5.0.2
to
5.0.10		 FRP
5.0.0
5.0.1
Windows 2019 Server No No No
Windows 2016 Server No No No
Windows 2012 Server 1 No No No
Windows Server 2008 edition (32-bit and 64-bit) 1 No No No
Windows Terminal Servers 2 Yes 3 Yes 3 No
 
1 Although direct installation of FRP on Windows Server is not supported, encryption of shared folders on Windows Server is supported.
For support for FRP 5.0.x clients that access Network Shares, see KB72276.
2 Terminal Server support is restricted to Windows 2008 R2 and 2012 R2 environments.
IMPORTANT: For additional information related to support in a VDI environment, see below.
3 Deployment of FRP (installation) on a Windows 2008 R2 server fails when an ePO deployment task is used. But, a standard MSI installation is successful.


Windows client-supported operating systems
Operating System FRP
5.0.10
5.1.0		 FRP
5.0.5
to
5.0.9		 FRP
5.0.4		 FRP
5.0.3		 FRP
5.0.2		 FRP
5.0.1
Hotfix
1150417		 FRP
5.0.0
5.0.1
Windows 10 version 1903 (May 2019 Update)
(32-bit and 64-bit), (Pro, Enterprise)		 Yes No No No No No No
Windows 10 version 1809 LTSC (October 2018 Update) 6
(32-bit and 64-bit), (Enterprise)		 Yes Yes No No No No No
Windows 10 version 1809 (October 2018 Update)
(32-bit and 64-bit), (Pro, Enterprise)		 Yes Yes No No No No No
Windows 10 version 1803 (April 2018 Update)
(32-bit and 64-bit), (Pro, Enterprise)		 Yes Yes No No No No No
Windows 10 version 1709 (Fall Creators Update)
(32-bit and 64-bit), (Pro, Enterprise)		 Yes Yes Yes No No No No
Windows 10 version 1703 (Creators Update)
(32-bit and 64-bit), (Pro, Enterprise)		 Yes Yes Yes 7 Yes 7 No No No
Windows 10 version 1607 LTSB (Anniversary Update) 6
(32-bit and 64-bit), (Enterprise) 		 Yes Yes Yes Yes No No No
Windows 10 version 1607 (Anniversary Update)
(32-bit and 64-bit), (Pro, Enterprise)		 Yes Yes Yes Yes Yes Yes 5 No
Windows 10 (General Availability)
(32-bit and 64-bit), (Pro, Enterprise)		 Yes Yes Yes Yes Yes Yes Yes 4
               
Windows 8.1, including updates
(32-bit and 64-bit)
(Professional, Enterprise)		 Yes Yes Yes Yes Yes Yes Yes 2
Windows 8 (32-bit and 64-bit)
(Professional, Enterprise)		 Yes Yes Yes Yes Yes Yes Yes
Windows To Go 3 No No No No No No No
               
Windows 7 (32-bit and 64-bit)
(Professional, Enterprise, Ultimate)		 Yes Yes Yes Yes Yes Yes Yes
               
Windows Vista (Service Pack 2, 32-bit and 64-bit) 1
(Business, Ultimate, Enterprise)		 No No No No No No No
 
1 Microsoft no longer supports Windows Vista service packs. So, the sustaining and development of Endpoint Encryption products on this platform by McAfee also ended.
  • Windows Vista Service Pack 1 - End of Support on July 12, 2011.
NOTE: Windows Vista Extended Support reaches its EOL date on April 11, 2017. Support for FRP is no longer be provided on this operating system since that date.
2 Support for Windows 8.1 requires at least MA 4.8 Update 1 to be installed before deployment.
3 Windows To Go is a feature in Enterprise editions of Windows that allows Windows to boot and run from an external USB hard drive or USB drive. This functionality has not been tested. If you require this functionality, see the Related Information section of this article. This section has instructions on how to submit a product idea. Submitted product ideas are researched for implementation in a future product or update release.
4 Includes support for Microsoft Windows 10 version 1511 (formerly known as November Update or Threshold 2 [TH2]). To review Windows 10 compatibility with McAfee products, see KB85784.
NOTE: Support for Windows 10 requires at least MA 4.8 Update 3 to be installed, before deployment.
5 Support for Microsoft Windows 10 Anniversary Update, requires FRP 5.0.1 Hotfix 1150417 or later.
  • For information about how to upgrade the operating system to Windows 10 Anniversary Update with FRP installed, see KB87550.
  • For information about support for Device Guard and FRP, see KB86009.
6
Windows 10 Enterprise Long Term Servicing Channel (LTSC) or Long-Term Servicing Branch (LTSB), is only supported with FRP 5.0.3 and later. Before this release, FRP offers support only for official Windows 10 builds, which include Current Branch (CB) and Current Branch for Business (CBB).
NOTES:
7 A minimum Windows 10 Creators Update version 1703 (OS build 15063.250), is required for support with FRP 5.0.3 or later. For more information, see the Microsoft article KB4016240: https://support.microsoft.com/en-gb/help/4016240/windows-10-update-kb4016240
WARNING: Installation or upgrade with earlier builds of Windows 10 Creators Update, fail.
   

Mac OS X supported operating systems

Platforms supported by the Mac Offsite Viewer or Internet Explorer application, and the FRP Mac client which was first introduced in FRP 5.0.0.
macOS Platform FRP
5.1.0		 FRP
5.0.8
To
5.0.10		 FRP
5.0.4
To
5.0.7		 FRP
5.0.2
5.0.3		 FRP
5.0.0
5.0.1
Mojave 10.14 1 Yes Yes No No No
High Sierra 10.13.x Yes Yes Yes No No
Sierra 10.12.x Yes Yes Yes Yes No
El Capitan 10.11.x No No Yes Yes Yes
Yosemite 10.10.x No No Yes Yes Yes
Mavericks 10.9.x No No No No Yes
Mountain Lion 10.8.x No No No No No
 
1 Minimum version to use with macOS Mojave (10.14.x) is MA 5.5.1 Hotfix 1248290.
To view macOS compatibility with other McAfee products, see KB90888.

Supported Virtual Desktop Infrastructure (VDI) and VMware environments

VDI environments (Windows)
Citrix Variant FRP
5.1.0		 FRP
5.0.x		 FRP
5.0.0
Citrix Desktop 7.6 Yes 2 Yes 2 No
Citrix Desktop 7.1 Yes 1 Yes 1 Yes 1
Citrix Desktop 5.6 No No Yes 1
 
1 To review the support statement for Virtual Desktop Infrastructure environments for FRP, see KB81478.
2 With Citrix XenDesktop 7.6, best-effort support is offered only for Windows 2012 R2 server instances.
NOTE: Removable media encryption functionality is not supported for server instances. FRP does not support removable media encryption functionality in server instances in a XenDesktop environment. It does not provide this support because Citrix does not support USB redirection for removable media devices. So, the result is that media appear as a network drive.


VMware environments (Mac OS X)
VMware Variant FRP
5.1.0		 FRP
5.0.x
VMware Fusion 8 Yes Yes
VMware Fusion 7 Yes Yes
VMware Fusion 6 Yes Yes

Supported Tokens
To review the supported tokens for authentication with FRP, see KB89888.

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Supported versions of ePolicy Orchestrator (ePO)

NOTE: ePO 5.10.0 applies to both ePO on-premises and ePO on Amazon Web Services (ePO on AWS).​
 
ePO
Releases
FRP
5.1.0		 FRP
5.0.6
to
5.0.10		 FRP
5.0.3
5.0.4
5.0.5		 FRP
5.0.1
5.0.2		 FRP
5.0.0
ePO 5.10.0 Yes Yes No No No
ePO 5.9.1
ePO 5.9.0		 Yes Yes Yes No No

Supported versions of McAfee Agent (MA)

Windows client
MA FRP
5.1.0		 FRP
5.0.5
To
5.0.10		 FRP
5.0.3
5.0.4		 FRP
5.0.1
5.0.2		 FRP
5.0.0
MA 5.6.1, 5.6.0 Yes Yes No No No
MA (5.5.2, 5.5.1, 5.5.0) Yes Yes No No No
MA 5.0.6
MA 5.0.5		 Yes 1 Yes 1 Yes 1 Yes 1 No
MA 5.0.4 1 Yes Yes Yes Yes No
MA (5.0.1, 5.0.2, 5.0.3) 1 Yes Yes Yes Yes Yes
MA 5.0.0 1 Yes Yes Yes Yes Yes
 
1 MA 5.0.x is supported only with legacy features, because these versions of FRP cannot exploit the new features introduced in MA 5.0. To review the MA 5.0 and ePO 5.1.1 feature dependencies, see KB71298.

macOS X client
MA FRP
5.1.0		 FRP
5.0.8
5.0.10		 FRP
5.0.5
5.0.6
5.0.7		 FRP
5.0.4		 FRP
5.0.1
5.0.2		 FRP
5.0.0
MA 5.6.1, 5.6.0 Yes Yes Yes No No No
MA 5.5.2
MA 5.5.1 HF1248290		 Yes Yes Yes No No No
MA 5.5.0, 5.5.1 No No Yes No No No
MA 5.0.6 2
MA 5.0.5		 No No Yes Yes No No
MA 5.0.4 No No Yes Yes Yes No
MA 5.0.3
MA 5.0.2 1
MA 5.0.1		 No No Yes Yes Yes Yes
MA 5.0.0 No No No No No No
 
1 Recommended minimum versions to use with OS X 10.10.x (Yosemite) and 10.11.x (El Capitan).
2 Recommended minimum version to use with macOS High Sierra (10.13.x) is MA 5.0.6 Hotfix 1211288 (HF1211288).

Supported integration with Data Loss Prevention Endpoint (DLP Endpoint)

Supported integration with DLP Endpoint and FRP 5.0.x
DLP Release FRP Release Win 10 Win 8.1 Win 8 Win 7
DLP 11.1.100
DLP 11.1.0		 FRP 5.0.10
FRP 5.0.9		 Yes Yes Yes Yes
DLP 11.0.400
DLP 11.0.300		 FRP 5.0.9
FRP 5.0.8
FRP 5.0.7
FRP 5.0.6
FRP 5.0.5		 Yes Yes Yes Yes
DLP 11.0.200 FRP 5.0.7
FRP 5.0.6
FRP 5.0.5
FRP 5.0.4		 Yes Yes Yes Yes
DLP 11.0.0 FRP 5.0.5
FRP 5.0.4
FRP 5.0.3
FRP 5.0.2		 Yes Yes Yes Yes
DLP 10.0.200 FRP 5.0.3
FRP 5.0.2		 Yes Yes Yes Yes
DLP 10.0.100
DLP 10.0.0		 FRP 5.0.2
FRP 5.0.1		 Yes Yes Yes Yes
DLP 9.4.300
DLP 9.4.200		 FRP 5.0.2
FRP 5.0.1		 Yes Yes Yes Yes
DLP 9.4.100 FRP 5.0.1
FRP 5.0.0		 Yes Yes Yes Yes
DLP 9.4.0.532 FRP 5.0.1
FRP 5.0.0		 No Yes Yes Yes
DLP 9.3.600 1 FRP 5.0.1
FRP 5.0.0		 Yes Yes Yes Yes
DLP 9.3.500 1 FRP 5.0.1
FRP 5.0.0		 No Yes Yes Yes
 
1 DLP Endpoint 9.3.x reached End of Life on September 15, 2018.


Supported integration with DLP Endpoint and FRP 4.3.x (End of Life)
DLP Release Minimum
FRP 4.3.x (EOL)
Release		 Win 10 Win 8.1 Win 8 Win 7 Vista
DLP 11.0.200
DLP 11.0.0		 FRP 4.3.1
HF1142461		 Yes Yes Yes Yes No
DLP 10.0.200
DLP 10.0.100		 FRP 4.3.1
HF1142461		 Yes Yes Yes Yes No
DLP 10.0.0 FRP 4.3.1
HF1142461
HF1062118		 Yes Yes Yes Yes No
DLP 9.4.300
DLP 9.4.200
DLP 9.4.100		 FRP 4.3.1
HF1142461
HF1062118		 Yes Yes Yes Yes No
DLP 9.4.0.532 FRP 4.3.1 No Yes Yes Yes No
DLP 9.3.600 (EOL) FRP 4.3.1
HF1142461
HF1062118		 Yes Yes Yes Yes No
DLP 9.3.500 (EOL) FRP 4.3.1 No Yes Yes Yes Yes
DLP 9.3.400 (EOL) FRP 4.3.1 No Yes Yes Yes Yes
DLP 9.3.300 (EOL) FRP 4.3.x No Yes Yes Yes Yes
DLP 9.3.200 (EOL) FRP 4.3.x No Yes Yes Yes Yes
DLP 9.3.100 (EOL) FRP 4.3.x No No Yes Yes Yes


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Supported network shares and file servers (Windows)
FRP 5.0.x Windows client offer full support for the following network shares:
Network Share 1 FRP
5.1.0		 FRP
5.0.x
Remote Desktop Protocol (RDP) Mapped Drives 2 No No
EMC Yes Yes
NetApp Yes Yes
Samba Yes Yes
Windows Servers Yes Yes
1 To review the support statement for network file shares, see KB72276.
2 To review two RDP known issues, see KB69849 and KB73254.

Supported encryption algorithms with FRP
Algorithms FRP
5.0.x
5.1.0		 Comment
AES 256 Yes  
RC5
  • 1024-bit 18 rounds
  • 1024-bit 12 rounds
 Yes Maintained in client for backward compatibility with legacy encrypted files.

Language support

Languages supported on the Windows client
  • Chinese (simplified)
  • English
  • French
  • German
  • Japanese
  • Polish (introduced in FRP 4.3.1)
  • Spanish
Languages supported on the Mac client 
  • English
  • French
  • German
  • Japanese
  • Spanish

Languages supported with ePO
  • Chinese (simplified)
  • English
  • French
  • German
  • Japanese
  • Spanish
Localized documents and guides
  • Product Guide 1
  • Migration Guide 2
  • Release Notes
  • Help Extension
 
1 On the new Documentation Portal (https://docs.mcafee.com), the Product Guide is split into three separate documents: Product Guide, Reference Guide, and Installation Guide.
2 Migration Guide is being dropped as of FRP 5.0.8 because import of keys from legacy EEM is no longer supported (End of Life).

NOTE: The above documents and guides are localized in the following languages:
  • Chinese (simplified)
  • English
  • French
  • German
  • Japanese
  • Spanish
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Related Information

For FRP 5.x, see KB85876.

Documentation

FRP 5.1.0 and later
FRP 
Version		 Guide Doc ID
FRP 5.1.x Product Guide PD28433
Installation Guide PD28434
Reference Guide PD28435
 
FRP 5.0.8 and later
FRP 
Version		 Guide Doc ID
FRP 5.0.8 1 Product Guide PD28044
Installation Guide PD28045
Reference Guide PD28046
 
1 The Migration Guide is dropped as of FRP 5.0.8 because the import of keys from legacy EEM is no longer supported (End of Life).


FRP 5.0.2 and earlier
Document FRP
Version		 Doc ID Document
Correction
Article
Product Guide 1 5.0.2 PD26598 KB87628
5.0.0 PD26185 KB85877
4.3.0 PD25074 KB81584
Migration Guide 5.0.8 n/a n/a
5.0.2 PD26625 n/a
5.0.0 PD26187 n/a
n/a = not available
 
1 On the new Documentation Portal (https://docs.mcafee.com), the Product Guide is split into three separate documents: Product Guide, Reference Guide, and Installation Guide.

For a full list of product documents, go to the ServicePortal at: http://support.mcafee.com. Click Knowledge Center, and select Product Documentation from the Knowledge Base list.


End of Life
For product lifecycle details, see the McAfee Product and Technology Support Lifecycle page at: http://www.mcafee.com/us/support/support-eol.aspx.

For End of Life (EOL) policy details, see the Corporate Products EOL policy at: https://www.mcafee.com/enterprise/en-us/assets/misc/support-policy-product-support-eol.pdf.

Definitions:
  • EOL period—The time frame that runs from the day McAfee announces product discontinuation, until the last date that McAfee formally supports the product. In general, after the EOL period is announced, no enhancements are made.
  • EOL date—The last day that the product is supported, according to the terms of the McAfee standard support offering.


Product Ideas
If you require a change to product functionality, submit a new product idea at:

https://community.mcafee.com/t5/Enterprise-Product-Ideas/idb-p/business-ideas

The Ideas forum is accessible only to McAfee business and enterprise customers. To access the Ideas forum, click Sign In and enter either your McAfee ServicePortal (https://support.mcafee.com) or McAfee Community User ID and password. If you do not yet have a McAfee ServicePortal or McAfee Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.


Contacting Technical Support
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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