Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Technical Articles ID: KB81445
Last Modified: 6/12/2020

Environment

McAfee Advanced Threat Defense (ATD) 4.x

Problem

When you upgrade your ATD installation to a newer release, the appliance reboots automatically as part of the upgrade process, but the device then fails to boot in hypervisor.

NOTE: This issue occurs only if you try the upgrade after booting from the backup disk.

Solution

Do not try to upgrade after booting from backup; upgrade from the primary disk.

Affected Products

Advanced Threat Defense 4.6.x
Advanced Threat Defense 4.4.x
Advanced Threat Defense 4.2.x
Advanced Threat Defense 4.0.x (EOL)
Known Issue/Product Defect

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Knowledge Center

Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

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