Blue screen error showing bug check 0x19 while accessing a .PST file through Microsoft Outlook

Technical Articles ID: KB81218
Last Modified: 12/19/2019

Environment

McAfee Application and Change Control (MACC) 6.1.2

Microsoft Windows (all supported versions)
Microsoft Outlook

Problem

A blue screen error (system crash) occurs if you open a .PST file through Microsoft Outlook and the .PST file name includes a tilde (~). This issue happens while a Windows name is created for the .PST file path.

You see the error, under following constraints, if you open a .PST file using outlook.exe with MAC/MCC 6.1.2 installed:

.PST file is located over network
.PST file name contains a tilde (~)

Solution

This issue is resolved in MACC 6.1.2-379.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

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English United States
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Blue screen error showing bug check 0x19 while accessing a .PST file through Microsoft Outlook

Environment

Problem

Solution

Affected Products

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Glossary of Technical Terms

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Title

Knowledge Center

Blue screen error showing bug check 0x19 while accessing a .PST file through Microsoft Outlook

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Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

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