Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Technical Articles ID: KB81445
Last Modified: 6/12/2020

Environment

McAfee Advanced Threat Defense (ATD) 4.x

Problem

When you upgrade your ATD installation to a newer release, the appliance reboots automatically as part of the upgrade process, but the device then fails to boot in hypervisor.

NOTE: This issue occurs only if you try the upgrade after booting from the backup disk.

Solution

Do not try to upgrade after booting from backup; upgrade from the primary disk.

Affected Products

Advanced Threat Defense 4.6.x
Advanced Threat Defense 4.4.x
Advanced Threat Defense 4.2.x
Advanced Threat Defense 4.0.x
Known Issue/Product Defect

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Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

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Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Environment

Problem

Solution

Affected Products

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