Network connection lost when using Microsoft Distributed File System and Volume Shadow Copy Service

Technical Articles ID: KB81719
Last Modified: 12/23/2021

Environment

McAfee File and Removable Media Protection (FRP) 5.x

Microsoft Windows Server Distributed File System (DFS)
Microsoft Windows Server Volume Shadow Copy Service (VSS)

For supported environments, see KB81149 - Supported platforms for File and Removable Media Protection.

Problem

After you install FRP, the client network connection is lost.

The issue is seen when the Microsoft Windows Server has the following components installed to enhance the storage capabilities:

Solution 1

FRP does not support either of the following:

Microsoft Windows Server Distributed File System
Microsoft Windows Server Volume Shadow Copy Service

To submit a new product idea, go to the Enterprise Customer Product Ideas page.

Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021 - How to submit a Product Idea.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

Affected Products

File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

Knowledge Center

Network connection lost when using Microsoft Distributed File System and Volume Shadow Copy Service

Environment

Problem

Solution 1

Affected Products

Languages:

Title

Title

Knowledge Center

Network connection lost when using Microsoft Distributed File System and Volume Shadow Copy Service

Environment

Problem

Solution 1

Affected Products

Languages:

Choose your region

Title

Title