Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

Technical Articles ID: KB81445
Last Modified: 5/9/2019

Environment

McAfee Advanced Threat Defense (ATD) 4.x

Problem

When you upgrade your ATD installation to a newer release, the appliance reboots automatically as part of the upgrade process, but the device then fails to boot in hypervisor.

NOTE: This issue occurs only if you try the upgrade after booting from the backup disk.

Solution

This issue is being evaluated for consideration in a future product release or update. If this issue significantly impacts your business operations, log on to the ServicePortal and create a Service Request at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR. Include this article number in the Problem Description field to help us assess the need for product modification.

You can also search the Ideas forum for an existing product idea that matches your requirements, and vote to have it added to the product. For more information about product ideas, see KB60021.

Workaround

Do not try to upgrade after booting from backup; upgrade from the primary disk.

Affected Products

Advanced Threat Defense 4.6.x
Advanced Threat Defense 4.4.x
Advanced Threat Defense 4.2.x
Advanced Threat Defense 4.0.x
Known Issue/Product Defect

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Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

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Advanced Threat Defense fails to boot in hypervisor when you boot from the backup disk and perform an upgrade

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Affected Products

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