Advanced Threat Defense appliance always boots to the EFI shell

Technical Articles ID: KB81827
Last Modified: 5/14/2020

Environment

McAfee Advanced Threat Defense (ATD)

Problem

After you perform a reboot, the ATD appliance boots to the EFI shell. The ATD appliance boots to the EFI shell no matter how many times it is rebooted.

Cause

When the EFI shell is configured as Boot Option 1 instead of the Hard Disk in the appliance BIOS, the appliance boots to the EFI shell by default.

Solution

Use the following steps to configure the appliance to use the correct boot order:

Press Ctrl+Alt+Delete to reboot the appliance.
When the boot screen displays: Press <F2> to enter setup, <F6> Boot Menu, <F12> Network Boot, press F2 to enter the BIOS menu.

NOTE: By default, you are on the Main option on the BIOS setting page.
Use the arrow keys to select Boot Options.
Configure the Boot Options as follows:
- Boot Option #1:
  (Bus06 Dev00) Intel RAID Ctrl
- Boot Option #2:
  Internal EFI Shell
NOTE: If Boot Option 1 is configured as Internal EFI Shell, the appliance always boots to the shell.
Configure the appliance to boot to the RAID:
1. Select Hard Disk Order and press Enter.
2. Go to Boot Option #1 and press Enter.
3. Use the + and - signs to change the Boot Option to (Bus06 Dev00) Intel RAID Ctrl.
  
  NOTE: Boot Option #2 automatically changes to Internal EFI Shell.
4. Press F10 to save the settings.
5. Press Esc to exit.
  
  The appliance now boots to the Hard Disk and not the EFI Shell.

If you continue to have issues after you perform these steps, contact Technical Support.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Affected Products

Advanced Threat Defense 4.8.x
Advanced Threat Defense 4.6.x
Advanced Threat Defense 4.4.x
Advanced Threat Defense 4.2.x
Advanced Threat Defense 4.0.x (EOL)
Hardware
Troubleshooting

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Advanced Threat Defense appliance always boots to the EFI shell

Environment

Problem

Cause

Solution

Affected Products

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Glossary of Technical Terms

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Knowledge Center

Advanced Threat Defense appliance always boots to the EFI shell

Environment

Problem

Cause

Solution

Affected Products

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