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Data Collection - How to capture a network trace from a device installed with a Rogue System Detection sensor
Technical Articles ID:   KB82308
Last Modified:  10/24/2019

Environment

McAfee Rogue System Detection (RSD) 5.x

Summary

The following steps explain how to take a network trace from a computer that is installed with an RSD sensor. The collected date helps handle cases where a network trace is needed for debugging an issue that is related to the RSD product.

NOTE: For situations where WinPcap or Wireshark can't be installed on a computer, see KB82306 for how to resolve the problem.
 
Obtain a network trace using a WinDump:
  1. Download WinDump.exe from: https://www.winpcap.org/windump/install/default.htm.
  2. Copy WinDump to: [Program Files]\McAfee\RSD Sensor\  
     
    IMPORTANT: Do not install WinDump, only copy it.
     
  3. Open the command-line window:
    1. Press the Windows key+R or click Windows Start.
    2. In the text input field, type cmd and press Enter.
    3. In the command window, change directory to the sensor folder by typing: CD [Program Files]\McAfee\RSD Sensor\ 
    4. Start the trace by typing: WinDump.exe -w <file_name> s
       
  4. Send the file to Technical Support.

    To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
    • If you are a registered user, type your User Id and Password, and then click Log In.
    • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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