Increased logon times with Citrix User Profile Manager when VirusScan Enterprise 8.8 is installed

Technische Artikel ID: KB81549
Zuletzt geändert am: 7/17/2020

Umgebung

McAfee VirusScan Enterprise (VSE) 8.8 Patch 4, Patch 2
Citrix User Profile Manager 5.1.0.25, 4.1.2.2

For product supported environments, see KB51111.

Problem

You encounter increased logon times with Citrix User Profile Manager (5.1.0.25 and 4.1.2.2) on systems that run VSE 8.8 Patch 2 or Patch 4.

When the increased logon time occurs, you see multiple timeout errors in the Windows Application Event logs similar to the following:

Event ID: 5051
User: NT AUTHORITY\SYSTEM
Description: A thread in process took longer than <nnn> ms to complete a request. The process will be terminated.

Event ID: 6006
Description: The winlogon notification subscriber took 89 second(s) to handle the notification event (Logon).

NOTE: The timing of events coincides with the tried logon times.

Lösung

McAfee and Citrix recommend that you take the following actions to resolve this issue:

Update all software to the latest versions.
NOTE: This behavior is not observed with the latest version of UPM 5.2
Add the Citrix Profile management service (UserProfileManager.exe), to the list of Low Risk processes in VSE.

Themenbezogene Informationen

To create low-risk and high-risk process exclusions for VirusScan Enterprise 8.x, see KB58692.
To understand high-risk, low-risk, and default processes configuration and usage, see KB55139.

For additional information, see the following Citrix articles:

To see the Citrix Guidelines for Antivirus Software Configuration, go to http://support.citrix.com/article/CTX127030
For profile streaming and enterprise antivirus products, go to http://support.citrix.com/proddocs/topic/user-profile-manager-5-x/upm-secure-antivirus.html

Betroffene Produkte

Known Issue/Product Defect
VirusScan Enterprise 8.8

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Knowledge Center

Increased logon times with Citrix User Profile Manager when VirusScan Enterprise 8.8 is installed

Umgebung

Problem

Lösung

Themenbezogene Informationen

Betroffene Produkte

Sprachen:

Technisches Glossar

Title

Title

Knowledge Center

Increased logon times with Citrix User Profile Manager when VirusScan Enterprise 8.8 is installed

Umgebung

Problem

Lösung

Themenbezogene Informationen

Betroffene Produkte

Sprachen:

Technisches Glossar

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