Unable to log on to the ePO Console (Error 500 shown in the web browser)
Technical Articles ID:
KB81737
Last Modified: 4/3/2020
Last Modified: 4/3/2020
Unable to log on to the ePO Console (Error 500 shown in the web browser)
Technical Articles ID:
KB81737
Last Modified: 4/3/2020 Environment
McAfee ePolicy Orchestrator (ePO) 5.x
Problem
You are unable to log on to the ePO Console. The web browser displays the following error when you try to access the ePO console: Problem
Orion.log records the following errors: Error 1 org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [dlp_93100_help:] Caused by: java.lang.IllegalStateException: The following extensions are in a partially installed state: [dlp_93100_help:] Error 2 org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.db' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection. Caused by: org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection. Caused by: java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection. Cause
Error 500 on the ePO console has two common causes:
To determine the cause of this issue, do the following:
Partially installed extension issue: The Orion.log displays an error similar to the following:
Caused by: java.lang.IllegalStateException: The following extensions are in a partially installed state: [dlp_93100_help:] NOTE: This error indicates that
Database connection issue - The Orion.log displays an error similar to the following:
Caused by: java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection. Solution
There are two ways to fix this issue:
SolutionTo troubleshoot the database connection issue, start with the UDL test. Make sure that all information in
For details about how to test SQL database connectivity using the test.udl file, see KB70929. Make sure that the account has the correct permissions. Verify that the account used to access the SQL Server has the following permissions:
Affected ProductsLanguages:Glossary of Technical Terms |
|