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Err 1012 (0x3f4): The environment is incorrect (seen in logs with system slowness and blue screen errors)
Technical Articles ID:   KB81528
Last Modified:  12/10/2015

Environment

McAfee Application Control (MAC) 6.1
Microsoft Windows (all supported versions)

Problem

MAC 6.1 experiences an issue that can lead to slow performance and failures. You may observe the following:
  • Performance degradation while running operating system features when the application is in Update mode
  • Blue screen errors or application failures when in Enable mode

Problem

The Solidcore logs display errors similar to the following when the issue occurs:

ERROR: inv_store.c :  203: Error reading item from file: bytes read 0x0000000000000030: requested 0x172
ERROR: inv_partial_sync.c:  983: Error reading item from transaction log: err 1012 (0x3f4): The environment is incorrect
ERROR: inv_partial_sync.c:  850: NEW: in Partial sync read log entry, err = '1012'
ERROR: inv_volume.c: 1718: NEW: Partial sync failed 
ERROR: inv_volume.c: 1421: Failed in apply_txn_log_from_file, err = 1012

Cause

The issue can occur when merging the kernel mode inventory to the on-disk inventory fails. The inventory is the file that contains the entries and information on whitelisted files.

Solution

This issue is resolved in MAC 6.1.2.394 (and later).

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Workaround

Delete the scinvlog file and resolidify the system:
  1. Switch to Update mode. See PD24678 for details on Update mode.
  2. Click Start, Run, type explorer, and click OK.
  3. Navigate to and delete the following folder: 

    <drive>\solidcore\scinvlog
     
  4. Resolidify.
  5. End Update mode.

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