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Increased logon times with Citrix User Profile Manager when VirusScan Enterprise 8.8 is installed
Artículos técnicos ID:   KB81549
Última modificación:  10/24/2014
Calificado:


Entorno

McAfee VirusScan Enterprise (VSE) 8.8 Patch 4, Patch 2
Citrix User Profile Manager 5.1.0.25, 4.1.2.2

For product supported environments, see KB51111.

Problema

You encounter increased logon times with Citrix User Profile Manager (5.1.0.25 and 4.1.2.2) on systems running VSE 8.8 Patch 2 or Patch 4.

When this occurs, you see multiple timeout errors in the Windows Application Event logs similar to the following:

Event ID: 5051
User: NT AUTHORITY\SYSTEM
Description: A thread in process took longer than <nnn> ms to complete a request. The process will be terminated.

Event ID: 6006
Description: The winlogon notification subscriber took 89 second(s) to handle the notification event (Logon).

NOTE: The timing of events coincides with the attempted logon times.

Solución

McAfee and Citrix recommend that you take the following actions to resolve this issue:
  • Update all software to the latest versions.
    NOTE: This behavior is not observed with the latest version of UPM 5.2

  • Add the Citrix Profile management service (UserProfileManager.exe), to the list of Low Risk processes in VSE.


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