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How to use the Hardware Compatibility Settings tool for Drive Encryption 7.1 Patch 1 and later
Technical Articles ID:   KB81900
Last Modified:  7/23/2019
Rated:


Environment

McAfee Drive Encryption (DE) 7.1 Patch 1 (7.1.1) and later.

Applies to all supported systems running in legacy BIOS mode (no Opal drives) or UEFI.

For details of DE 7.1.x supported environments, see KB79422.

Summary

Recent updates to this article:
 
Date Update
July 23, 2019 Added attachment HWDefaultProductDetectionsV92.zip.
June 11, 2019 Removed PER details from solution 1, step 3, and replaced it with the contact details of Technical Support.
Added an IMPORTANT statement that the tool only works with legacy BIOS systems and not UEFI.
April 15, 2019 Added attachment HWDefaultProductDetectionsV89.zip.
Added entries for the following models:
LEGACY BIOS:
  • Acer TravelMate P258-M
  • Dell Latitude E6540
  • Extra Computer GmbH ExOne N350DW

UEFI:
  • ASUS PRO P2540UB
  • Fujitsu Celsius H780
  • Fujitsu LifeBook E736
  • Fujitsu Stylistic Q738
  • Lenovo T460
  • Lenovo M800
  • Microsoft Surface Book 2
  • Microsoft Surface Pro 6
July 24, 2018 DE 7.1.3 Patch 3 Hotfix 1164502 updated as superseded by DE 7.1 Patch 3 Hotfix 1208296 (Released to Support). DE HF1208296 is available at the Product Download site.
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DE 7.1 Patch 1 introduced a tool that allows the administrator to capture hardware compatibility settings for specific platforms for systems that do not activate.

IMPORTANT: The tool is only designed for Legacy BIOS systems and not UEFI systems.

The hardware compatibility settings supplied to McAfee via submitted Product Ideas are used to build a file that can be imported to ePolicy Orchestrator (ePO). This file can then be used to activate platforms that exhibit particular issues at preboot.

This feature relies on the following three distinct components:
  • A bootable image (DEPCT.rtb) that can be used to test for specific hardware compatibility settings.
  • A Windows-based tool (DePCTWinTool.exe) that captures the settings found by the bootable image. This tool gathers specific information that identifies the platform. It also produces a file that is used by McAfee to produce a set of rules.
  • A Hardware Compatibility List (HCL) stored in an XML file. This file is provided by McAfee after the information has been gathered and sent for review via a submitted Product Idea.

    NOTE: The most current version of the XML file is attached to this article (HWDefaultProductDetectionsV#.zip).

    IMPORTANT:
    • DE 7.2.1 includes version 59 of the XML file.
    • DE 7.1 Patch 3 (7.1.3) includes version 14 of the XML file.
    • A hotfix is needed before implementing the attached XML file with DE 7.1 Patch 1 (7.1.1). The hotfix to resolve this issue is available by contacting Technical Support. Include this article number in your Service Request.
    • Some resolved issues require:
      • DE 7.1 Patch 3 Hotfix 1208296 (build 7.1.3.628) supersedes DE 7.1.3 Patch 3 Hotfix 1164502 (build 7.1.3.613). HF1164502 was only Released to Support (RTS) and is no longer available.
      • DE 7.1 Patch 3 Hotfix 1131996 (build 7.1.3.590) - This hotfix is posted to the Product Download site. See the Related Information section for details. Check the Product Download site for later releases.
Preboot Resolved Issues:
Make/Model Firmware
Type
Minimum
DE Version
XML
Version
Article
Or
Comments
Acer
TravelMate P258-M Legacy BIOS 7.2.0 89  
Veriton X4640G Legacy BIOS 7.1.3 HF1131996 2 59 -
ASUS
D620MT Legacy BIOS 7.1.3 HF1131996 2 65 -
PRO P2540UB UEFI 7.2.0 89  
X551MA UEFI 7.1.3 14 -
DELL
Alienware 17 Legacy BIOS 7.1.3 14 -
GETac T80 UEFI 7.2.0 63 -
Inspiron 15 7579 Legacy BIOS 7.1.3 HF1131996 2 68 -
Latitude E7480 BIOS 7.1.3 HF1131996 2 63 -
Latitude E7414 Legacy BIOS 7.2.0
7.1.3 HF1131996 2
84 -
Latitude E7470 UEFI 7.1.3 HF1131996 2 57 KB88150
Latitude E7380 Legacy BIOS 7.1.3 HF1131996 2 63 -
Latitude E7370 - 7.1.3 HF1131996 2 - -
Latitude E7280 Legacy BIOS 7.1.3 HF1131996 2 63 -
Latitude E7250 Legacy BIOS 7.1.3 HF1131996 2 47 -
Latitude E7350 Legacy BIOS 7.1.3 HF1131996 2 14 KB85487
Latitude E7270 UEFI 7.1.3 HF1131996 2 57 KB88150
Latitude E6540 Legacy BIOS 7.2.0 89  
Latitude E5580 Legacy BIOS 7.1.3 HF1131996 2 63 -
Latitude E5570 - 7.1.3 HF1131996 2 - -
Latitude E5488 Legacy BIOS 7.1.3 HF1131996 2 63 -
Latitude E5480 Legacy BIOS 7.1.3 HF1131996 2 63 -
Latitude E5470 UEFI 7.1.3 HF1131996 2 57 KB88150
Latitude E5450 Legacy BIOS 7.1.3 HF1131996 2 - -
Latitude E5288 Legacy BIOS 7.1.3 HF1131996 2 63 -
Latitude E5280 Legacy BIOS 7.1.3 HF1131996 2 63 -
Latitude E5270 - 7.1.3 HF1131996 2 - -
Latitude E5250 Legacy BIOS 7.1.3 HF1131996 2 - -
Latitude E3480 Legacy BIOS 7.2.0
7.1.3 HF1131996 2
84 -
OptiPlex 7450 AIO Legacy BIOS 7.1.3 HF1131996 2 65 -
OptiPlex 7440 AIO Legacy BIOS 7.1.3 HF1131996 2 - -
OptiPlex 7050 Legacy BIOS 7.1.3 HF1131996 2 65 -
OptiPlex 7040 Legacy BIOS 7.1.3 HF1131996 2 57 -
OptiPlex 5050 Legacy BIOS 7.1.3 HF1131996 2 65 -
OptiPlex 5040 Legacy BIOS 7.1.3 HF1131996 2 57 -
OptiPlex 3240 AIO Legacy BIOS 7.1.3 HF1131996 2 - -
OptiPlex 3050 Legacy BIOS 7.1.3 HF1131996 2 68 -
OptiPlex 3040 Legacy BIOS 7.1.3 HF1131996 2 57 -
Precision Laptop 7720 Legacy BIOS 7.1.3 HF1131996 2 63 -
Precision Laptop 7520 Legacy BIOS 7.1.3 HF1131996 2 63 -
Precision Laptop 7510 - 7.1.3 HF1131996 2 - -
Precision Laptop 3520 Legacy BIOS 7.1.3 HF1131996 2 63 -
Precision Laptop 3510 - 7.1.3 HF1131996 2 - -
Precision M4800 Legacy BIOS 7.1.3 HF1131996 2 57 -
Precision Tower T3620 Legacy BIOS 7.1.3 HF1131996 2 - -
Precision Tower T3420 Legacy BIOS 7.1.3 HF1131996 2 - -
Precision Tower T5810 TPC1 Legacy BIOS 7.1.3 HF1131996 2 - -
Precision Tower T5810 TPC2 Legacy BIOS 7.1.3 HF1131996 2 - -
Rugged 5414 Legacy BIOS 7.1.3 HF1131996 2 57 -
UltraBook XPS 13 Legacy BIOS 7.1.3 14 -
Venue 11 Pro UEFI 7.1.3 14 -
XPS 13 9365 UEFI 7.1.3 HF1208296 68 -
Extra Computer GmbH 
ExOne N350DW LEGACY BIOS 7.2.0 89  
Fujitsu
Biblo Loox U/G9
(FMVLUG90B3)
Legacy BIOS 7.1.3 14 -
Celsius H780 UEFI 7.2.0 89  
LifeBook A574 / K - 7.1.3 HF1131996 2 - -
LifeBook A574 / H - 7.1.3 HF1131996 2 - -
LifeBook E736 UEFI 7.2.0 89  
LifeBook E733 Legacy BIOS 7.1.3 HF1131996 2 71 -
LifeBook SH771 Legacy BIOS 7.1.3 HF1131996 2 71 -
LifeBook U757 UEFI 7.2.0
7.1.3 HF1208296 1
82  
LifeBook U727 UEFI 7.2.0
7.1.3 HF1208296 1
82  
Stylistic Q738 UEFI 7.2.0 89  
Hewlett Packard (HP)
Compaq Pro 6300 SFF Legacy BIOS 7.1.3 HF1131996 2 82  
Compaq Elite 8300 Legacy BIOS 7.1.3 14 -
Compaq Elite 8300 SFF Legacy BIOS 7.1.3 14 -
EliteBook x360 1020 G2 UEFI 7.1.3 HF1208296 68 -
EliteBook x2 1012 G2 UEFI 7.2.0 65 -
EliteBook 1040 G4 UEFI 7.1.3 HF1208296 69 -
EliteBook 850 G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
EliteBook 850 G2 Legacy BIOS 7.1.3 HF1131996 2 57 -
EliteBook 840 G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
EliteBook 840 G2 Legacy BIOS 7.1.3 HF1131996 2 - -
EliteBook 840 Legacy BIOS 7.1.3 HF1131996 2 57 -
EliteBook 820 G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
EliteBook 820 G2 Legacy BIOS 7.1.3 HF1131996 2 - -
EliteBook 820 Legacy BIOS 7.1.3 HF1131996 2 57 -
EliteBook 755 G4 Legacy BIOS 7.1.3 HF1131996 2 82  
EliteBook 745 G4 Legacy BIOS 7.1.3 HF1131996 2 82  
EliteBook 725 G4 Legacy BIOS 7.1.3 HF1131996 2 65 -
EliteDesk 800 G1 Legacy BIOS 7.1.3 14 -
EliteDesk 705 G2 SFF Legacy BIOS 7.1.3 HF1131996 2 65 -
EliteBook 755 G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
EliteBook 755 G2 Legacy BIOS 7.1.3 HF1131996 2 57 -
EliteBook 745 G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
EliteBook 745 G2 Legacy BIOS 7.1.3 14 -
EliteBook 725 G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
EliteBook 725 G2 Legacy BIOS 7.1.3 14 -
EliteBook x360 1030 G2 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ElitePad 1000 G2 UEFI 7.1.3 14 -
Pavilion DV7 Legacy BIOS 7.1.3 11 KB84492
Pro x2 612 G2 Tablet
With/without Collaboration
Keyboard
KUEFI 7.2.0
7.1.3 HF1208296 1
63 -
ProBook 655 G3 Legacy BIOS 7.1.3 HF1131996 2 82  
ProBook 645 G3 Legacy BIOS 7.1.3 HF1131996 2 82  
ProBook 645 G3 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ProBook 655 G3 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ProBook 650 G3 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ProBook 640 G3 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ProBook 640 G1 Legacy BIOS 7.1.3 14 -
ProBook 450 G1 Legacy BIOS 7.1.3 HF1131996 2 57 -
ProDesk 600 G3 DM UEFI 7.2.0 65 -
ProDesk 600 G2 DM Legacy BIOS 7.2.0 65 -
Z240 SFF Workstation Legacy BIOS 7.1.3 HF1131996 2 71 -
Z240 Tower Workstation Legacy BIOS 7.1.3 HF1131996 2 65 -
ZBook x2 G4 UEFI 7.2.0
7.1.3 HF1208296 1
71 -
ZBook 17 G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ZBook 15 G4
ZBook 15u G4
UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ZBook 14u G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
ZBook Studio G4 UEFI 7.2.0
7.1.3 HF1208296 1
63 -
Lenovo
K21-80 Legacy BIOS 7.1.3 HF1131996 2 82  
M800 UEFI 7.2.0 89  
MIIX 510 UEFI 7.2.0
7.1.3 HF1208296 1
71 -
ThinkCentre M93p Legacy BIOS 7.1.3 14 -
ThinkCentre M82 Legacy BIOS 7.1.3 14 -
ThinkCentre M900 UEFI 7.2.1 63 -
ThinkPad E570 UEFI 7.2.0 71  
T460 UEFI 7.2.0 89  
ThinkPad T450 UEFI 7.2.0
7.1.3 HF1208296 1
82  
ThinkPad T570 Legacy BIOS 7.2.0
7.1.3 HF1131996 2
84  
ThinkPad T440 UEFI 7.2.0
7.1.3 HF1208296 1
82  
ThinkPad x240 UEFI 7.2.0
7.1.3 HF1208296 1
82  
ThinkPad X1 Carbon Gen 5 Legacy BIOS 7.1.3 HF1131996 2 84 -
ThinkPad X1 Carbon Legacy BIOS 7.1.3 HF1131996 2 57 -
ThinkPad X1 Yoga Legacy BIOS 7.1.3 HF1131996 2 57 -
Microsoft
Surface Book 2 UEFI 7.2.0 89  
Surface Pro 6 UEFI 7.2.0 89  
Surface Pro 5 UEFI 7.2.0
7.1.3 HF1208296 1
84  
Surface Studio UEFI 7.2.0
7.1.3 HF1208296 1
84  
NCR
NCR Estoril Legacy BIOS 7.1.3 HF1131996 2 82 -
NEC
VersaPro Legacy BIOS 7.1.3 HF1131996 2 16 KB85736
Panasonic
CFSZ6 UEFI 7.2.0
7.1.3 HF1208296 1
71 -
CF-SZ5ADYMS UEFI 7.2.1 63 -
Toughbook CF-31 - 7.1.3 HF1131996 2 - -
Sony
VAIO VJS131 Legacy BIOS 7.1.3 HF1131996 2 65 -
 
1 DE 7.1 Patch 3 Hotfix 1208296 supersedes DE 7.1.3 Hotfix 1164502. This hotfix was only Released To Support (RTS) and is no longer available. HF1208296 is available on the Product Download Site. See the Related Information section for download details.
2 DE 7.1.3 Hotfix 1131996 (HF1131996) is available on the Product Download Site. See the Related Information section for download details. To review the issues the hotfix resolves, see KB87072

Solution

To test for hardware compatibility and collect the results, use the tools provided in the DE 7.1.1 or later package on the client:
  1. Test for hardware compatibility using DEPCT.rtb:
    1. Download the tool that is contained in the DE 7.1 Patch 1 release.
    2. Extract the files DEPCT.rtb and bootdisk.exe.
    3. Create a bootable image.

      USB and Floppy Drive example:
      To create a bootable floppy or USB media from the command prompt where the DEPCT.rtb file has been extracted, run the following command:
bootdisk.exe DEPCT.RTB a:
 
NOTE: Change the drive letter to the drive letter associated with the USB or floppy.
 

Bootable CD example:

  1. Run the command:

    Bootdisk.exe DEPCT.RTB <filename>.dsk
     
  2. Copy <filename>.dsk to the bootable CD, with bootable option selected.
  3. Burn it to create the bootable CD.
    IMPORTANT: Make sure that you select the Bootable option.
  1. On the client to be tested, boot the system using the newly created bootable media. After a successful boot, the application prompts the user to select one of the following:
     
      1 - If you want to begin the testing.
     
      2 - To exit from the application.
     
  2. Select 1 to run a series of tests:
     
    If the test is successful, a time-out of 30 seconds appears. 
     
    • Disk access test using 1000 iterations of read commands
    • Disk access test using 1000 read/write commands
    • USB test where the controllers are accessed for 10 seconds
       
  3. Either select to start Windows, or wait for the time-out to complete. Windows starts. After successful completion of the Windows boot, if you reboot using the bootable media, you will be prompted to acknowledge the test results. 
     
  4. Acknowledge the test results by selecting the appropriate option displayed on the screen:
    • The computer successfully booted into Windows after testing.
    • The computer failed to boot into Windows after testing.
    • The computer restarted because of other reasons. For example, the BIOS stopped working and the computer had to be restarted.
    • Stop testing and remove the testing information from the disk.
       
  1. After the testing is finished and Windows has started, run the Windows tool DePCTWinTool.exe provided in the DE package. This tool inspects the computer configuration (WMI and registry) and finds the test results. The Windows tool then allows you to save the results in an XML file.
     
  2. Collect the XML file and contact Technical Support. See the Related Information section for details.
    McAfee reviews the XML file and, if needed, issues a new XML rule that is appended to this article. 
     

Solution

HWDefaultProductDetections.xml installation details:
  1. Install DE 7.1.3 Hotfix 1131996 (Build: 7.1.3.590).
  2. Extract the attached XML file.
  3. Import the HWDefaultProductDetections.xml file to ePO:   
    1. Log on to the ePO console.
    2. Click Menu, Server Settings.
    3. Under Setting Categories, select Drive Encryption.
    4.  In the right pane, click Manage Hardware Compatibility Settings.
    5. On the new page, click Actions and click Import hardware compatibility settings.
    6. Click Choose File and navigate to the newly provided XML file.
    7. Select the file, and then click OK to upload the file.
       
  4. Install to the client.

    Systems that have been included in the attached updated xml file begin to activate.

    NOTE: For systems that are already active, use one of the following methods to reactivate:
    • Decrypt and deactivate the system and then encrypt and reactivate.
    • Perform an Emergency Boot on the system.

Attachment

HWDefaultProductDetectionsV92.zip
7K • < 1 minute @ broadband


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