Increased logon times with Citrix User Profile Manager when VirusScan Enterprise 8.8 is installed
Artículos técnicos ID:   KB81549
Última modificación:  10/24/2014


McAfee VirusScan Enterprise (VSE) 8.8 Patch 4, Patch 2
Citrix User Profile Manager,

For product supported environments, see KB51111.


You encounter increased logon times with Citrix User Profile Manager ( and on systems running VSE 8.8 Patch 2 or Patch 4.

When this occurs, you see multiple timeout errors in the Windows Application Event logs similar to the following:

Event ID: 5051
Description: A thread in process took longer than <nnn> ms to complete a request. The process will be terminated.

Event ID: 6006
Description: The winlogon notification subscriber took 89 second(s) to handle the notification event (Logon).

NOTE: The timing of events coincides with the attempted logon times.


McAfee and Citrix recommend that you take the following actions to resolve this issue:
  • Update all software to the latest versions.
    NOTE: This behavior is not observed with the latest version of UPM 5.2

  • Add the Citrix Profile management service (UserProfileManager.exe), to the list of Low Risk processes in VSE.

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