Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Technical Articles ID: KB81445
Last Modified: 6/12/2020

Environment

McAfee Advanced Threat Defense (ATD) 4.x

Problem

When you upgrade your ATD installation to a newer release, the appliance reboots automatically as part of the upgrade process, but the device then fails to boot in hypervisor.

NOTE: This issue occurs only if you try the upgrade after booting from the backup disk.

Solution

Do not try to upgrade after booting from backup; upgrade from the primary disk.

Affected Products

Advanced Threat Defense 4.6.x
Advanced Threat Defense 4.4.x
Advanced Threat Defense 4.2.x
Advanced Threat Defense 4.0.x
Known Issue/Product Defect

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Environment

Problem

Solution

Affected Products

Glossary of Technical Terms

Title

Title

Featured Solutions:Draft for New Nav

Explore Our Portfolio

Security Outcomes

Industries

Products

Featured Solutions

Explore Our Portfolio

MVISION Products

Services & Training

Threat Research

Our Researchers

Threat Landscape Dashboard

Tools

Contact Us

Resources

Downloads

Product Help

Connect with Us

Explore

Our Company

Our Efforts

Other Resources

Careers

Partnerships

Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Environment

Problem

Solution

Affected Products

Glossary of Technical Terms

Choose your region

Title

Title