Error 1619: This installation package could not be opened (when you install VirusScan Enterprise locally or through ePolicy Orchestrator)

Technische Artikel ID: KB81693
Zuletzt geändert am: 1/23/2020

Umgebung

McAfee VirusScan Enterprise (VSE 8.x)

For details of VSE 8.x supported environments, see KB51111.

Problem

VSE fails to install both locally or through an ePolicy Orchestrator (ePO) deployment task.

The installation log records the following error:

E, Setup Ins, error 1619: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

Ursache

There are several possible causes for this issue:

Windows Installer service is not running or is corrupted.
Failed Network Connection.
Terminate and Stay Resident (TSR) programs, such as Norton AntiVirus, might interrupt the installation process.

Lösung

Windows Installer service issues
The Windows Installer service adds, modifies, and removes any applications that are provided as a .msi package. If this service is disabled, any services that depend on it fail to start.

Click Start, Run, type services.msc, and click OK.

NOTE: For Windows Vista users, click Start, type services.msc, and press Enter.
Right-click Windows Installer service and select Properties.
Select Automatic from the Startup type drop-down list, and click Start.
Click OK.
Try the installation again.

If you receive the same VSE installation error, the Windows Installer service could be corrupted. See the following Microsoft article for assistance in repairing the Windows Installer service: http://support.microsoft.com/kb/315346.

Lösung

Network-related issues
Running the installer from a network location can introduce issues due to permissions or network connection problems. Copy the installation package to the local computer, and then run the installer.

Lösung

Third-party AntiVirus (AV) Terminate and Stay Resident (TSR) program
Remove all third-party AV products before you install VSE.

Betroffene Produkte

Install/Uninstall
Troubleshooting
VirusScan Enterprise 8.8

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Error 1619: This installation package could not be opened (when you install VirusScan Enterprise locally or through ePolicy Orchestrator)

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