Err 1012 (0x3f4): The environment is incorrect (log error with system slowness and blue screen errors)
Technical Articles ID:
KB81528
Last Modified: 2/5/2021
Last Modified: 2/5/2021
Err 1012 (0x3f4): The environment is incorrect (log error with system slowness and blue screen errors)
Technical Articles ID:
KB81528
Last Modified: 2/5/2021 EnvironmentMcAfee Application and Change Control (MACC) 6.1
Microsoft Windows – all supported versions ProblemMACC 6.1 experiences an issue that can lead to slow performance and failures. You might observe the following:
The Solidcore logs records errors similar to the following when the issue occurs:
ERROR: inv_partial_sync.c: 983: Error reading item from transaction log: err 1012 (0x3f4): The environment is incorrect ERROR: inv_partial_sync.c: 850: NEW: in Partial sync read log entry, err = '1012' ERROR: inv_volume.c: 1718: NEW: Partial sync failed ERROR: inv_volume.c: 1421: Failed in apply_txn_log_from_file, err = 1012 CauseThe issue can occur when merging the kernel mode inventory to the on-disk inventory fails. The inventory is the file that contains the entries and information about allow listed files.
SolutionThis issue is resolved in Application Control 6.1.2.394 and later.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. WorkaroundYou must delete the
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