When installing Data Loss Prevention Endpoint from ePolicy Orchestrator, VirusScan Enterprise blocks certain packages that fail to install

Technical Articles ID: KB81467
Last Modified: 10/15/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint – all supported versions
McAfee VirusScan Enterprise (VSE) 8.x

For details about the DLP Endpoint supported environments, see KB68147.

Problem

When you install DLP Endpoint from ePolicy Orchestrator (ePO), Microsoft Visual C++ Redistributable packages do not install, and cause issues with DLP Endpoint functionality.

Cause

VSE 8.x Access Protection blocks these executables from being installed properly:

en_visual_c_pp_2010_sp1_redistributable_package_x86_651767.exe
en_visual_c_pp_2010_sp1_redistributable_package_x64_651767.exe

Solution

To add an exclusion to the Access Protection policy for *651767.exe:

Log on to the ePO console.
Click Menu, Policy, Policy Catalog.
Select VirusScan Enterprise 8.x.x in the Product field.
Select Access Protection Policies in the Category field.
Double-click the VSE 8.x.x policy that needs to be changed. Also, click Duplicate to create a policy, provide a name in the New policy name field, and click OK.
Click the Access Protection tab.

NOTE: Make sure that you select the correct entry for the intended computer in the Settings for field: Workstation or Server.
In the Access Protection Rules list, select Common Standard Protection.
In the Block/Report/Rules list, select Prevent modification of McAfee Common Management Agent files and settings and click Edit.
In the Processes to exclude field, type *x64_651767.exe and click OK to save the policy.

NOTE: If you are using a 32-bit operating system, you must add *x86_651767.exe.
After the policy is modified, sync the systems that experienced the issue with ePO, and restart the clients.

Affected Products

Data Loss Prevention Endpoint 11.4.x (EOL)
Install/Uninstall
VirusScan Enterprise 8.8

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Knowledge Center

When installing Data Loss Prevention Endpoint from ePolicy Orchestrator, VirusScan Enterprise blocks certain packages that fail to install

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

When installing Data Loss Prevention Endpoint from ePolicy Orchestrator, VirusScan Enterprise blocks certain packages that fail to install

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title