Error 1619: This installation package could not be opened (when you install VirusScan Enterprise locally or through ePolicy Orchestrator)

技術的な記事 ID: KB81693
最終更新: 1/23/2020

環境

McAfee VirusScan Enterprise (VSE 8.x)

For details of VSE 8.x supported environments, see KB51111.

問題

VSE fails to install both locally or through an ePolicy Orchestrator (ePO) deployment task.

The installation log records the following error:

E, Setup Ins, error 1619: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

原因

There are several possible causes for this issue:

Windows Installer service is not running or is corrupted.
Failed Network Connection.
Terminate and Stay Resident (TSR) programs, such as Norton AntiVirus, might interrupt the installation process.

解決策

Windows Installer service issues
The Windows Installer service adds, modifies, and removes any applications that are provided as a .msi package. If this service is disabled, any services that depend on it fail to start.

Click Start, Run, type services.msc, and click OK.

NOTE: For Windows Vista users, click Start, type services.msc, and press Enter.
Right-click Windows Installer service and select Properties.
Select Automatic from the Startup type drop-down list, and click Start.
Click OK.
Try the installation again.

If you receive the same VSE installation error, the Windows Installer service could be corrupted. See the following Microsoft article for assistance in repairing the Windows Installer service: http://support.microsoft.com/kb/315346.

解決策

Network-related issues
Running the installer from a network location can introduce issues due to permissions or network connection problems. Copy the installation package to the local computer, and then run the installer.

解決策

Third-party AntiVirus (AV) Terminate and Stay Resident (TSR) program
Remove all third-party AV products before you install VSE.

影響を受ける製品

Install/Uninstall
Troubleshooting
VirusScan Enterprise 8.8

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Error 1619: This installation package could not be opened (when you install VirusScan Enterprise locally or through ePolicy Orchestrator)

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Error 1619: This installation package could not be opened (when you install VirusScan Enterprise locally or through ePolicy Orchestrator)

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問題

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解決策

解決策

影響を受ける製品

言語:

技術用語集

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