Blue screen error showing bug check 0x19 while accessing a .PST file through Microsoft Outlook

Technical Articles ID: KB81218
Last Modified: 12/19/2019

Environment

McAfee Application and Change Control (MACC) 6.1.2

Microsoft Windows (all supported versions)
Microsoft Outlook

Problem

A blue screen error (system crash) occurs if you open a .PST file through Microsoft Outlook and the .PST file name includes a tilde (~). This issue happens while a Windows name is created for the .PST file path.

You see the error, under following constraints, if you open a .PST file using outlook.exe with MAC/MCC 6.1.2 installed:

.PST file is located over network
.PST file name contains a tilde (~)

Solution

This issue is resolved in MACC 6.1.2-379.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

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Blue screen error showing bug check 0x19 while accessing a .PST file through Microsoft Outlook

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Problem

Solution

Affected Products

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Knowledge Center

Blue screen error showing bug check 0x19 while accessing a .PST file through Microsoft Outlook

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Affected Products

Languages:

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