Performance issues with specific applications after you install VirusScan Enterprise 8.8 Patch 4

技術的な記事 ID: KB81595
最終更新: 1/23/2020

環境

McAfee VirusScan Enterprise (VSE) 8.8 Patch 4

Microsoft Windows 7

問題

You might encounter a performance issue with VSE 8.8 Patch 4 and certain applications. A comprehensive list is not available now. But, this article will be updated with application names as they become known.

The following table lists the applications known to exhibit symptoms of high CPU usage, sluggishness, or both, when run on a computer that is also running VSE 8.8 Patch 4:

Application	Notes
DropBox.exe	Performance issues occur when the Dropbox application reads a file to sync it with Dropbox servers. Dropbox detects a file change and tries to sync the file with Dropbox servers. It tries to sync the file even when the contents of the file might not have changed. NOTE: This issue might also occur if you perform a DAT update and the scan cache is cleared.
W3WP.exe	No specific action by the application is required.

システムの変更

VSE 8.8 Patch 4 is installed.

原因

Some processes might be configured to monitor for changes to a specific folder or file's contents.

When VSE 8.8 Patch 4 scans a file, the metadata of the file changes. The result is that the application performs more work, which might appear as a high CPU symptom or performance lag to the user.

解決策

This issue is resolved in VSE 8.8 Patch 5.

Patches are cumulative; Technical Support recommends you install the latest one.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

影響を受ける製品

Known Issue/Product Defect
VirusScan Enterprise 8.8

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Performance issues with specific applications after you install VirusScan Enterprise 8.8 Patch 4

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システムの変更

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解決策

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Performance issues with specific applications after you install VirusScan Enterprise 8.8 Patch 4

環境

問題

システムの変更

原因

解決策

関連情報

影響を受ける製品

言語:

技術用語集

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