Printing Protection Rules save Evidence of Office files as .txt files in Incident Manager
Technical Articles ID:
KB81630
Last Modified: 12/21/2021
Last Modified: 12/21/2021
Printing Protection Rules save Evidence of Office files as .txt files in Incident Manager
Technical Articles ID:
KB81630
Last Modified: 12/21/2021 Environment
McAfee Data Loss Prevention (DLP) Endpoint – all supported versions Microsoft Office – all versions Adobe Acrobat – all versions For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint. Problem
When Cause
The DLP Endpoint agent evaluates raw text that is sent to the printer. The application add-ins, which are configured in the Miscellaneous tab of the Agent Configuration, save a copy of the original file as evidence. If it can't save the original file, it saves a .txt version as evidence. In all cases, the rule will Block, Monitor, Notify-User, Request Justification, or Store Evidence as configured.
Solution
This behavior is considered normal and by design.
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