Performance issues with specific applications after you install VirusScan Enterprise 8.8 Patch 4

Articoli tecnici ID: KB81595
Ultima modifica: 1/23/2020

Ambiente

McAfee VirusScan Enterprise (VSE) 8.8 Patch 4

Microsoft Windows 7

Problema

You might encounter a performance issue with VSE 8.8 Patch 4 and certain applications. A comprehensive list is not available now. But, this article will be updated with application names as they become known.

The following table lists the applications known to exhibit symptoms of high CPU usage, sluggishness, or both, when run on a computer that is also running VSE 8.8 Patch 4:

Application	Notes
DropBox.exe	Performance issues occur when the Dropbox application reads a file to sync it with Dropbox servers. Dropbox detects a file change and tries to sync the file with Dropbox servers. It tries to sync the file even when the contents of the file might not have changed. NOTE: This issue might also occur if you perform a DAT update and the scan cache is cleared.
W3WP.exe	No specific action by the application is required.

Modifica di sistema

VSE 8.8 Patch 4 is installed.

Causa

Some processes might be configured to monitor for changes to a specific folder or file's contents.

When VSE 8.8 Patch 4 scans a file, the metadata of the file changes. The result is that the application performs more work, which might appear as a high CPU symptom or performance lag to the user.

Soluzione

This issue is resolved in VSE 8.8 Patch 5.

Patches are cumulative; Technical Support recommends you install the latest one.

{GENPA.EN_US}

Informazioni correlate

You can also add your affected process to the low-risk profile of the On Access Scanner:

Managed/ePolicy Orchestrator systems

Log on to ePolicy Orchestrator.
On the menu click Policy, Policy Catalog, and select the following:
- Product: VirusScan Enterprise 8.8.0
- Category: On-Access Default Processes Policies
Click My Default Policy or the policy that you are currently using.
Under the Processes section, select Configure Different Scanning Policies for high-risk, low-risk, and default processes, and click Save.
Under Category, select Low-Risk Processes Policies.
Click My Default Policy or the Policy that you are currently using.
Click Add and add your process name and click OK.
Click the Scan Items tab, deselect all scan options, and click Save.

NOTE: The policy change will take effect at the next client ASCI.

Unmanaged systems

Start the VSE console.
Right-click On-Access Scanner and select Properties, then click Default Processes.
Select Configure different scanning policies for high-risk, low-risk, and default processes, and then click Apply and OK.
Click Low-Risk Processes, Add, and then Browse.
Type your process name and click Open. Your process is now listed under Low-Risk Processes.
Click Scan Items and deselect all scan options under Scan Files.
Click Apply and OK, and then close the VSE console. The policy now takes effect.

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Known Issue/Product Defect
VirusScan Enterprise 8.8

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Performance issues with specific applications after you install VirusScan Enterprise 8.8 Patch 4

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Performance issues with specific applications after you install VirusScan Enterprise 8.8 Patch 4

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Modifica di sistema

Causa

Soluzione

Informazioni correlate

Prodotti interessati

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