Virtual Machines are not displayed in the Cloud Workload Connector structure

Technical Articles ID: KB82146
Last Modified: 10/13/2021

Environment

McAfee Cloud Workload Security (CWS) 5.x for AWS

For details of CWS supported environments, see KB90062.

Summary

When you first synchronize the McAfee Cloud Workload account in ePolicy Orchestrator (ePO), the cloud structure is replicated to the ePO console.

Problem

Virtual Machines (VMs) are not displayed in the cloud structure in the ePO console.

VMs display in other groups rather than the default cloud structure in the ePO console.

In some instances, the VMs are located under the ePO Lost&Found group.

Cause

This issue occurs when McAfee Agent is installed on the client VM through cloud init scripts or any DevOps tools, but before the Cloud Sync of the Cloud Workload Connector discovers the VM.

When the McAfee Agent is installed on those VMs, CWS honors the custom placement of the VMs, where ePO handles the VM and System Tree group association through:

ePO sorting criteria
Active Directory (AD) sync
Manual grouping

VMs that are present and managed by ePO are retained with the existing policy settings. But, the virtualization properties for these systems are added.

Solution

VMs with the McAfee Agent installed can be retained and moved to another ePO group in the ePO System Tree rather than the cloud group.

To find where a VM is located in ePO:

Log on to the ePO console.
Click System Tree from the toolbar at the top.
Click My Organization on the left where it is highlighted.
For the Preset entry, select This Group and All Subgroups, type the system name in the Quick find field, and press Enter.
Move the VM to the needed group in the ePO System Tree.

Affected Products

Cloud Workload Security 5.3.x
Cloud Workload Security 5.2.x

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Knowledge Center

Virtual Machines are not displayed in the Cloud Workload Connector structure

Environment

Summary

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Virtual Machines are not displayed in the Cloud Workload Connector structure

Environment

Summary

Problem

Cause

Solution

Affected Products

Languages:

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